"All my parts came in time with the exception of my cpu cooler which I got ahold of support and they gave me the expedited shipping fee back for absolutely amazing customer service "

"Mary P. was extremely helpful and managed to resolve everything I needed. For more attendants like this."

"Yolanda C provided outstanding service and understood my issue quickly. My issue was promptly resolved and I was given clear instructions about what to do next. Would definitely choose her again in the future. "

"Had an issue with trying to ensure a high dollar package was held by UPS for pickup instead of delivery attempt as we've had some ruffians about stealing in my complex.

Got ahold of customer service and spoke with a wonderful Yolanda C. Yolanda put in the request and I asked if it was possible to ensure that request was expedited due to the delivery day being close by. She went out of her way to reach that department directly while having me on the phone to make sure that the request was completed and that the package was going to be held.

Thank you Yolanda for going above and beyond. Wonderful customer service. I wish you well and many thanks. "

"I bought a few things and ended up needing to return them. I caught COVID though and the return window closed. I am really happy though because the Newegg customer service reps are really great!

They were able to help me get those things returned and I feel as if I have only had a positive experience, start to finish, shopping with them.

For-sure going to remember this next time I need computer stuff! Thanks so much!"

"New Egg went far above and beyond in rectifying the problems I had with my order(s). Some self inflicted (Incompatibility), others (faulty equipment), and they brought everything together perfectly! "

"Great experience and she went above and beyond to help me!"

"Aaron from the Reddit support team went above and beyond to help me! From the beginning, they were extremely friendly and addressed my questions and concerns. They quickly expedited my claim and replaced my lost package without hassle. I will happily continue to support Newegg thanks to Aaron from the Reddit support team!"

"I had several questions about a return, when I tried the chat function I was surprised to have the chat terminated after I asked my question. When I tried to reconnect I was terminated several times. So after a few minutes I tried again. This time I connected with Doreen A. This representative made me feel like my time was worth her effort. And was friendly and informative. She single handedly convinced me to remain a Newegg customer.
"

"I bought parts for the PC I was building and had an issue with a promotional game code that was supposed to come with my GPU. After calling I spoke to Yolanda about my problem and she got it fixed right up for me and I have the game code I was supposed to get. Great service!"

"I had an issue regarding shipping my order. Aaron from the reddit support team was super helpful and super thoughtful! Even though my order had issues, the service from Aaron would make me purchase again! "

"Newegg thus-far exceeds all expectations as an online electronic hardware retailer. After reaching out on an issue related to product pricing a representative named Doreen quickly replied and professionally resolved the problem. I could not be happier with the service I received. Aside from the fantastic customer service, all orders arrive on time and in excellent condition. The deals are unbeatable and service hassle-free. Very impressive value provided to consumers."

"Return policy stated I could return CPU's hassle free but when I tried to return one online it said I couldn't at all. I called in and spoke to Yolanda and she was able to set the return up for me and help me get me the other processor I needed at the deal from the previous day. This is the type of customer service that keeps me spending money with a company. I'm glad Yolanda was able to help."

"Doreen helped me understand the issue and is helping me fix it in upcoming days.
I really appreciate how polite she was and her quick responses!
"

"I have been a customer of newegg for more than 20 years. Newegg has been my "go to" place for all my computer parts.

I placed an order on July 5th, 2023 for some memory sticks, the ad said I would have it in 5-7 days. More than a week later, my purchase still ha not shipped! It seems newegg has started letting 3rd party sellers (scammers) sell on their website. After multiple attempts to get a intelligent answer from the 3rd party seller as to why my order has not shipped yet, I told them to cancel the order and refund my money. I also called newegg customer service and they were of little help. Thier answer - " we will contact the seller and see what the problem is." 5 days later I have still not been contacted by newegg with an answer!

I called my credit card and told them to stop payment on this order. After explaining to them the problem, they agreed and said I would see the money back in my account in 2-3 days.

Stay away from newegg, they are no longer a reliable bussiness! After just checking the Better Business Bureau, I see they have an "F" rating. That's really to bad, I really liked doing business with newegg for 20 plus years!"