"I was unable to get a full resolution of an issue I had with a manufacturer but Newegg did their best to try and make it right. PowerColor dragged out their RMA process so long that I was past my return window. Newegg tried to resolve this issue but was unable to. "

"Thank you Shantira B for helping me with ny return!!!! Very kind and helpful!!!!"

"I placed an order on 2/5/24 and chose the expedited shipping for an additional cost. It was supposed to be delivered 2/7/24. Today is 2/8/24 and I have not received it. After reviewing the shipping status, the order is still "Processing" and has not even shipped yet. I reached out to the seller via phone call with no luck and I emailed the seller. I then called NewEgg customer service number and spoke with Jaqueline. She was very professional and pleasant to speak to. She took the time to investigate and came to the conclusion to email the seller as well. I have to wait up to two days to hear back. We are a business so it is very important we get the product we purchased in a timely manner. I give NewEgg customer service 5 starts and the seller 0. The seller should update the purchaser if they cannot keep their promise of delivering especially if the purchaser paid extra. We will not be purchasing from the seller again."

"Bought an SSD in November2023, but it died a few months later. I had purchased it from a 3rd-party seller on Newegg, and I was outside the 30-day return window.

Emailed the 3rd-party seller directly about my issue, no response.

Called Newegg, explained the situation, asked what my options were. Warranty directly with the manufacturer? Can Newegg help me somehow otherwise?

Ashley and Jacqueline helped me on 2 separate phone calls (first call with Ashley got disconnected by mistake). While speaking to Jacqueline on the 2nd phone call and going over my issue again with her, she informed me that Ashley had already approved and initiated a return for a refund, and had already emailed me a prepaid shipping label.

Bummer that the SSD died, but stellar customer service getting me taken care of. This experience reflected extremely well on Newegg, and I'm happy to continue shopping with them."

"Great experience in theh day of not always great customer service. Very pleased!"

"Jacqueline was awesome, she helped me get a claim started for my missing cpu and was one of the best customer service workers I have ever spoken to"

"I had a problem with a package (USPS Fault, not Newegg) And they helped me kindly, managed my problem, and gave me a replacement with fast shipping.
Super Kind, And listened to me even when I was saying I would just cancel the order"

"I had an issue with an order and needed to have a refund issued. The call with Joselyn was friendly and very professional. I feel that customer service of this quality is rare to find nowadays. "

"Josh was so helpful, and friendly. He was quick in getting my issue resolved and then went above and beyond in helping me find a replacement. Thank you for the help and great work, Josh, keep it up!"

"Danya M. made the impossible for me. She was my angel of the day. Thank you for your GREAT blessed service.
Vladimir V."

"Everything except shipping time is top notch over Amazon"

"I had been dealing with a return taking a lot longer than expected, as it turns out it was due to not having been received by Newegg in its original packaging. Sadly the original packaging had been tossed out due to unfortunate circumstances. Thankfully customer support was really understanding of my situation and managed to not only get my order shipped the very same day, but even refunded me the amount I had paid for packaging my return! All around the experience was quick, friendly, and very helpful. Who knows how long I would've been left waiting if it weren't for support! I believe my support was Aaorn N, unless I'm getting something wrong! Again, thanks for your help! "

"Josh helped me find the part I needed and was very helpful and friendly!"

"Joshua helped me switch my shipping address around after placing an order directing it to the wrong address. Joshua verified who I was, and once he did, he took care of everything. After explaining the solution oriented approach Joshua put me on a brief hold and explained that he would be back in a short time. Once he came back I had email conformation that the address had been changed, and to add to that, also verified that my correct address is tax-free and approved a refund for my taxes. Absolutely top tier work, Joshua. I wish all of my employees could be Joshua Thompson’s at their jobs too! "

"Josh T. was just great in helping me out!"