"I bought a laptop from a seller who seems to have just dropped off the map. As you can imagine, that makes getting a refund rather difficult. Newegg customers service has been nothing but kind, understanding, and helpful in my interactions with them. There have been only one or two slight hiccups in the refund process, and honestly I'm more liable to believe it's on the original seller's part than it is Newegg's."

"Great customer service. I buy and sell lots of computers and newegg is my number one supplier. If I ever have had a problem there customer service rep are right on it and will help anyway they can. A pleasure to deal with. "

"Excellent service, very polite and professional. "

"I can not say enough about Memo and the service he provided. I am more than satisfied with the help he has given me. Walking me through ever step to get this receipt to NewEgg for processing. It was a pleasure to have a seller /reseller to work with when a vendor would not communicate. Memo personally handled this purchase seeing the process through so I could ask for a replacement item.
GIVE THIS MAN A RAISE!!!"

"I had a difficult issue with the Newegg website while placing an order. I reached out to Newegg customer service and was told that a ticket number had been issue and I would hear back in 2-5 business days. After business day #6 I still had not heard anything from Newegg... I called Newegg Customer Service and got Dee.D.Benavidez on the line. Dee took a situation that almost lost Newegg a customer and made me a potential customer for life. She went far and away beyond what my expectations for customer service had previously been. She defintely set a high standard for my future customer service encounters - ANYWHERE. She is 150% a company asset!"

"I have shopped at Newegg.com for many, many years and every time I have come back to
make a purchase I have experienced the same high quality of service which is something
I have not experienced as consistently elsewhere with internet shopping.
Newegg always resolves any issue in a quick, friendly manner and I have been able to
save considerable money on high quality discounted computer parts and many times free shipping.
"

"Customer service representative Naomi A De La Rosa was friendly and helpful"

"Simply the best customer service, knowlagble and friendly, they know what they are doing! Reason I buy from newegg is because you can not put a price on good customer service!"

"The whole experience of getting the RMA was wonderful. Instead of waiting on hold, I was able to leave a call back Number AND was called back when I was told They would. Then the Gentleman quickly took care of the problem, created the RMA and told me what to expect. I am very happy and satisfied."

"New egg went above and beyond what they were responsible for. I have used them for a long time and will continue to do so. I purchased a server and was fully aware of their return policy on this particular item as non refundable and non returnable and is a factory only returnable item. I got my item in, and it was my fault for not catching a server dimension that was to big for my rack. i called the factory and explained what we could do about getting the proper one. The factory explained since I got it through one of their re-sellers, I would need to contact them. I pressed the issue to the factory rep that Newegg was clear they do not allow returns on the item and I wouldn't be able to do that. That is where it ended. I tried Newegg and explained and asked if there was a different department they knew of at the factory that I could try. The service rep looked up my order and agreed it was non returnable, but then said... But hang on a sec' and let me see if there is anything I can do. He could. He went to bat for me to help with the factory getting the right item. they didn't need to because at purchase time i fully agreed it wasn't Newegg's responsibility, yet they still went out of their way. Thanks from a long time customer!!!!! "

"I've used Newegg for many years now. The site is exactly what it boasts to be - the best place to shop for anything tech related. They are always prompt and courteous when you need to reach out to customer service/support. This latest shipment, I totally screwed up - but Everette G. came to my rescue. Him pulling through like that really helped me out of an awkward situation where I would have either not received my shipment at all, or received it 2-3 weeks late. Kudos to you, Everett - as a fellow technical support / customer service representative, I thank you and urge you to keep up the good work.
"

"Dee was able to solve my problem++++"

"I had the pleasure of getting help from Irma.I.Arellanes, who fixed my issue on an item returned and refunded. Best Customer Service experience ever! If i ever have another problem with returns and refunds I hope I get Irma again to help me with my problem.
Newegg, I demand you give Irma.I.Arellanes a raise!"

"I ordered some parts for a new pc but I've been having issues with some of the parts.
I've talked to multiple customer service reps to get RMA issues figured out.
Sara was literally the only rep that seemed like she truly wanted to help me figure out my issues.
Long story short... Best customer service rep!
"

"I am in the process of building a new system. Typically, I would have shopped at Amazon, but after receiving a couple sensitive components in bags, I sent them back to Amazon and did my purchasing with Newegg. When I received my components from Newegg, they were in boxes with plenty of packing material to prevent them from being thrown around inside the box. My items were actually packed right unlike other places where they would just be thrown into a box with no packing or thrown into a bag where they could be crushed during shipment. I was very impressed. Newegg has price match guarantee on some of the items they sell, and they honor it. Both times I spoke with a representative, the first time was with RJ R. and the second time was with Brian I. Both representatives were very courteous and professional. They did not copy and paste scripts in their responses. They actually asked how they could help me and did it. You could tell you were communicating with another person and being heard. I couldn't be any happier with how they treated me as a customer. Both gentlemen did an amazing job in providing support, and I thank them both for making me feel like a valued customer. This may be the first time I have purchased from Newegg, but it will definitely not be my last!"