" Leslie B. was very attentive and patient while I asked questions and while she fixed my mistake on my order form. I appreciated the effort. "

"I had some trouble with my payment method but since Newegg has great customer service I was able get my order placed with their help."

"Had an issue with billing customer service rep put in a lot of effort to help me out."

"This is the third time I have used Newegg for my home built computer. The computer I built eleven years ago (first build) is still running on the quality parts I was able to purchase from Newegg. I just ordered the parts for my third computer and expect to have the same outstanding results I have had from my previous two. The layout of the website allows you to check reviews, pricing, etc. and make an informed decision on the items you are purchasing. Newegg is awesome - keep up the good work!"

"While attempting to purchase gift cards on the site, there was an error that kept happening. I called the support and had a wonderful experience! Deluca was professional, helpful, and friendly. It is very rare these days to walk away from a phone call to any businesses' support line and be pleased with the entire call, but I definitely was here! Keep up the great work!"

"My representative (Kay A.) was able to get any and all questions answered quickly and with any information needed. Also was personable, not just someone going only by the books in a near robotic fashion. "

"Efrom helped us today with a service request. This was our first New Egg order. We usually use a popular competitor. Based on the customer experience we will be shopping with New Egg again. Thank you."

"I called to get help with a few additional items and make sure they were compatible with the PC I ordered. Andrew helped me out and was extremely thorough and took the time to check specs, offer alternatives and get me what I needed. He took the time to listen and fully understand my needs. Will definitely use Newegg again! Thanks much!!"

"I had the pleasure to speak to agent Bonnie she went far and beyond to help me out resolved the issue that i encountered with my order. I highly recommend Newegg for the best prices and amazing care team!!!"

"Initially I would have given you less than one star because my gift order for my granddaughter's baby shower was cancelled. The fulfillment organization was out of stock apparently -- and I never saw the e-mail informing me of that fact. When I learned from my granddaughter that the gift hadn't arrived I called you in high dudgeon. But Dominic masterfully defused the situation with his calm manner and efficiency, found another fulfillment organization and got everything back on track. So Dominic is worth his weight in gold and Newegg should give him a big raise."

"I ordered a couple of Hard drives on Saturday afternoon, the price was the best I could find for the same product at all my other shopping sites.
But later that night, on one of my social media sites that bombard you with ads for things you were looking for (Even if you already purchased it, how dumb is that) I saw a Newegg ad for the same product as a "combo" pack.
I was prepared to reorder the combo, and return the first purchase. When looking on the Newegg site for return information (easily findable and complete) I noticed a "chat" button..... being Sunday morning at almost 1:00am I didn't have much hope, but thought maybe they would return my message on Monday.....
But holy mackerel... there was Annie, asking how she could help... and help she did, and even though it was not their fault, an arrangement was made above my expectations.
All this a oh dark thirty on a Sunday! Impressive."

"Solved my problem quickly. "

"After a unfortunate and stressful experience with an agent who wasn't quite sure what he was doing, Brooklyn stepped in as a supervisor and provided great service, making for a positive experience and one happy customer!"

"thanks for taking care of me when i had a defective motherboard, even when it was purchased from a marketplace seller!"

"Was having a bit of trouble my payment for my orders. But Harry.C In the Chat help gave me clear instructions and checked things for me. He went above and beyond. Great customer Service"