"Neded a new computer. Newegg had what I wanted at a decent price. Only issue was with warranty. Isiah was able to help me figure out that I actually had a 3 year warranty. Been buying computer parts for a LOT of years. Only one problem in that time. Newegg wouldn't replace the part that was supposed to be in the box . Found out after they refused to replace it that the box had been opened and a different part put in and then resealed."

"customer service was great thanks elena "

"I purchased a Samsung 1TB SSD with a promotional copy of Far Cry 5 to be included. The drive arrived quickly and in good shape but I did not receive any email or papers on the Far Cry 5 download. I contacted customer support chat and was informed "So the reason it has not been sent to you is because it was a "while supplies last" item. The manufacture only gave us so many to provide, so once we run out it forcibly closes/ends. So, what I can do is give you the manufacturer phone number, give them a call and see if they are able to make an exception and provide you with the code for Far Cry 5! there number is *****." The customer service agent was attempting to pass the buck and give me the runaround. I told them I would contact corporate and the BBB with this information (and I have) and the countered with a $25 gift card. The cost of the promotion was equal to $60 US and that wasn't even half that amount so I declined. I will not be doing business with Newegg again as they do not honor their promotions.
After filing with the BBB Newegg has decided to honor their promotion fully. I am happy that they did the right thing but disappointed that I had to take those measures to get them to do so."

"The Reason for giving it Five Star is that there customer service is great , Keith.A.Haro is one of their customer rep gave the extra mile just to help me and resolved the issue with an order. "

"i would like to thanks to Chelsea W he/she help me out of an important issue i feel so happy about this thanks Chelsea W for helping"

"Newegg did everything perfect....the re-seller I would say miss represented their product "

"Chelsea W. helped me with a concern I had with my purchase from the company a few days ago, and was the best customer service representative to have ever assist me. I strongly support doing business with them as they do not leave there customers without answers. The issue was immediately being handled putting me at ease with my purchase being a great choice."

"I ordered a case which came with a free gift of a fan. After two days the promotion had a water cooler instead. I asked for a swap and they could not do this but did send me a $25 gift card for the trouble which I thought was more than fair. I have always told everyone to shop here for computer parts and will continue to do so. Shout-out to Lainey G. for her excellent customer service."

"I bought a monitor from newegg but missed out on a 10% promo code. I called in and Matt went the extra mile to help me get a gift card equaling the value of the 10% promo code! Matt's customer service and Newegg is top notch!"

"they worked with me when I had the hard choice of choosing fans for the front intake of my PC, static pressure or airflow. cancelled a few orders during packaging. great service."

"Newegg respresentatives Bert Rubio and Memo Nunez were stellar examples of ideal customer service. I was originally fairly stressed out over the perfect monitor "getting away", when I had been led to believe I had time. Bert immediately put me at ease and provided me with options (and even more importantly the time to weigh them against local stores so that I wasn't rushed). I was so glad I chose to go with Newegg the next day. Memo answered the call, and helped me exercise the options that Bert suggested, as well as alerting me to new opportunities that opened up. His friendly voice and thoroughness made me smile and laugh for the first time that day. He went out of his way to delight me. I know that every time I look at the new monitor, it will be with fond memories of their assistance and their reflection on Newegg---a company that I've grown to respect and trust that they will always protect me.
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"I spoke with Antoinette O. from shipping department regarding my shipment. Long story short, my shipment got delivered later than it should have been. Once Antoinette heard my issue, she took care of the issue without any hesitation. She refunded the shipping charge and she apologize for the inconvenience. Great service provided by her and Newegg."

"Just to give a timeline of events that occurred with Newegg. I ordered a refurbished MacBook pro w i5 processor to replace an old MacBook with Intel 2core duo. This was ordered online on the 11th. On the 13th I received an email and 2 calls about incomplete information and a problem with the credit card. I responded to all of them and got confirmation of order after. Strange they did not have a problem charging my account on the 11th when it was actually ordered. On the 15th I received my box via FedEx and was excited to get my new used computer. However, the excitement turned to frustration when I opened the box and found that Newegg sent me the same older model MacBook (was not even a MacBook Pro) that I wanted to replace. After quite a while on the phone, I had to send pictures of the computer and box to them as proof. Then they said they would send me a mailing label to send it back. I did send it back on the 16th and on the 18th I got an email asking when I was going to send it. They provided me with the shipping label and should have been able to track that. I kept checking the tracking on the package and they received it on the 22nd. Odd that they got it here in 2 days, but it took almost a week for them to get it back. I have called every two days to get an update on the status of the return. It is the 28th now and I feel they have held my 450 dollars “hostage” long enough. I would not recommend going to Newegg for anything! I already re ordered my MacBook Pro replacement from Amazon and I am quite happy with it. Just like all the responses here. Customer service representatives are very friendly. But actions speak louder than any words. Extremely bad customer experience. This company would have to change a lot of business practices to get me to ever buy from them again. I wonder how long it will actually take for them to credit my card for the amount?

An update – talked to Newegg again yesterday and they requested another 48 hrs. What a JOKE! This was the 6th call to them. We called the bank and put the amount in dispute on the credit card. Newegg is a scammer organization that sells and sends inferior merchandise and I will never order from them again…PERIOD!"

"Best service I have ever received. Mr. Boyd.R.Zuniga was the best possible solution to the problem I was having! He took a stressful situation and got me results! Even more important, the results that I wanted! Fan F****ng-tastic! I will be telling everyone I know about this experience, and I personally will be doing all of my shopping here at NewEgg.com thanks to this gentleman. A+++"

"I have ordered many items over the past ten years and have always had stellar service. Returns were easy and uncomplicated."