"I was disappointed with misleading expedited shipping options for sale on the website, and was frustrated with the fact that no one could tell me when my order would actually be shipped. However, the service I received from Makayla M over the phone was excellent, and she went above and beyond to be as helpful as she could. My interaction with Makayla M is the primary reason I will consider giving Newegg another chance in the future, because it's an indication that they try to put kind and helpful people in the service role. "

"I've been dealing with Newegg for approximately 17 years and have never had any issues with their service or offered products. Any RMAs are handled quickly and professionally, shipping timely, and never had anything damaged in shipment."

"I've ordered a lot from Newegg, and recently got something that didn't work. Somehow the easy return page failed, probably my mistake, and I used the customer service chat page. No phone menus, displays your order in the queue, like this much better than by phone. It went quite well, got my return label emailed immediately, the best customer service contact I've had with an on line company. Thanks, Newegg."

"Purchased a computer on a weekend sale, but there was a problem with their processing of my credit card information and the sale was voided by the system. I called up CS, and they fixed the information AND sold me the computer for the sale price even though the sale price had already officially expired. Their CS agent was very cordial and helpful and eager to help get the problem solved. Will definitely use Newegg again for other business."

"Customer representative Angelo.G.Barajas completely solved my problem."

"Roger was my agent. My order problem was my fault to start with, but Roger did everything he could do to correct the problem, & when that failed, he tried another way, and after that failed, he didn't want to quit, but he had worked with me for sometime & I told him he had done all he could, & I had taken enough of his time trying to fix something Newegg didn't do wrong. Even when I thanked him, he still ask if there was anything else he could help with. I have always had this kind of service from Newegg & I continue to buy from them with no worries."

"Gave a partial refund in the form of a gift card after the price of a recent purchase went down. Was notified the gift card should be received via email in 1-2 business days in the middle of the week. 4 days later and I have still not received the card after multiple communications with Newegg. "

"The costumer service is just AWESOME she helps me a lot . Ty!!!!"

"RJ was super helpful in solving my problem - thanks!"

"I’ve been ordering from newegg since i was a kid. I’ve had a few hiccups with some orders over the years but they’ve all be resolved quickly and easily. I would reccomend this site to anyone in the market for hardware. They have great customer service and will handle any issues."

"I ordered from saudi arabia. I was hesitant at first because i wasnt sure if the item will arrive or not. So i did. Then 2 days after my order was delivered to my doorstep. Their worldwide shipping is a good deal. Not that expensive compared to others. I bought a gpu and it turned out newegg price and shipping cost is cheaper than buying the same card locally. I ordered again and is now waiting for my items. more power newegg."

"I've been shopping Newegg.com for 15 years and have never had anything but *Excellent Customer Service*! RJ took care of a defect return in no time flat even missing a small item from the package. I've gotten defects - it happens. I've bought the wrong part - it happens, too. EVERY time Newegg has taken care of me! I've admittedly found better prices *occasionally* at competitors, when it comes to waiting around for the item to arrive vs getting it in a day or two - there's no comparison. And what if I needed to return something to that 'bookstore'? Now that would be a nightmare! As long as Newegg does business "Customer First" like they always have - I'll be their customer and they'll be my first choice!"

"I tried to place an order online but the page kept freezing up. I called the phone number listed and they were more than happy to take my order over the phone which i had always thought they were just online and no phone support."

"Newegg is an awesome retailer, i have been shopping with them since last 7 years never had a problem.. their customers service is one of the best."

"David found that the reason i never received my package was that it appears to have been lost.

David found the package and emailed the respective place to send a replacement order to me.

Outstanding service. "