"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"The battery is sold by another company,, so Edmund contacted them for me by email and phone message to cancel my order for me."
"Newwegg.com always has what we need/want and the item information is very helpful. "
“Hello there,
I'm so glad to hear that Newegg has become your go-to electronics store. We know you have many choices and appreciate you choosing Newegg. Thank you for taking the time to leave your review.
Regards,
James [Newegg Support]”
"The rep I worked with above and beyond to take care of my concern! "
“Greetings,
Wow! I'm so glad to hear that our representative went above and beyond to provide assistance. This is the great customer service that we always strive to provide. We truly appreciate you taking the time to leave this review.
Regards,
James [Newegg Support]”
"I would give 10 stars if I could. Fast on service and they would do anything to make you happy with your orders. Thanks again for everything, you guys rock!!!"
“Hi there,
Wow! It is so great to see that you love the amazing customer service you received. We always work to provide the best customer service experience for all our customers, and it is great to see that we are being effective. We truly appreciate you taking the time to leave this review.
Regards,
James [Newegg Support]”
"Have I know your customer support to be that good, I would have use NewEgg a lot more. I will certainly do so now!
Thank you Chelsea for your help!"
“Hello Alex,
It's great to hear that you received such great customer support and that it is leading you to use Newegg a lot more. This is always the type of experience we strive to provide to our customers. Thank you for taking the time to leave this review.
Regards,
James [Newegg Support]”
"Christine had helped me resolve my issue with a third party vendor. Her compensation more than made up for my losses. I called maybe just to vent, and I was definitely going to share my misery with whomever answered my call. It just so happened that Christine was able to de-escalate me in seconds, while making me feel that I was an important customer. I really try to be a loyal customer, but the item I was after was not available from Newegg directly, so I went with a third party vendor. My first mistake was not reaching out to Newegg in order to enquire as to why that particular item was not available. Believe it or not, Newegg representatives are able to help you find exactly what you are looking for, even if you can't find it online immediately. Christine was the pinnacle of professionalism, the friendliest representative I've ever dealt with, and quite knowledgeable in regards to her position. I'm glad that I decided to actually call Newegg today, this was truly a treat to me. Thank you Christine, I will definitely recommend you to my sphere of geeks."
“Greetings Rob,
Wow! It is wonderful to hear about the overall outstanding job that Christine did in assisting you. It definitely sounds like she provided the type of service filled with professionalism and the personalization that we hope all our representatives try to achieve. I will definitely be passing on your kind words and positive feedback to Christine and her supervisor. We truly appreciate you taking the time to share your great experience and for leaving this review.
Regards,
James [Newegg Support]”
"I ordered a desperately needed laptop battery from Newegg via Ebay. When I was advised it was delivered, I hadn’t yet received it. I waited a few days and called Newegg. I was told that a claim would have to be submitted and I would have to wait an unknown period of time for the claim results. I said I couldn’t wait-- I needed it now. I asked to speak to a supervisor. I was transferred to Angelina G, a Customer Service Supervisor. She tackled my problem with gusto. She found a way to get me a replacement and quickly got it ordered. A few days later, the original, missing battery appeared in my mailbox. Unfortunately, it wasn’t the same battery I ordered and didn’t fit my laptop. I advised Angelina and she arranged for its return. A few days later, the new battery, Angelina found, arrived and works well. Angelina spent a lot of time and effort helping me. She was exceptional. What she did for me was much more than I expected. She turned the unsatisfactory review I was going to give Newegg into a positive one. Newegg is fortunate to have her as a supervisor. Thanks Angelina G!"
“Hi there,
Wow! It is wonderful to see your very thorough review of the excellent job that Angelina did in providing support. I'm sorry to hear about the issues you encountered but it is great that Angelina came through and was able to turn around your experience with Newegg. This is definitely always the type of dedication we ask our representatives to strive to continually provide. I will be sure to forward your kind words and positive feedback over to Angelina and our management to ensure she gets the recognition she deserves. We truly appreciate you taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
"Vida L. helped me with my shopping experience at newegg, It one of the best customer service I have ever experienced. Vida L. was there with me throughout the multiple days of processing to ensure complete satisfaction. Thanks for helping."
“Hello there,
It is great to see that Vida helped provide an amazing shopping experience. This is always the type of experience we ask our representatives to aim to provide. I will be sure to pass on your kind words and positive review to Vida and her supervisor. Thank you for taking the time to share your experience and leave this review.
Regards,
James [Newegg Support]”
"I ordered an inexpensive vanity mirror. Unbelievable customer service! I received emails of every step of the progress from ordering, payment received, packaging, shipping and arrival date expected. They were so thorough and the packaging my mirror came in was obviouszly well thought out to prevent breakage.
i was really impressed with this company's dedication to customer satisfaction. i will definitely use again anytime i can!"
“Hi there,
It is so great to hear about your experience with our customer service. We continually strive to provide the best overall experience for all our customers, and it is wonderful that you have found us to be successful in this regard. We truly appreciate you choosing to shop with Newegg, and for taking the time to leave this review.
Regards,
James [Newegg Support]”
"Leandra (sorry if I'm spelling that wrong) in customer service rocks. UPS kept delivering my package while I'm out and eventually returned it. She got it cleared up and guaranteed I do business w/ NewEgg again. Thanks again for the great service!"
“Greetings Jamie,
It's so wonderful to hear about the excellent customer service provided to you by our representative Leandra. I'm so glad that she was able to clear up the issue and assure that you'll continue to do business with Newegg. This is the type of experience we always aim to provide. I will be sure to pass on your kind words and positive feedback to Leandra and her supervisor. Thank you for taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
"I had a big problem with the tv I purchased, And with the help from one of the best customer service people I every worked with the problem was solved. Thanks Rosie V "
“Greetings Sharald,
Wow, it is refreshing to hear about the fact that Rosie provided the best customer service. I'm sorry to hear about the problem you experienced with the tv but it is so great that Rosie was able to step in and help get a resolution. We always aim to help our customers as best as possible and it is wonderful to see Rosie succeed. I will be sure to forward your kind words and positive feedback to Rosie and her supervisor. Thank you for taking the time to share and leave this review.
Regards,
James [Newegg Support]”
"Had an issue with my order getting cancelled. I called Logan at newegg picked up in what felt like less than a minute . He listened to my problem and has started me on track to a solution. Thanks Logan for the great customer support!
"
“Hi there,
I'm sorry to hear that you had an issue with your order getting canceled but it is really great to see that our representative Logan was able to provide excellent customer support. This is the type of service we continually strive to provide to all our customers. We appreciate you sharing your experience and thank you for leaving this review.
Regards,
James [Newegg Support]”
"Christine O. helped me with all of my concerns and was very helpful along the process of setting up my account. I appreciate her high level of customer service as she was friendly and determined to help me throughout the process. I wish every time I called into a call center I could speak too Christine. O. =)"
“Greetings Chris,
Wow, it is so refreshing to read about the awesome work that Christine did while assisting you. This is definitely the type of overall experience we always want our representatives to aim to provide. I will be sure to forward your kind words and positive review to Christine and her supervisor. We truly appreciate you taking the time to share your experience and leave this review.
Regards,
James [Newegg Support]”
"Complicated problem was handled competently by US support. Item delivery was only delayed on or two days. Best possible scenario. Thanks to Newegg support!"
“Hello there,
I'm sorry to hear about the lost item problem you had experienced but it is wonderful to see that our support team was able to assist you with minimal delay. We always strive to help our customers as best as possible. Thank you for taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
"When looking to buy, Newegg is always one of my goto places. They have very competitive pricing and great customer service."
“Hi there,
It's so wonderful to hear that you have been a longtime customer. We truly appreciate you choosing to continue shopping with Newegg and we'll be working to maintain the level of service you have experienced. Thank you for taking the time to share your thoughts on Newegg and for leaving this review.
Regards,
James [Newegg Support]”
A rep from Newegg.com (USA), jamesCV, has responded:
“Hi there,
I'm so glad to hear that you had a 5-Star experience when contacting our customer service. We are always here to work toward providing an excellent overall experience. Thank you for taking the time to leave this review.
Regards,
James [Newegg Support]”