"I had to contact the costumer service for a return. The person with whom I spoke was polite and really help me."

"Customer service was great to the point explained everything so I understood got the issue solved"

"Chris was very helpful in figuring out that my promo code i was sent was not redeemable in the USA. He facilitated immediately getting an order in for a new code for me. Thanks Chris for your help!"

"Great customer service, high quality products."

"Christian D. answered all of my questions swiftly with extreme clarity and attention to detail."

"Chris went above and beyond to investigate a question I had that could've been dismissed derisively. Instead he checked with his supervisors when he did not know the answer right away. What could have been confrontational was instead a professional and polite interaction that left my question answered."

"Christian D. did a fantastic job with assisting me on my store credit refund. "

"Got a crappy product and I was beyond the 30 days return policy, but Christian was very helpful and offered a workable solution. Very happy with that. "

"I had to return a motherboard and cpu. Ultimately this left me without a PC for awhile and after talking with customer service I was able to get expedited shipping on my replacement order and have all of questions/concerns answered. "

"bought a MSI 4090 Suprim Liquid X the pump died nearly 2 months in and I was able to get a return/replacement thanks Christian D"

"Chris was able to convert my return from a replacement to a refund after I got an error on the website's return process. He was knowledgeable and helpful in only a short few messages."

"Had an order issue and the Newegg reddit person sorted me out!"

"I ordered a full pc off the site. 2 of the parts didn't work on arrival BUT customer service made it super easy to return and replace the parts and now it works perfectly"

"I purchased a bundle order from Newegg that did not go through properly. My initial request for support was both confusing and frustrating as there were two companies involved which led to multiple tickets being opened and conflicting information. Very soon after that a representative from Newegg Support reached out, sorted through the information and issued me a copy of the game. It was actually impressive after talking with multiple people and having multiple order and ticket numbers how quickly they were able to figure everything out, correct the problem, and verify that I was satisfied. They seemed genuinely happy that they were able to help too. It's nice knowing that a company will take care of their customers and make sure everything gets worked out."

"I had ordered the wrong graphics card by mistake, this was all my fault, and since I had not received my other parts for my build, the 30 days had gone over by a few days and by the time I realized I had it was the wrong card! Newegg, and the customer rep (Ulanda I believe) still helped me with a return and I was able to reorder the correct video card. Great customer service!! "