"Caroline C gave me good friendly advice and no wait time for chat awsome"

"Good service. She is very nice."

"On the few times over the last decade of purchasing from NewEgg that I've had to contact their Customer Service for assistance, they've always been prompt, and never failed to correct any problems. Great service and great prices is why NewEgg is my "go-to" place for all things electronic."

"No problem at all for returning and item got my RMA number and Apple H. Was very fast. Thank-you for the great service.

"

"Loved working with customer service guy. He was specific and assuring. "

"just an amazing helpful site"

"Did a price match for me even though she didn't have too! Thanks Jennifer V!"

"I entered a chat room with Apple H. as my return had expired on some incompatible RAM I ordered. Was quickly issued instore credit as I had requested and a free return label for the RAM!
-New loyal customer!"

"I had accidentally purchased one copy of a game instead of 2 using a promo code. I was not able to modify the order (since the shipping department started packaging my order instantly - major kudos), but I spoke with the agent Apple H, who was able to help me. I was able to purchase a second copy at normal price, and they refunded the difference that the promo code would have been worth. Newegg: A++ customer service, as always!"

"I made a simple purchase and paid for next delivery. Only 1 item got delivered the next day, when I called customer care they blamed it on the warehouse and putting the solution on me. Very Condescending and rude the lady offered to reimburse the next day shipping fee and for me to wait until they got their logistics together. Manager never contacted me after explicitly saying she would check on it, and the next day Tom from Chat with us decided to not submit the return request I asked for. The ONLY useful person was Skyler J, Chaparro who submitted the return request and was very amiable and nice through out. Extremely disappointed in Newegg customer service. Please do not blame the customer for inside logistics issues with third party warehouse and do not repeat what you think is a solution to the customer. We are not dumb and saying its a warehouse issue is not a solution. Something so simple handled so wrongfully. Will make my purchases elsewhere from now on after being loyal for 3 years. "

"Nathen Mata was pleasant and effective with assisting me with our refund.

Thank you!"

"This morning I spoke with DAN about the return of a product that didn't, properly, fit my needs. He was courteous, had good phone manners and was easy to understand (i'm old and sometimes have trouble hearing). I would use our conversation as an example of how one should conduct themselves with the public. Again, I'm not happy with the product, but, returning it was made very easy by Dan. Thanks a bunch, DMA."

"Apple H assisted me with a Video card return when mfg was non responsive."

"Dan guided me through what had happened with my order and what I needed to do to resolve my issue."

"Had to order a gpu for my pc and i didnt have time to fight with shop runner not showing up as an option. I was afraid the gpu would be out of stock if i goofed around too much. I called to get my free 2 day shipping applied and ernie hooked me up. They couldnt do the shop runner shipping, but he refunded my shipping because he's awesome. "