"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"Spoke to Josh today, he resolved a couple of questions and got my order out the door asap! Thanks!"
"Been doing business with Newegg almost from the beginning, hardly ever need it but when needed medal of honor to them. Always above board.
thanks NewEgg
"
"This was the first time I attempted to purchase an item from Newegg.com, and it was a pretty frustrating one. They sent the wrong items, and then I was required to prove to them that they sent me the wrong items -- What???
After nearly six weeks of demeaning and demoralizing customer service interactions, I was finally able to get my
money back, because they ultimately admitted that they, in fact did not carry the item I originally ordered.
This may have been an isolated incident, but I don't know if I will be able to trust them again."
"I spoke with Annie A after I'd lost a couple serial keys for some games that came with my hard drive purchase. I connected to her in about 10-15 minutes and was given immediate assistance. I told her I was very glad NewEgg provides 24/7 customer service via chat. I will definitely purchase with NewEgg again soon! "
"Then customer service is outstanding and they will always help you out with any tech/promotion questions. 11/10 for a website."
"I purchased one case from Newegg to do a build, but received another due to their error. I have contacted Newegg Premier chat 4 times and have chatted to 5 different agents including a supervisor named Nick W. Here is a reply from Carol C. which has been pretty standard:
"I am so sorry for this situation. I noticed previous agent did send 2 requests to expedite the RMA and our warehouse replied the RMA would be processed soon on 12/26. Could you please wait 1,2
more business days? I will send another request to expedite it."
My first contact was on 17Nov17. The customer service at Newegg has really fallen off. In years past, they would have just given me the case realizing that they spent way more on return shipping and expediting a new case to me.
Instead, they are angering a Premier customer who spends quite a bit with them.
I will not be returning my entire order from the week of Black Friday."
"Quick hasslefree Cancellation"
"I spoke with a representative by the name of Max R. - he is the support agent that everyone should aspire to be.
Max was able to help me locate a GPU that was in stock and went above and beyond when asked any sort of angled question.
Very pleasant experience - I hope all my future encounters are like the one I had with Max, extremely pleasant.
Will be updating my computer parts by purchasing them through Newegg because of this interaction."
"It was a fantastic experience with people who genuinely wanted to help me. They connected with me as a person and really tried to help get to the bottom of the problem. 10/10 would call again. "
"Prices are great and return policy is top notch. I rarely return anything but to know that they will accept most returns gives me peace of mind to keep shopping here. Thanks New Egg. Do not change!"
"Newegg is excellent in terms of their customer service. I had purchased a mobo on ebay that did not fit and grew concerned when I didn't hear back from the NewEgg on ebay seller about my return request. I called NewEgg.com customer service and the agent was able to provide me with a RMA number so that the item could be returned, along with a shipping label, and there was no restocking fee! That is excellent customer service. Thank you NewEgg.com. I've been a customer for many years and will continue to do so because of this great experience."
"Uber friendly staff, despite dealing with the hectic after Christmas return rush. Staff was professional and never rushed. Thanks for the great service. Customers Dad"
"Slyvia help me change my replacement to a refund after I decided that another brand of computer would be a better choice. My son's new PC died after only two days use - sad Christmas for him. I have had problems with Acers in the past over 10 years ago now and thought to give them another chance. Not anymore. Thanks, Sylvia for your proficient service in helping with my return."
"I got a lot of help from Chelsea after encountering a complex ordering issue that left me wondering what my status was. Chelsea answered all my questions and made sure my orders were confirmed and pushed through. She also let me know of a cancelled order I'm now able to re-order after my questions were all cleared up. Highly recommend!"
"First time customer. I entered the shipping address correctly, and then they took my Paypal shipping address instead. After multiple phone calls and chat conversations, they first told me to wait for the tracking number to appear (putting it on me to contact them again), then told me they couldn't do anything about it other than wait for it to go into transit, contact them (again!) to recall it, than refund me 3-5 business days later ("if it returns to us"). Meanwhile, on Amazon, I can go through a two minute automated procedure to update shipping address. This company is way behind the curve. I'm not returning and would caution you away from them. If there's another option you can buy from, consider the time you'll waste on customer service should anything go wrong!"