"Had issue with shipping of an order customer service rep qent above and behond he was so kind and did absolutely everything he could. This man need a raise"

"I would just like to say that I've been a long time news gg supporter. I love the amount of info provided for the items and insightful reviews by the community. The deals are great and the customer service is sublime. I had an inquiry about an order i had and Armam was the one to help me. He was extremely helpful and not only made me feel like a valued customer but also threw in a few puns (not as good as mine though)[but no one's is]). While price and speed are always important to me, i love companies that make an extra effort to make you feel valued and make it easy to get help.
I am forever a loyal customer. Thank you newegg and thank you Arman. You should get a raise or something, and that's no yolk."

"Tara was my representative and she is really amazing at her job. Def can recommend Newegg and their business practice!"

"I was purchasing a new rig as a birthday gift and I thought after spending hours and hours picking components I had what I needed. I thought I purchased the wrong ram, but they looked at my order and assured me I would be fine, arman put mind at ease knowning I wouldn’t ruin the birthday gift!"

"Joe V walked me through your return policy"

"I had an order that I paid for overnight shipping as a Premier member. I checked this morning, expecting to see the tracking info, to find it was not even shipped. The two chat sessions did not yield any additional information, nor did they make me feel as though the rep was doing more than reading off a screen. I called in and was connected with Chad S. What a wonderful change. He listened, helped me understand what was happening with the order and the shipping process, and insured that I will get the part NBD - tomorrow. He was courteous, knowledgeable, proactive, and an exemplary representative of Newegg. Instead of being angry and feeling brushed off, I now feel listened to and feel that Newegg is interested in my business. Great job, Chad!"

"I've only had to RMA a couple times over the years, but it's always painless and fast! I've helped multiple friends build their own editing pc's and they're always impressed with newegg's great customer support."

"Everytime I need something resolved or have a simple question, they are easy to access because they’re live 24/7 and I get prompt responses. They’re extremely helpful and I end the day feeling happy about my purchases knowing I received the best prices. I’m building my first build and after browsing the web, Newegg is simply my go to for anything I need to purchase. Cheers! "

"Customer Chat Representative Apple H was very helpful and resolved my issue quickly and professionally"

"I meant to hit 5 instead of 2. Thank you for your help. You were great!"

"I was super nervous going into this call to Newegg customer service. I had an item that had been lost in shipping and was referred to Newegg customer service through the "Ontrac" customer service representative. It was a Saturday in mid afternoon and I was connected to a Newegg Customer Service Representative Super Quick (Thanks Again Nathan R. Mata for your thorough information and patience while i explained the situation, If only all customer service agents were as efficient, friendly, informative and as professional as you!) I was greeted by the agent in a very friendly and professional manner. He listened to what the situation was and did not interrupt me once as most agents ive dealt with throughout the years through different companies love to talk in front of me or interrupt me while I am trying to explain to them the subject at hand. As soon as I was finished explaining my situation about the lost item via shipping he was quick to **** me in the options i had available to me and as well as explain to me that there should be no issues and to not worry. I felt a HUGE weight off my shoulders once he started explaining everything. I was VERY IMPRESSED with how Quick, Professional, Helpful and Kind Nathan R. Mata was and cannot THANK him enough as well as Newegg for understanding the dilemma and coming up with a quick, safe and efficient resolution to my issue at hand with the item i had ordered. He even went the EXTRA Mile to make sure the same problem from the shipping carrier did not happen again! With that said I am VERY IMPRESSED with Neweggs Phone Line Customer Service and will be using there Phone Line Customer Service for any future questions or issues I may have with orders from here on out. I have used Newegg's "Online Chat" Customer Service and have had hit or miss experiences with there Online Chat Help and Online Customer Service Representatives. Even if you have to wait awhile to speak to a representative VIA phone, I would highly recommend that route over the Online Customer Service Support. The Online Customer Service is still good, but after todays experience on the Phone with Newegg Representative "Nathan R. Mata" I cant recommend Newegg's Phone Customer Service Enough! I think this is probably the longest customer service write up I have ever written but it is the least I can do with the EXCEPTIONAL HELP I received today from Newegg and there Customer Service Representative "Nathan R. Mata"! I will definitely be ordering from Newegg again and will recommend anyone and everyone to Newegg for products and such!!!

THANKS AGAIN,

Christopher "

"I received a notification showing that my package already delivered in front of my house. However, the package was NOT there at all, and the carrier was USPS (figured). So, I called Newegg. Within 5 minutes, the claimed already submitted and it's on the way to the seller. Please don't use USPS for your shipping again. "

"I have been a long time newegg advocate and have been purchasing my electronics there for about 10 years. Up until recently, my experience had been unparalleled as the best online marketplace for consumer electronics. But it seems that in recent years, all that has changed. What was once the most helpful customer service is now slow and unhelpful. What once was a quick and painless chat with a representative now takes over 60 min just to get connected (for both phone and chat window). And after waiting that time, I have even had them hang up on me without warning at the close of business hours. What used to be a simple exchange process for defective items, now takes multiple customer service interactions with ultimately unsatisfactory results. Most recently, after mailing a defective item for a replacement, they sold the last one one day before my item arrived at the processing facility which means that by choosing newegg all that I had to show at the end of 3 weeks was frustration and the knowledge to select a different retailer for future purchases. Take this as a word of warning, newegg is not the company that it once was. They are no longer customer-centric and can no longer guarantee any kind of customer satisfaction."

"thanks to Jane C to take care of customers !
"

"I love shopping at NewEgg! They have an excellent website for searching and browsing through all of their product offerings, and great customer support. I signed up for their Premier service for free 3-day shipping and other percs like free returns and rush processing. I have been a ordering from them for over 13 years, and I have yet to be disappointed in their service."