"I had an issue with shipping, re: arrival timing. While it was out of her hands, Darlene went out of her way to provide me with information that I could share with my team to help with expectations and ensure we were prepared for the shipment to be a bit later than expected. Although we could do nothing about the shipping at that point, she was professional and courteous throughout the call and went above expectations to provide the information I needed. Thanks! "

"Called in for guidance on how to process my rebate forms being my first time building my own pc, and had some issues with fulfilling them though thankfully the representative on the phone helped resolve all my issues and was great at teaching me how to fill the forms out. Thanks for the great customer service!!"

"I purchased a new CPU and got the deal I found at another retailer. Made my purchase on the spot! They are willing to help you get what you want and if they can match another sellers price, it makes shopping with them that much easier. Great selection and very competitive pricing. Newegg gets an A++ from me!"

"I bought two graphic cards on the newegg, but their fans do not work well. So, I contact with one of their customer service, Elena S. She is very nice and professional during the chatting. She told me about their return policy, and helped me to create a return label in a few minutes. Besides, I can choose a way of newegg's return shipment, such as FedEx or UPS. Although I have not receive the replacement cards now, still I am satisfied with newegg's service. Hope the two new cards will work normally."

"Cannot ask for more. I received exactly what I had ordered. Unfortunately, the device was not compatible with my Chromebook. Upon brief fact-checking over the phone, they issued a return ticket and emailed me return label by Fedex. All I had to do was drop it off at Fedex store. "

"Tawnie was extremely patient and helpful. I was bit annoyed when I started the call. Now with her, but with Newegg. After speaking with Tawnie for a few minutes, I calmed down. She wasn't able to resolve my issue the way I wanted it resolved, but we came to an agreement that suited both of us. And had a great conversation in the mean time. Tawnie deserves a raise, not just for me, but for what appears to be a great customer rating out of nearly 50,000 people. Thank you for your excellent service!"

"The representative did absolutely everything he could to help me and went above and beyond what he should have. Very good experience. Thank you!"

"My 5 star is specifically on the rock-star customer service efforts of both Muriel M. and Renee R. who helped me with the faulty, rotten egg product I received and ended returning. "

"My boy Alexander S. really went the extra mile for me and provided me with the best service and information I've ever had in a customer service environment, I was blown away by his sincerity, genuine want to help, and politeness. He really resolved all my questions flawlessly and helped provide me with information that would help in the future for future purchases/events. I would recommend Newegg to my friends and family strictly based on his customer service! Thank you for hiring him! GOOD LOOKS ALEXANDER S. (If you get to read this that is)"

"Great customer service that is quick to address issues!"

"Thank you very much Dimitrious for your assistance. Greatly appreciated"

"This afternoon I had the opportunity to work with Arman and let me tell you from a Noob in computers he was able to explain and also guide me to make the correct selection on my build. You are a asset my friend and very thankful for all the help today we need more people like you!!!! Tony "

"I recently placed my very 1st order and received my surge protector in a very expedient manner.
Unfortunately it arrived with a defect. so with that I reached out to Ryan in customer care, and he provided me with top notch experience. So much so that Newegg has earned a customer for life."

"The phone I bought was still locked & neede 2/B returned. And when I called for customer service Dani was very quick & proffesional in getting me a return label for a replacement"

"I was served by Harry C. Everything got sorted out quickly."