"My name is Karamoko Tankersley and today 1/29/2024 I worked with Joshua Thompson from NewEgg customer service department to resolve several issues. First off let me say that Joshua customer service was excellent and he went above and beyond to resolve all of my issues and concerns. Today I returned several Lian Li fans from my recent computer build. When I went into my previous order history it does not list all of my fans or previous orders, instead it only list a couple of my fans. I then went into my bank statement online to verify proof of purchase and I provided Joshua with the purchase dates/details and he was able to track down those orders and receipts even though I could not see them under my order history. Joshua then provided me with return labels for each item. Next, Joshua Thompson noticed in his research that I did not get my full refund of my NZXT H9 Elite tower. I paid $327.59 and only received a $263.69 return. He then told me it was a market place order and that is why I did not get my full refund. I mentioned to Joshua that I attempted to cancel this order several hours after placing the order for the NZXT H9 Elite Tower and i was informed by the rep that I had to wait for the delivery of the item in order to do a return. Joshua Thompson then reached out to his manager and said they wanted to get this right by the customer and they refunded me the difference of the amount. I was on the phone with Joshua Thompson for close to two hours and he was pleasant to work with. Joshua answered all of my questions, took his time researching my concerns, all while providing excellent customer service. I would like to give Joshua Thompson a 5 star rating for going above and beyond in the NewEgg customer service department. With customer service like Joshua Thompson, I will definitely be buying more products and services with NewEgg."

"Joshua Thompson is incredible, as are the others in customer service. I had an issue with a product I got for my son for Christmas, and they really helped me out with a replacement. Thank you so much!"

"I made an order yesterday and before it even said that it was ready to ship I called customer service to know if I could replace an item on the order. I made a mistake the day before and didn't catch it until around 20 minutes before getting in contact with someone. But because the order had already been posted in the warehouse (not sure exactly what that means but that's what I was told), there's nothing I nor them can do to change it. So I have to wait for the wrong part to come in and then go through the process of returning and refunding it. The person I talked to did as much as they could and made a note on my order number to give me expedited shipping when I return that item."

"I received a defective item from a marketplace seller. I processed the return and UPS said they attempted delivery but the address was invalid. I utilized the chat feature on Newegg and it was easy enough to get connected with a human, Chris, who listened and helped. I am expecting a refund within two business days."

"Our agent was awesome. Very patient and professional. Helped us a lot."

"Everything arrived in a timely manner, actually sooner than I had originally expected. Which was awesome!- I had a small issue with a product and I was happy with how easily available and helpful they were! I feel that Chris went above and beyond to not only keep me as a loyal customer but make my day! Would recommend!"

"shipping was fast and the prices are goood also W customer service Doreen is a VERY GOOD person to deal with easy and fast "

"Chris was assigned to assist me with my problem when I took to the Newegg.com live chat for help with my issue. They were patient and responsive, and took careful measures to ensure my satisfaction as a picky customer, going as far as to pursue a more personalized and impactful compensation for my problem when I was dissatisfied with the initial offer. All together, Chris made my day, and reinvigorated my trust in Newegg as a retailer! Thanks to Chris D. and thanks to Newegg for their choice in customer service representatives. 5/5 stars!"

"I've built several PCs over the years, and before I found NewEgg, I was trying to source parts from several resellers. Once I found NewEgg, it was clear that their prices and availability are second to none. Even better, when I had a problem with one of my components, the customer service was above-and-beyond excellent."

"I had an issue with a bundle. I reached out to Newegg and the support member entered in contact really quickly and was really fun and nice too talk to!"

"Newegg took care of my request to change the RAM due to a fault on this one. The prices are fair and the customer service is really good"

"Order came with missing items. Christian's courteous demeanor and willingness to go above and beyond to rectify the situation left a lasting positive impression. His expertise and efficiency in handling this matter reflect the high standards of customer service that Newegg uphold.

Keep it up!!!!!"

"I can say that I love shopping here"

"Overall the experience with Newegg.com is ok. The problem comes with third party sellers and the lack of quality control and oversight by Newegg."

"Had some follow up questions on an order and customer service was able to assist very easily! They did a great job"