"Had some follow up questions on an order and customer service was able to assist very easily! They did a great job"

"Doreen needs a promotion. Customer Service is great. Thank you"

"I've been using Newegg for the past couple of years and I love it very much.

I buy most of my PC part and technology from them, the side is very clean and well organized you can search and compare products easily.

Payments gets processed quickly and the orders gets shipped out in a timely manner.

The customer services representatives are very helpful I have dealt with them on multiple occasions and they sure help me get what I want 90% of them anyway If someone was not helpful I will just disconnect and connect to someone else also their tech support on Reddit and top notch.

I love Newegg better than Amazon that smile much it's dear to my heart,

I'm sure someone who will read this will think that I am exaggerating but really I'm not.

Overall highly recommended."

"Ordered a laptop from one of their reseller, but they didn't ship until 26 days later, so I opened a case, which was easy. Will see what happens next but I never had any issue with them"

"I had so trouble with an order but Christian D. was there to save the day!"

"Got me exactly what i needed "

"I am more often use another retailer for every day purchase items but I have found that for computer components. Newegg often has better pricing and selection. I’m real happy with their service including shipping and customer service for returns. Great job guys. "

"I reached out because I had received a motherboard that wasn't working that was part of a Christmas gift. I knew there was no standard return procedure that would get the replacement here before Christmas and my support agent Vince worked diligently and I could tell he made an effort that he didn't have to to get me taken care of. This is the type of customer support that creates loyal customers and keeps loyal customers like myself coming back. I'm truly grateful for Newegg and their customer support and specifically Vince D, with that level of service, give that man a raise!"

"Huge thank you to Aaron N. for the customer service I received in resolving an issue I had with my Newegg order. I didn’t get my packages delivered due to UPS error and had to file claims through Newegg and UPS. Of course UPS wasn’t cooperative at all, slow, and overall rude despite it being their mistake. On the other hand, I was proactively reached out by Newegg support (Aaron) and he was able to assist me quickly and resolved my issue! He was also very understanding, friendly, and positive. Despite the issue stemming from UPS, Newegg took action and sent me a replacement ASAP. Hopefully Newegg can consider using other carriers for delivery as alternatives, but I still highly recommend shopping with Newegg thanks to their amazing customer service!"

"If you have a minor glitch the Reddit support person is amazing and will make sure everything turns out OK Thanks for the help!"

"The order process was quick and easy. Shipping was fast, and I was updated until it arrived. When I ran into a warranty issue later on, I was having a bit of trouble getting it resolved, but Aaron and the social media team jumped in and took care of it super quickly. Couldn't have asked for more from the NewEgg team."

"I ordered a few parts for a PC build, and due to (as I understand it) an inventory management hiccup, some of the items were out of stock, delayed and split into seperate shipments. I was quite unhappy about this at the time; I chose newegg precisely to avoid giving my money to larger corporations like Amazon, and was disappointed there were issues. Within 24 hours, I had a personal contact from a Newegg customer relations representative. They apologized, explained how the problem had occurred, and began to formulate a solution for me. It was a far, far more thorough and attentive resolution process than I would have expected. In fact, it was easily the most informative and helpful customer service interaction I've had from any company, ever. My issue was resolved immediately. Before I ended the call, with no asking on my part, the rep offered a credit on a future Newegg purchase as compensation for the trouble. It was a fantastic experience, so much so that I feel guilty about being so irritated in the first place. Newegg truly wanted to resolve the problem and they did so immediately. All told, they've earned my future business. I won't buy PC parts anywhere else.

Thank you very much Newegg. You set the standard for customer service with this interaction. I couldn't have asked for a better outcome."

"I was able to resolve my issue quickly through chat"

"I ordered 3 HDD drives in BlackFriday. Upon receiving my items, I realised that one of the drives was not the one I ordered. Mind you I am an international buyer, so shipping and taxes are a headache as is.

Newegg has a reputation of not refunding shipping, nor offering shipping for the return, and for some questionable practices (Gamers'Nexus saga). Regardless, I contacted support. Immediately, the representative apologised for the mistake and let me know that he will see what he can do. Then, he offered me a full refund with a shipping label, and -get this- PRICE MATCH AND FREE SHIPPING IF I ORDER A REPLACEMENT! DO YOU BELIEVE THAT? They basically made up for me missing on Blackfriday by giving me free shipping (normally, free shipping requires paying twice as much as what the drive costs) and by billing me the price of Blackfriday. I am so satisfied, and as much as amazon truly takes care of their customers, I honestly don't think Amazon would have done this.

Newegg SHOCKED me by their initiative, and left me satisfied, and feeling respected and taken care off. And I will ABSOLUTELY consider Newegg before going to any other retailer.

Shoutout to Vincent D. You are a champ!"

"Had an issue with an order placed by mistake, it was resolved quickly and efficiently."