"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"Product arrived on as requested and product was working straight out of the box. "
"I bought a pool from Newegg but it was a from a third seller. I wasn't sure about the return policy with buying from a third seller so I went on live chat and asked. The person that helped me on live chat reassured me I would get a full return and free shipping label as long as I don't open the product so I went ahead and bought another pool that was more my speed. However, when I went to get an RMA after the pool arrived, I was told a different story. I ended up talking to 4 people before I managed to get a hold of Max Rivera. Imagine my frustrations when I got to Max. I have to admit I was not the easiest person to deal with at this point as I felt very cheated. However, Max remained calm and not in any point disregard my issues. He told me he understood my frustration but, I had also been told that by the previous 4 people so that meant very little to me. He told me he needed time to talk to his team. I was hesitant as the previous 2 people also told me they would get back to me which they never did so that fueled me on a bit more. He gave me his email to assure me if I need anything, I could send him an email and he'll reply and if I preferred talking over the phone, he would call me. And he did not disappoint. At any time I emailed him, he replied. At the end, I asked if he could call me, he did. I can not thank Max enough as the process started off painful but he ended up getting me the results I was after and not in any point of time he lost his cool with me. He actually understood where I was coming from and he worked to get what he believed was right. Thank you so very much to Max. Even though the issue isn't fully resolved yet as we're still wrapping up the loose ends, he still told me I can reach him at any time. That is a dedicated team member right there. THANK YOU!"
“Greetings,
Wow, I am sorry to hear about the stressful situation you experienced but it is great to see that Max was able to step in and go the extra mile to help out. That is the type of service we ask all our agents to strive to provide. It is truly wonderful to read your review and I will be sure to forward the kind words over to Max and his supervisor. We appreciate you taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
"Keith could not have been anymore helpful. My husband was ordering a computer and parts for the rescue I volunteer with who is a 5013C and tax exempt. Keith made the whole process smooth and was very courteous and professional. He is the epitome of excellent customer service. Thanks Keith."
“Hello there,
It is so wonderful to hear about how helpful Keith was in providing assistance. The high praise you have left for Keith will definitely not go unnoticed as I will be sure to forward this over to his supervisor. This is exactly the type of experience we hope to provide to all our customers. Thank you for taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
"I just received top notch customer service from a Newegg customer service representative named Justin Park! Not only did he resolve an issue I was having with a lost shipment of an adapter cable that only cost $2.99, but he went above and beyond to ensure I received the cable before I needed it in a few days at no cost to me! No only does Newegg has fantastic prices, but also fantastic customer service to match!
Thank you Justin! I greatly appreciate you outstanding customer service."
“Hi there,
It is so wonderful to read about the eggcellent service our representative Justin provided. I'm sorry to hear about the lost shipment but it is great to see that Justin went above and beyond to get you a great resolution. This is the type of service that we always ask our representatives to strive to provide to each of our customers. I will be sure to forward your kind words and positive feedback to Justin and his supervisor. Thank you for taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
"I've been buying product from new egg for almost 20 years. Their price are great, the service is better and on the off chance something goes wrong they always make it right!"
“Hello Kevin,
Wow, it is so wonderful to see the high praise you are giving to Newegg. We are continually working on creating excellent overall experiences for all our customers and it is wonderful to see you find us successful in this regard. We truly appreciate you taking the time to share your experiences and leave this review.
Regards,
James [Newegg Support]”
"I called with a difficult issue and was assisted expertly. It was a pleasure, as always, buying from Newegg. I have been a customer for many years and have never been disappointed. "
“Hello there,
It is so wonderful to read about your experience with our excellent customer service team. We are always working to provide the best overall experience for our customer. I am glad to hear that our team was able to ensure your satisfaction. Thank you for taking the time to leave this review.
Regards,
James [Newegg Support]”
"I needed to return an item, and thought it was going to be a difficult. Not so! Newegg customer service understood my dilemma and processed a merchandise return with a store credit so that I could purchase the correct item. Very pleased! It was my second purchase from Newegg for electronics, and I'll definitely continue to shop them. Great prices. Great service."
“Greetings Alex
It is so wonderful to hear about the positive experience you had with our customer service. We always strive to provide the best experience to all our customers. I'm glad to hear that you will definitely continue shopping at Newegg. Thank you for taking the time to leave your review.
Regards,
James [Newegg Support]”
"Warning! Do not buy open box items on Newegg! Buy used electronics on eBay instead! Customer service can't tell you what is included with whatever you are purchasing! Reputable eBay sellers will tell you every detail about what you are purchasing! I bought an open box MSI Performance Gaming B350M Gaming Pro motherboard off of Newegg, and on top of not including the motherboard IO shield (motherboard backplate), it also did not include the AM4 heatsink retention bracket, which is supposedly nothing more than an accessory according to Newegg's open box policy! According to them it is a nicety that is not required to use the motherboard!"
“Hello there,
I'm so sorry to hear about your dissatisfaction with your purchase of an open box item. It is definitely never our intention to cause any dissatisfaction and we are always willing to look into assisting. I do see that one of our agents has reached out to work on this for you and had requested some more information. If you can kindly reply back to them with the requested information, we will be happy to look into this for you.
Regards,
James [Newegg Support]”
"I always had a positive experience whenever I needed to contact customer service."
“Hello there,
It is so wonderful to hear about the positive experience you had with our customer service. We always strive to provide the best experience to all our customers. Thank you for taking the time to leave your review.
Regards,
James [Newegg Support]”
"Alvin L was very helpful and solved the problem I had, thank you very much"
“Hi there,
It is wonderful to hear that our representative, Alvin was so helpful in providing a resolution to your problem. We always want to work to help our customers as best as possible. I'm glad to see that we were successful in this situation. Thank you for taking the time to leave your review.
Regards,
James [Newegg Support]”
"The customer service provided by Inci was exceptional. She took care of problem and once I explained my situation and she quickly took care of it. Way to go Newegg for having someone like Inci on your team! Look forward to continuing business with you!
Juve Ramirez"
“Hello Juve,
It is so wonderful to hear about the great customer service provided by Inci. We always ask our representatives to provide excellent and efficient assistance to all our customers. It's great to hear that Inci did such a great job, I will be sure to forward your kind words and positive feedback to her supervisor. Thank you for taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
"I always receive great service when I call it, but the service from Cid was exceptional. He went above and beyond to resolve my issue."
“Hello Shikira,
I'm so glad to hear that you always receive great service when calling into Newegg. It's truly wonderful to see that Cid was exceptional and went above and beyond to help with a resolution. This is definitely the type of experience we always want for our customers. I will be sure to pass on your positive feedback to Cid's supervisor. We truly appreciate you taking the time to share your experience and leave this review.
Regards,
James [Newegg Support]”
"I've been shopping on Newegg for over a decade and I've never had any issues with anything I've purchased up until this Oculus Rift S. Tony took care of me and relieved all the stress I had over my defective unit. I certainly will continue to tell friends about Newegg because in my opinion it is the best online retailer for electronics and tech. Thanks guys"
“Hello there,
It's so wonderful to hear that you have chosen to shop with Newegg for so many years, we know you have many choices out there and truly appreciate you sticking with us. Tony provided the type of service that we always strive for our customers and I will definitely be sure to pass on your kind words and positive feedback. Thank you for taking the time to share your experience and leaving this wonderful review.
Regards,
James [Newegg Support]”
"I had two minor issues pop up involving locating where my order confirmation went, as well as just missing a promo by two days. Customer support helped out perfectly in both issues. Good prices, good service.. really can't say anything negative about them."
“Hello there,
I'm so glad to see that you found our service to be very solid. We are always here to help our customers as best as possible. Thank you for taking the time to leave a review.
Regards,
James [Newegg Support]”
"UPS delivered my package to the wrong address and basically said to contact the seller. I used "chat with us" through Newegg's contact us page and had it resolved in 10 minutes. My package will be a few days to be resent but it only took me 10 minutes to get this resolved.
Thanks a lot Brandon and Newegg
"
“Greetings William,
I'm sorry to hear about the blunder with UPS but it is great to see that our chat representative was able to jump in and get this resolved. We always want to help our customers as best as possible, and it's good to hear when we are successful. Thank you for taking the time to leave your review.
Regards,
James [Newegg Support]”
A rep from Newegg.com (USA), jamesCV, has responded:
“Greetings Thomas,
I'm glad to hear that your iPhone arrived on time and was working out of the box. We are always striving for great experiences for all our customers. Thank you for taking the time to leave a review.
Regards,
James [Newegg Support]”