"Vida L was a wonderful rep to work with. She was great to work with and really helped me out. Newegg as a whole has been top notch with all of our computer and parts needs! "

"I worked on getting an RMA for two days and was having quite a bit of trouble. Finally, today, I was put in touch with Vida L. And she was most helpful. She took the time to get the right information and sent me the correct RMA and return label. I was ready to give Newegg a bad review but she changed my opinion. She was fast and knowledgeable. Thank you Vida for all your help and keep up the great work."

"This is my second time requesting a return because the product is in a shady condition with dings, scratches, and stains. I'm tired of having to waste my personal time waiting for representatives on the phone and having to go thru the returning process. The product was labelled as open box item but it looks used and in sub-par condition. Very disappointed."

"Alvin L. was very kind to me. Thank you."

"I sent a Newegg gift certificate to my son. At least I thought I did. Turns out he didn't have access to that email anymore. I contacted Newegg customer service hoping they could help me, but thinking they might not be able to. To my surprise and delight, the gentleman I spoke with was very understanding and was able to cancel that gift certificate and issue another one to the correct address all in about 15 minutes. I was so grateful and my son was happy too. He was able to find a perfect gaming mouse at a great price. Thank you, Newegg."

"Product shipped promptly according to Tracking details, but experienced a lost shipment. Their customer service representative, Apple H., resolved it quickly and handled a claim promptly and courteously."

"Daniel H. was wonderful. He walked me through the steps I needed to take in order to make a return. He was very friendly, knowledgable about protocol, and happy to help me! He is a great example of how every customer service employee should be. : )"

"I was helped by an employee named Ashley, she was incredible! Was very punctual and knowledgeable. Ashley was able to refund my Core i5 so I could purchase a core i7. I very much appreciate her help and give her the best of wishes. She saved me a massive headache trying to resell potentially, (which for those of you who don't know, reselling a processor locally is very tricky and often costly.) I have had an incredible experience so far. Newegg will be my primary source for tech from now on!"

"Customer service is not helpful and does not follow up regarding order issues. It is also pointless to pay for faster shipping if Newegg takes longer to process an order than it takes for that order to be shipped by UPS across the country. On their website they say 1-2 business days to process an order, but my order is still outstanding after 5 days. "

"I have purchased several times from Newegg in the past and have always been pleased with the quick delivery, carefully packaged products, and competitive prices.

Why I am writing this review is because of my most recent experience with their customer service department. I had having difficulty processing a return online so I called into customer service. In a matter of minutes my return was processed and a packing slip emailed to me soon after.

Knowing that they support their product, and make returns so easy, I plan to shop at Newegg more often. "

"I recently bought a cable that ended up not working. I never get any fuss from their customer service and they handle everything within minutes. I won't by computer parts from anyone else. They are Eggcellent to work with !!"

"New egg was able to process my return in no time. I'm satisfied with their service."

"It was wonderful. The lady who helped me was great. "

"Excellent costumer service when things go wrong, they work it out for you."

"Had to do some returns over the phone and David.D.Ho was my representative. He was very efficient and helped me out with no problems, great guy, great service."