"A big thank you to Apple. H. for providing helpful assistance with my product return!"

"Excellent customer service from Rep. Veronica S. and in my conversation with her, I was impressed with some of Neweggs policies regarding the way they treat their Reps.

I purchased a Corsair chassis for a custom build as a Gift, it arrived damaged. The damage was small, mechanically insignificant, and only cosmetically annoying. But as it's for a gift, I couldn't accept the product. I had a time constraint so I couldn't wait for a replacement either, so I required a refund.

I spoke to Veronica S. she handled the entire process over the phone immediately. Veronica helped fill the pauses in the return with appropriate banter, as well as tactfully herding me back on track when needful. My positive customer service experience was almost entirely due to her excellence.

I have significant experience with Veronica's job, having performed telephone support for several years. She exhibited good control of the calls pacing and direction while conveying to me the needed information. Further, when I expressed concern for the calls duration (Call metrics where a huge deal for most of my previous employers), I learned that Newegg is very forgiving of the Reps for things like call duration, instead emphasizing the need for a good customer service experience. For this I applaud Newegg. The moderate wait time to speak to a Rep. is worth the fact that I will not need to call again.

Thank you, Veronica. "

"I pre-ordered a game, Super Smash Bros Ultimate, for my boyfriend for his birthday but the payment was held. The customer service representative was very helpful and was able to quickly resolve the issue. She even upgraded the shipping too in order to help get the gift to him sooner. Never had any issues with Newegg and will continue to use them for the foreseeable future."

"I forgot to apply a promo code to my order, and the customer service rep was prompt in initiating the refund process. It was a small gesture, but significant in my view nonetheless. "

"The rep was polite and was able to handle my return, the market place seller shipped the wrong item. The process take up top 48 hour and I hope they are as smooth as NewEgg on this service request. "

"Initially had some trouble with the laptop I had purchased but once I called and talked to customer service they were extremely helpful in getting things working!"

"Marcel, a member of the customer service team, was immensely helpful in fixing an ongoing issue.

Previously, I encountered a problem with an order I placed on Black Friday. Newegg stocked out, my order was cancelled, I was referred to a third-party seller, and I was bounced around trying to find a solution for a couple weeks.

However, today I spoke to Marcel and he helped work towards fixing the problem. He was efficient and courteous, and he developed an actionable plan to resolve the situation in as positive a manner as possible. Thanks again for your help!"

"Darrel H. Quickly got my return straightened out in a Professional and friendly manner. I have been shopping with Newegg since about 1999 and they have always had great prices and great service.
Thanks!"

"Newegg is the best store I have ever ordered computer products from. Azlynn
Indicated that she wanted to help. The best customer service I have seen.
I have never had a defective item in 10 years that I have bought from Newegg.
I would recommend Newegg to anyone.
Ed C"

"The representative, Matthew was extremely helpful! He made my return super easy and was very friendly from the getgo! Someone get that guy a promotion! "

"Incredibly friendly and helpful customer service team, along with very low prices. The website has a nice layout as well, though it is a tad buggy.

However... if you try and place an order a couple of times and due to incorrect information (accidental), you're unable to process it, you are screwed when it comes to trying to place it that 3rd time when everything is straightened out. They will block your account instead of contacting you to determine if you placed those orders or not!! I have never in my life had such a terrible experience with trying to order something. I just got off of my 10th phone call to either Newegg or Synchrony bank. This is absolutely ridiculous.

ALSO. FOR THE LOVE OF ALL THAT IS HOLY. ALLOW PEOPLE TO DO MULTIPLE PAYMENT METHODS ON YOUR WEBSITE! SOME OF US DON'T HAVE ALL OF OUR FUNDS IN ONE PLACE!!"

"The representative was friendly and eager to help me solve my problem with the item I purchased. They processed my new order and I was finished in no time. I have been doing business with them for over 20 years and always gotten excellent service if there was a problem with an item. "

"I had a question about memory for a computer motherboard not being compatible and the return of the memory for a refund. The customer service rep, Rosie, was very helpful in explaining the Newegg return policy and it seemed reasonable. She then suggested that if the memory manufacturer web site claims compatibility with the motherboard and it end up not being compatible then it is returnable without a restocking fee. This was excellent news. Rosie was super helpful and even spent the time to document in the account file the conversation so that anyone else that needs to see the history of the purchase would have all the information needed to process the RMA."

"newegg puts restrictions on your purchases. that means if you are not home to receive your really expensive tech. and because is so expensive you dont want to leave it alone in the front porch you cannot even go and pick it up at a pickup facility because newegg DOES NOT allow that. ive been on hold with their customer service for 4 hours now and their chat system crashes ever 5 minutes.

you want a good experience buying tech? do amazon, dont even think about using new egg. "

"I purchases a graphic card two weeks ago and found they started giving a promotion for the card from yesterday. I asked if they can do a price adjustment and they answered they can’t because the promotion started from yesterday. I asked if I can return the card and they answered the card was not returnable. If I purchased the card from different sellers, they would do a price adjustment or give a refund. This experience makes me hesitating doing business with Newegg."