"The refurbished computer I bought came to me with the wrong OS. Fixing this took a few minutes on the phone, but Ryan was so great to work with that all I needed to do was be patient while he did the work on his end. It's rare to find personable people these days, so getting one on the phone when I have a problem that needs fixing is awesome. I have nothing but praise for Newegg. Thanks for caring I'm happy."

"Update: May 5th 2018, Ok at this point now I have lost all hope in Newegg! I have placed over 12 calls in to New since April 13th for my refund. To TL/DR the original story, I bought a PC advertised as mid tier $800 Asus Gaming Pc, New egg sent me the wrong model with a 2 gen older CPU and with no GPU, It was an entirely non match product description. RMA'd within 30mins of Confirmed delivery with photo documentation. Fast Forward to present day, Day 13 of the 7-10 day max "business day" turn around. They received my the pc back on the 19th of April, it's now the 5th of May. On Tuesday I was told everything was approved and it would be in bank within 2-3 days. So I called back today, and It still is hasn't even been sent to the financial department. So basically Since its Friday I was told to wait til Next Monday to talk to them again so they can approve it again, which will be over a month I have had around $1300 **** in them.. Amazon and every other company I have Ever dealt with has a quick turnaround, within a week, never a Month.. Newegg when did you forget this was my money, a broke single father, I'm not a multi Million dollar company. Your CS dept tells me one thing and does another!

Original post April 25th 2018: I can't believe this has been a thing so long and I've had no idea. Only complaint is returning something takes over a week. But it is like that with most online stores. Great Prices, amazing Stock and caring employees. I have switched entirely from Amazon to Newegg. Barney, was the last customer service agent that I had the pleasure to meet. I have yet to meet anyone that was not nice and helpful. I only docked a star because I have still not received my rebate and am still waiting for my refund. The refund is well within allotted time, however the rebate was supposed to be giving to me immediately on my next order which is going on 3 days. I really love your site, but this is really putting me in a tight spot when both reasons were on your company sending me the wrong items and making me wait two weeks and counting.."

"Elena is very helpful and did a great job with helping me out. Thank you"

"The CSR was incredibly helpful and accommodating. Indeed a pleasure to deal with somebody with a high sense of customer service and customer satisfaction. I have been a customer for over 10 year and every time they corroborate why Newegg is the place I go for all my technology needs!"

"I had a Samsung 860 EVO SSD that I purchased a couple of days back for $79.99 but it turned out that BestBuy and NewEgg both were providing 15% discounts via Ebay.com. I got in chat with Harry C. at Newegg website and helped me get the difference. This was when there was no price match tag on this product.
Thanks Harry!"

"Got a new i7 CPU that at first seemed OK, but had some intermittent issues. After running Memtest86+ and Prime95, it became pretty apparent that one of the cores wasn't working well. Newegg is sending me a new CPU right away and I have 30 days to return the old one, all at no expense to me. It's by far the best solution I could think of. Marco was polite, efficient and took great care of everything. I've been a long-time customer of theirs and have never been disappointed."

"Great customer service at Newegg.

Chat system works really well, and the customer service agent, Elena S., was knowledgeable, worked fast, and was able to take action on my issue, even emailing the vendor on my behalf and cc'ing me on the email.

Highly recommend shopping at Newegg."

"Too often, when I order something online I have to deal with people who are ignorant or bored (or worse). Happily though, the order I just placed with Newegg was the exact opposite due to the help I received from your rep, Mr. Glenn Hernandez. Glenn took care of my order perfectly, was exacting, and extremely courteous & friendly. Make this man a manager immediately! Thanks again. "

"Good Pricing. NewEgg will Not Entice customers with an Initial Lower Pricing like other vendors that track you and rise the price of the item when you get back to their website again to search for the same item."

"Simply stated - Renee went out of her way to make sure I found the right RAM and hard-drive to upgrade a laptop I just ordered. I wanted something to run by my IT department as at least a starting place. It took only a couple of minutes and she had the model numbers back to me. It is my first encounter at Newegg customer service where I came away 100% satisfied and left with a smile on my face.

I think the most refreshing part of the conversation was she was so animated and so easy to understand she made the transaction almost fun. It was like she wanted to be there.
"

"Top notch service! Nothing else to explain"

"They did A very good job by Joe V"

"I called kinda scared about how I might not be able to get my computer in time before I leave the country. But my dude over at Newegg customer service fixed EVERYTHING a I had no problem waiting on hold and he was even nice enough to keep checking on me. Honestly great service that makes me want to shop from neweggg more. BIG shoutout to my boy, thank you so much it really means a lot and that’s why I trust you guys. If his supervisor is reading this, give this man a pat on the back because it really feels like he’s trying to help with all he can!"

"Newegg is the best place to order computer parts and accessories. It's not the parts you pay for, it's the service."

"This was one of those experiences that makes you recommended Newegg to others. She listened to my concerns, did her research then offered options so I could choose what is best for me. O f note is that she never transferred to anyone else. She speak with whom she needed to and informed me when appropriate. And she stayed with me until it was done.

Excellent. Thanks
Samuel"