"I've been using Newegg since I was a kid. I recall their customer service only being via e-mail and waited days for someone to help you out. I called about a frustrating issue and I was assisted by Jeremy Y. G. who not only did not want to waste my time any longer but stayed on the phone to ensure I was 100% satisfied. This guy is a legend. I was going to cancel my NewEgg store card (idc about the credit hit) over a miscommunication and ball drop by another rep. Jeremy saved me as a customer and I will continue burning my hard earned cash with this company!

Cheers Jeremy G.!"

"Am a long time customer and have been dealing with this company for Years. Finding great deals as well as Great Customer Service if and when there is a Problem has NOT been a problem... QUICK, PROFESSIONAL and FRIENDLY Customer Service on both ORDERING and RETURNS when required.
This Company has been easy and an no brainer to work with."

"I called and was able to speak with a representative within 5 minutes. Logan helped me to get in contact with a distant product seller and fix my problem. He was extremely professional and determined to try multiple approaches to resolve my issue. "

"Shoutouts to Alvin from Newegg for helping me out. Whole process was easy and quick. "

"I made my first purchase with Newegg today and it won't be my last. The CSR that
assisted me was Staci B. and she could not have been more professional, courteous, or helpful.
Thanks Newegg for having such great people on your team. I will be recommending Newegg to my friends and business associates. "

"Refurbished Lenovo T430 looked to be a good solution to problem encountered earlier this month when my desktop died. 'A' quality rating on the Newegg site provided some initial reassurance, but expectations were exceeded when the laptop arrived. Excellent condition of the unit, care with which it was packaged, and prompt and knowledgeable response from customer service to query about the DVI cable that arrived with the laptop all made for a positive on-line purchasing experience. Hat's off to the Newegg team for maintaining such high standards of performance."

"Return/new order mix up resolved by Juan.
Thanks and looking forward to receiving,
****"

"Awesome Return experience will be a customer for life"

"Very competitive prices and their customer service team was very on point with my return concerns and i was satisfied with my results. Thanks."

"A motherboard that I purchased had a defect I could not pinpoint. CSR Kolton T. assisted me in resolving the issue I was having. Besides being mannerful, technical support was efficient and effective. This experience has reassured my faith in Newegg and I will be making many more purchases in the future, with confidence. Thanks Newegg!"

"I had some questions about a graphics card I had to rma and the customer service representative was very help and was able to help with my shipping time on my new graphics card when they send it being that I built my little brother a gaming computer for his birthday and now having to wait because of the graphics card. He was very understanding and was able to shorten the time we have to wait and make my little brothers day knowing that he won’t have to wait a month before he can even use his new computer. I couldn’t have asked for better help. "

"A couple of days after ordering some RAM I noticed a substantial drop in price the following day. I contacted ****@**** with the order details. I received a prompt reply (minutes later) informing me of a pending credit to the transaction. That afternoon I received confirmation of the credit. Wow! Great response by Newegg. My price issue was resolved before the shipment even arrived! "

"I called regarding an order that was delivered to the wrong state. I have had some bad customer service interactions in the past week. I was not looking forward to having to deal again with 'Customer Service'. Justin got on the line and at once, I felt at ease. He listened, asked questions and solved my problem. It didn't take 5 minutes, or ten minutes but he kept me apprised of each step. He gave a air of confidence that said 'You, my customer, are important and I will do all I can to make this right.' I was put on hold and the soft soothing music was another plus. It centered me and calmed me. When the phone call was done, I felt like TRUE customer service from Justin is a norm for him, when in this world today it is not. Please let Justin know how much he helped this little ole lady from Iowa. He has true God-given talent and uses it. "

"I had a issue regarding my purchase. At first I was furious but everything was my own doing. I then called the customer service and had a fellow named Logan help me out and sorted it all out now I am a happy guy and super thankful for all of Logans help and knowledge and had a great conversation. Thanks again newegg and most of all Logan for the help!"

"Called to see if they could talk to UPS to get it held for me so I could pick it up, put on hold, some 15 minutes later they say UPS will hold for me within 1 hour so I can go pick it up. Super pleased with the customer service, above and beyond what I could've hoped for."