"RJ took care of my RMA and was very helpful in getting it done. Thanks RJ"

"Sent several email's about my experience"

"I had ordered a graphics card from Newegg since it was on sale for the lowest price I could find for it at the time, and when it finally arrived it had a defect that caused it to produce an insufferable buzzing noise when under even slight load. Thoroughly disappointed and annoyed, I decided to return the item for a refund. While I was indeed informed that this particular item was not normally eligible for refunds, the gentleman who assisted me was gracious enough to grant me store credit for the item, in light of the buzzing defect.

On top of this, I was planning to purchase another item from Newegg that had a lower price from another company. While that item was not eligible for a price match, I was told that I would be given a gift card to lessen the discrepancy in price after my purchase. While it was not the scenario I dreamed of, it was certainly a nice bonus. I'm comfortable with shopping here in the future, now that it's been demonstrated that I'm in good hands. "

"I spoke with Dan on the phone earlier today and he was exceptionally polite and well informed over the phone. This was after speaking with 2 other techs in the chat service, Will F and Eliana (I think her name was) who were both equally helpful, professional and polite. I just had an issue with the bank not clearing my order and they made it very easy to re-submit the payment. Awesome!"

"I ordered a laptop that came with a free bundle (value $250). Upon opening the bundle, the mouse that should have come in it was missing. After several phone calls with various vendors to assist, I finally spoke with a supervisor from Newegg (Brooklyn) that was able to assist. She immediately recognized my frustration and was able to ship me a comparable mouse within 10 minutes after reaching her! I am happy to work with people like Brooklyn that is able to work every situation individually! This keeps this customer very satisfied and will continue to purchase from Newegg.com for my technology needs!"

"After dealing with 4 different Newegg employees that were lying straight to me about what happened to my package, Barney Arriaga was able to get answers for me and find out what was going on with my missing LapTop. He kept his promises by calling/emailing me back and got me the answers I was hoping for unlike one of his co workers making that exact promise. Long story short Barney is a great employee with a good heart and he should be rewarded for his service. "

"I have been a Newegg customer for almost 10 years. Have never had issues with receiving the right item on time. The website is very good about making it clear what I am buying and I have never been surprised.

The rare few times when I had issues with an item, they have always taken care of it very promptly and with no hassles (Just had one such experience - It is a bit ironic that I am providing a five star review just after I received a product that did not work out as expected :-), but customer service makes all the difference - Thanks Christy.Y! )

Very refreshing to see a company that cares."

"Amir was very helpful and understanding. Great customer service. I will continue to purchase from Newegg. "

"Now-A-Days retail online is impersonal and dependent on programs and dehumanized to make the experience available to more people than if sales people have to transact every purchase. At Amazon there is a process that is difficult to find, but works similarly to NewEgg, but not as specialized. NewEgg's technical staff is able to answer questions on you call, as well as connecting you to technical support, such as Asus, to find answers to your technical questions. At Amazon, as courteous, helpful, and nice as they are, they have no direct communication to the technical retailer or products. Sellers are almost not part of the Amazon experience so Amazon compensates with good buyer representation policies.

So, if you are looking for a Big tech Retailer with the Little business appeal to represent products well with tech support, NewEgg is the way to go."

"The original product would not work. Contacted customer service (Darrell H.) and spoke to him and explained my problem. He researched the Newegg catalogue and found me a same cost replacement unit. Newegg gave me full credit for the defective product and is sending me a new unit. There was no hassle as one can find with other companies. The people I talked to were very professional and courteous. "

"While waiting on RMA a near identical item went on sale, CSR not only changed return to refund but expited order so i will get it faster than waiting for replacement! 6 eggs to you ,Toby.A.Elias!"

"Had an item go on sale the same day shortly after I purchased the item. Customer service quickly issued a gift card for the difference in price. Thanks again!"

"After having a very very bad experience with B&H photo video (they sell used items as new). I checked out other resources with competitive prices besides Amazon prime that I regularly use. I was very impressed with Newegg's prices and customer service. Kudos to Newegg!"

"Great prices! Flawless return policies enable to continue to spend mine and my Company's money here. Beats the heck out of taking your chances on lesser-known sellers, including eBay! Keep up the good work. "

"I wish everyone was as good as this person! Thank you again for helping me. making me feel very valuable! Thank you again. Amazing customer service! "