"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"I was erroneously shipped a wrong part for my iPad, and it only took a few minutes for my agent, Drew, to fix my problem and give me a courtesy refund! I've been a happy newegg.com customer for ages, and this is why I still am. Thanks!"
"Experience date: 6/12/2019. I called to ask about a laptop i recently purchased, and the rep was respectful, knowledgeable, and fast! I seldom encounter such pleasantness and competence in one customer service experience. New Egg has done exceptionally well with their team choice here! Thank you!"
“Greetings Jessica,
Wow, it is wonderful to read about your recent experience with our customer service representative. We ask all our representatives to strive to provide an excellent experience to all our customers. Thank you for taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
"I can always shop with confidence at newegg.com knowing that they'll always help me out if I have any product issues at all. Thanks again newegg."
“Hello Jay,
It's wonderful to see that you have found Newegg to be awesome. We are definitely always here to help create the best experience possible. Thank you for taking the time to write in this review!
Regards,
James [Newegg Support]”
"I have been slowly buy part for a future new PC build and they have been helpful with and patient with me despite a few mistakes on my part. They have great selection with everything part and brand that I have been looking for so far and all at a price that is competitive with less electronic focus sites like Amazon. With the added benefit of having that focus on these types of product and the knowledge that comes with working with them that more general purpose sites don't have.
Basically if you want to buy from knowledgeable people but pay prices for akin to box stores instead of often overpriced specialty shops then this is the site to use.
"
“Hello Tim,
It is wonderful to read that you found our service and prices to be good. Our customer service team prides itself on creating an excellent overall experience and we are always happy to help as best as possible. Thank you for providing such a thorough review!
Regards,
James [Newegg Support]”
"Waited almost 6 months before finally deciding to purchase a new GPU. The next morning before the item even shipped I receive an email promotion for the exact same item at a lower price. Talked with Josh L. and he went out of his way to get an approval to honor the promo. Thank you Josh! You are the epitome of customer service."
“Hi Bob,
I'm so glad to hear that your situation was able to be rectified by our representative Josh L. We always ask our team to go above and beyond to assist all our customers. I will be sure to pass on your kind words to Josh and his supervisor. We appreciate you taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
"Newegg is the first place I go when I'm looking for computer parts and electronics. Their prices are generally on par with certain mythical warriors - sometimes a little better, sometimes a little worse. If you sign up for their email deals you'll often find some great prices that way too. Shipping can be a little slower, but their service and support is fantastic and well worth it in the odd cases where there is a problem."
“Hello Hunter,
It is wonderful to hear that you find Newegg to be a fine choice for computer parts and electronics. We pride ourselves in being a great place to shop for all our customers and are always striving to create a great customer service experience. Thank you for taking the time to leave your review.
Regards,
James [Newegg Support]”
"Most stores sell products made by all different companies. But what make one become a good store whereas customers are always come back to shop is the one whom provided excellent service for their customer.
I shop at New Egg for many years and until recently, I am still very impress with their customer service. I was able to get real person on the phone within 2 minutes and whatever the issue was, they always resolve them reasonably.
I will continue to shop there and also continue to refer my friends and family."
“Greetings Bao,
Wow, it is so wonderful to read your high praise of our customer service. We are very happy to see that you are pleased and we will continue to strive to provide the best customer experience possible for all our customers. Thank you for being a long time customer and for taking the time to leave a thorough review.
Regards,
James [Newegg Support]”
"Thanks Karlan.J.Siu for good customer service over the phone and solving me issue is a timely manner.
"
“Hello Michael,
It's great to hear that Karlan provided good customer service and resolved your issue quickly. We always ask our representatives to aim for this type of experience and I will be sure to pass on your kind words to Karlan and his supervisor. Thank you for taking the time to leave a review.
Regards,
James [Newegg Support]”
"great service staff and great prices"
“Hello David,
I am glad to hear that you found our service and prices to be great. We are always working to uphold a great overall experience for all our customers. Thank you for taking the time to leave a review of your recent experience.
Regards,
James [Newegg Support]”
"After getting my expensive item shipped to the wrong half of the country, I was fairly upset, but the customer service team (I was helped by Alvin L. who was wonderful) was responsive and guaranteed a replacement shipment within moments of me making my situation known. This is also the first time New Egg has ever had a misshipment for me after years of ordering products from them, so I wouldn't expect that to be a common occurrence either."
“Greetings Josh,
I'm sorry to hear that your item was shipped to the wrong location, this is never the situation we wish for our customers. I am glad to hear that Alvin was quickly responsive and able to assist you with this issue. Should you ever need any assistance or have any questions, feel free to reach out to our team at wecare@newegg.com. We appreciate you taking the time to leave a review.
Regards,
James [Newegg Support]”
"I have used new egg for computer parts and auto. It's always a joy to order most time parts are high wualityvand durable. Very accommodating website. "
“Hello there,
It is wonderful to hear that you found Newegg to be easy and smooth. We always work to create this type of experience for all our customers. Thank you for taking the time to leave a review.
Regards,
James [Newegg Support]”
"I have some problem with my order but new egg customer service helping very good. "
“Hi there,
I'm sorry to hear about the problem with your order but it is wonderful to see that you found our support to be very good. Our team is always here to try and help our customers as best as possible. Thank you for taking the time to leave a review.
Regards,
James [Newegg Support]”
"Built a new computer with many parts from newegg. Awesome customer service and very competitive prices. "
“Hello Bryce,
It is wonderful to hear about your new computer built from Newegg parts. We are glad you chose to shop with us and had an awesome experience with our customer service. Thank you for taking the time to leave a great review.
Regards,
James [Newegg Support]”
"Dissatisfied with how a Newegg vendor described their product, I sought to return it unused for a full refund. When vendor refused, Gustavo in Newegg customer service resolved my concern and I was able to return the product for a full refund. In this era when one can't always believe what's advertised on the web, I'm very impressed with Newegg's customer service."
“Greetings John,
I'm sorry to hear about your dissatisfaction with your recent purchase but it's great to see that Gustavo was able to step in and assist with a resolution. I'm very glad that you have come to be impressed with our customer service. We truly appreciate you taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
"The customer service rep (Alvin L) went above and beyond to help me with a really late rma. It's why I shop at Newegg."
“Hello Joseph,
I'm sorry to hear that there was a missing part in your recent purchase but it is great that Alvin was able to go above and beyond to help out. This is always the type of service we strive to provide. Thank you for taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
A rep from Newegg.com (USA), jamesCV, has responded:
“Greetings Colin,
I'm sorry to hear that you were shipped the wrong part but it's so great that Drew as able to step in and fix your problem. We truly appreciate you continuing to be a valued Newegg customer and we will keep working on maintaining this level of service in the future. Thank you for taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”