"Often has the best prices for computer parts and accessories and service is good more often then not."

"I submitted a couple of rebate requests and forgot to follow up on them. Today, I chatted with Vida L who was able to assist me identify the items and verify the rebate status. The rebates will appear on a NewEgg gift card (it'll be put to immediate use, I suspect) in a couple of days. Fast, friendly and efficient support that can't be beat."

"I had an item that had a free "gift" attached to it (as a separate order), and was having difficulties trying to get an item returned. The representative Caroline C. (via chat) was very helpful in resolving this issue and issuing an RMA for me."

"i accidentally chose the wrong shipping method during order placement and i chatted with them and the customer representative, Vida L., changed my shipping method to a 3 day shipping for free without hesitation, no questions asked, this was my first purchase from newegg and they can be sure it wont be my last"

"When the package arrived it was great; great product and great prices. The package was lost for about a week by the delivery company, which claimed it had been delivered when it was not. Many phone calls and a week later, the delivery company finally found the package and made the delivery. Newegg did follow up as best it could, but seemed impotent where it's carrier was concerned."

"After ordering several PC parts from NewEgg and experiencing problems with my build, I finally tracked down the problems to a faulty RAM stick. Despite keeping packaging for other components, I did not keep packaging for my RAM as it seemed rather insignificant (a small plastic case).

Despite not having the packaging, the NewEgg customer service allowed me to claim a replacement product with free return and expedited shipping. I am so relieved and happy.
Looking forward to shopping with them again after this positive experience -- they seem understanding."

"In my five orders in the month of December 2017. New Egg has a 14 day price match. I had three items involved and New Egg handled each quickly and professorial. They have a great friendly and helpful staff. There system enables for you to get a call back if service is needed . This keeps you off the phone on hold.
This is a company you want to do business with. As they respect there customers"

"Apple has helped me out tremendously with my order. She is patient in listening to my concerns and took the appropriate steps to make sure that those concerns were addressed. I have a renewed appreciation of Newegg's customer service after this great experience with Apple. Hoping to have Apple help with all of my future orders as well!"

"Very happy. She found an obscure item!! Will buy it!"

"Caroline C assisted me with my order issue and was very quick and helpful!"

"Apple H the service rep on the chat was very helpful. She explained why my order was not being processed and how to reset the payment again. Again Excellent!
"

"It was how customer service should be; nice and helpful."

"VERY KIND. HELPED ME OUT WITH A PROMOTION. THEY DIDNT HALF TOO"

"Apple H helped me in the live chat and helped me use a coupon code. There where amazingly helpful and highly recommend using the live chat to others."

" I had an issue with a motherboard, called newegg. David took care of me. "