"After an accidental return due to FedEx's mistake, FedEx directed me to speak with Newegg. It's a good thing the people at Newegg cared. Although the wait time on the phone was a little longer than I wanted, I expected it since it is the holidays. Regardless, I spoke with a very nice rep named Eva (props to you Eva), who was very patient and helped me resolve all my return issues. I did want the item, FedEx had returned it for me by accident, but with Eva's help I got my item back. Because of her and the good and understanding service, Newegg will be my go to. It is this free, piece of mind that will keep me coming back."

"I have used Newegg for years and have always had a positive experience. This time, I ordered something on sale but forgot to input my coupon code before completing the order. Whoops! Newegg Customer Service Chat was able to resolve the issue and credit the discount back to me. Thanks again Newegg!"

"Marcel montero was the absolute best customer service person ive ever had. He was nice completly understanding of my situation and down to earth. He got my temporarily canceled order handled without question and was way more helpful than the first person I talked to 6 out of 5 stars for sure!"

"I had an issue completing my order- and I decided to call and was directed to speak to a miss Luz (Palamino).

She was absolutely amazing! She answered all my questions, she was very professional, and she came across as kind- she genuinely seemed to want to help me.
As a small business owner, I can say that it helps very much to have customer service reps who seem to care. She was absolutely fabulous. So often in the costumer service world, demeanors come across as disinterested or frustrated. Not Luz- she helped me (and I know for sure I myself can be difficult to work with) with both patience and grace. Hope she gets a nice Christmas bonus!
Cheers- John B"

"Newegg gets 5 starts no less. I cannot recommend this online seller enough.
For this holiday season, I ordered computer parts for a new build. I was worried about buying the parts too soon so not to have to take a chance on delivery. Newegg puts out a holiday policy giving us shoppers 60 days to return items. Who does that? only Newegg.
Today 12/20/2018 I was having 2nd thoughts about a PSU after reading some reviews on it. I decided I'm not going to take a chance with that particular Power Supply. I called Newegg Customer Service, Darryl answers and was very pleasant. Explained to him my dilemma and that it's a build for christmas. He issued me an RMA with return label for the unopened PSU, I told him which new PSU I wanted the Seasonic 850W. He placed the order for me and rush shipping. I cannot believe an hour later I receive shipping confirmation that it was shipped and should receive before the weekend. This 12/20/2018 mind you, one business day left before the weekend and 2 business days before Christmas. Who does that? Newegg!!! I never shop anywhere else for computer parts.

P.S. He also waved the shipping cost. Who does that? Newegg!!!"

"Darrel.F.Hernandez helped me a great deal with my order. He was very nice and patient with me. Thanks Darrel!"

"I was sent a wrong product by the 3rd party vendor Unbeatable Sales and I was having no response by the vendor when I tried to contact them for RMA. After a few days I contacted New Egg customer service and they help resolve the issue by issuing RMA and return shipping labels but as luck would have it the labels were incorrect! It was shipping back tome. So I called the CS again and Darrel helped resolve the issue and emailed me the corrected shipping labels while staying on phone till I received the email. Thank you CS team!"

"Initially had an issue with order being split and bitcoin payments. However, with the assistance of Mrs. Ilene, one of the newegg support staff my issue was resolved in a professional and courteous manner. 5 stars for newegg and 6 stars for Mrs. Ilene. Kudos."

"Review: ordered product on 10th with 5-7 day shipping. When tracking said nothing had moved by the 17th, I called new egg. I was repeatedly assured my package was in transit and fedEX would update soon and I would have my laptop absolutely, no worries, by the 20th (more than 5-7 days but okay, just losing freelance income and business as I wait). It's the 19th with no movement. A call to fedEX led to the revelation that I was right on Monday, and fedEX NEVER received a package to ship to me! Called New Egg AGAIN, they will "figure it out" tonight. Expedited shipping after being ignored, after being ignored, after several phone calls and time I should not have had to waste on this, is not satisfactory customer service. Your company not only screwed up, it refused to work with me to fix it within a timeframe that would not have caused damages, and now it's trying, failing to cover its mistake after severe inconvenience. "

"I've been shopping at Newegg for many years. The shipping is fast and the products are delivered exactly as expected. Because I haven't had any problems over the years, I've never interacted with their customer service until recently. I received a motherboard which I was fairly certain was not working (swapped out CPU, memory, etc.. into another computer to make sure those components were working).

I called customer service expecting to talk to someone without much details about the problem or without much authority to do anything. To my surprise, the customer service representative was extremely helpful, kind, and even talked to his manager for me. He even offered the opportunity to talk personally with his manager. It was a great experience. The shipping back to Newegg was pretty slow from the east coast, but their shipment back to me was very fast. The new board arrived quickly and it worked beautifully.

I highly recommend Newegg, even if you have to pay a little bit more, because you receive unparalleled customer service."

"Newegg truly is the just the bets site hwen it comes to building a PC. They have everything for very good prices, they have great Mobo+CPU deals, and their call center has some top tier help. "

"Desirey.A.Macias was exceptional. I've never had such a great customer experience given that I was very upset with how BitFenix cancelled my order. My hope was that Newegg would stand up for their customers and Desirey certainly did. Newegg has a gem of a representative and I believe she deserves all the accolades and recognition. Thank you again for your help Desirey, I hope you get better and get a bonus or raise from your superiors. "

"Rosie.R.Velasquez was very helpful. She took the time to completely help me with my issue. Thank you Rosie. Excellent and caring customer service.

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"My cooler is lost but the rep helped me file a claim and reorder. He comped the rush shipping and hopefully I won’t have to pay twice for one cooker. "

"We always have great experience with Newegg and when it comes to computer parts they are the ones we call and place orders with because they know what they are doing and always make it easy on us when it comes to buying new parts/upgrades! "