"I lost my game code, and Martina was very quick to help me by resending it to me. Very thankful!"

"I wanted to return an item, that technically wasn't eligible for return, and order a different item in its place. The customer service rep went out of his way to get approval for me to return this item and order a different item in its place. He didn't have to do this but he did. Some of the best customer service that I have ever had."

"I had to use Newegg's online chat to return a computer case. Mandy Manjarrez made my experience a pleasure. She was engaging and enjoyable to talk too. If only other companies had more people like Mandy!
She is the reason I continue to take my business to Newegg since 2003.

Thanks Mandy!"

"I normal use newegg for my computer shopping needs. I purchased a new video card and got a FREE gift with it. Everything went well until my free gift got declined and they were not shipping any of my other order. I talked to someone on newegg chat. They were very disrespectful and didnt help me out one bit and more or less were not looking to help me. It seemed like they just wanted to get to the next person. I called my credit card company, and they didnt see why the free gift was declined. This took about 2-3 days with my busy life and I was looking to get my new graphics card before the weekend due to it being my days off. This irritated me and defiantly left a sour taste in my mouth for newegg and figured I would not purchase from them again. i didnt think it would be possible now being Wednesday. i called the customer support and Rj was my customer service person. He tried to fix the problem and charge the card again, but it wasnt an option, but instead of giving up. RJ was willing to cancel the order and call the credit card company with me on the line to clear the transaction. After that RJ continued to give great service and now i am able to get my new computer part tomorrow. i also lost the sour taste in my mouth and will be shopping at newegg if i can get serice like RJ!! this man is worth every penny you pay him! "

"My Experience using Newegg to shop for Computer and related equipment has always be outstanding. I am very pleased with Newegg."

"David Ho was excellent in helping me process an error that was not working for me. Great customer service!"

"Errors happen and Newegg sent me the wrong CPU. However, they made up for it by refunding all shipping charges for both the original order and for a new order I placed for the correct CPU. PLUS they gave me 10% off my order. All in all, not too bad a deal. Newegg Customer Service is THE BEST."

"Had issues with how item was shipped through a 3rd party seller. Reflected that in my rating on the site. CSR Leslie B reached out to make sure i was ok with my item and really looked into my concerns and was happy with my overall purchase from the. She kept constant communications to supply me with options and even offered to remove the company that use used to deliver my item of my shipping methods list (opted to keep them). Also forwarded my packing concerns to the 3rd party seller and opened a ticket with them on the concern as well to help get that resolved. Really felt like my voice mattered and that they cared about how i viewed their company. A great overall time using them and will be using them again for sure in the future."

"I've had to RMA an ultrawide monitor 3 times previously and they were courteous and professional in helping me with the process. None of which involve any additional cost to me. Recently, a rep of theirs (Eudora L.) went above and beyond to help price match an item.

Great company to deal with!"

"My card was declined because it was my first purchase on newegg and it was a large dollar amount. I called and the rep had my info ready without me putting my order number in. He ran my payment info again, we chatted for a few minutes while the payment posted and he said I was good to go after that. My phone call lasted about 6 minutes in total, included the opening automated system to direct my call. It was nice and fast. "

"Newegg customer service was amazing!!! If something happens to your order just contact them. They will do their best to accommodate in the best way they can. "

"The customer service Rep Ali was more than helpful. He assisted with some complex issues and still had a very positive and helpful attitude. Rare to find such good customer care anymore. Thank you!"

"I had an issue with a product that I purchased through Newegg's marketplace. Customer Service was excellent , took care of the problem and solidified why I trust Newegg with my business. Thank you :)"

"The agent I had was excellent, great experience"

"Tried using the online chat to get a solution to a problem with my order and didn't have much luck. I called the customer service line and had an excellent rep who take care of my issue and was very polite and apologetic about the issue. "