"Have to call out Vida L. for their outstanding customer service. Their knowledge was very thorough, and actually answered my questions BEFORE I even asked them! Couldn't ask for a better experience. Thank you again, Vida!"

"I'm only giving it four stars cause custermer service was really hard to get ahold of. Granted it be because of the time of year that it is. But with that being said they just need to work on letting peaple get ahold of them.
So after 3 days of trying to get ahold of them about a simple tracking number I finally got a call back the customer service rep was very respectable and helped me threw to see were my package was and was able to give me full details and was not rude so all in good customer service poor call center."

"I recently ordered the wrong motherboard from Newegg by mistake. When I went to return it I realized I couldn't initiate the process for a return on that particular order through the website. Upon further investigation I discovered that the particular motherboard in question was unable to be returned for some reason. I contacted customer support and got in touch with Alvin Z Lin who had my issue sorted out in a matter of minutes. He issued the return and emailed a return label to me. The process could not have been easier. I really appreciate the quality and dedication of the customer support at Newegg."

"We bought all our office computer equipment from them for years. The latest was a complete fiasco. Said it would be delivered Wednesday as recently as Tuesday. Now no status. Requested a text. Got no response. Spent an hour on hold yesterday. Said call back today. Called early this morning. Said wait time would be 15 minutes. It was well over one hour. Then she said she'd have to contact Dell and put me on hold. STAY AWAY FROM NEW EGG!"

"I have been a customer for years. I continue to make the majority of computer purchases through Newegg as it's by far the best go-to vendor. They have the best customer service, pricing and makes the customer feel important.

Thank you Newegg! "

"I recently ordered an MSI RTX 2080 Seahawk. My customer service advisor for the RMA was Marcel.E.Montero. Excellent understanding of the situation and clearly was sourced within the state the company resides in. He handled every sort of my requests professionally. Far better than the original manufacture of the product did. Forsure will continue ordering from Newegg. "

"Renee Rodriguez helped me with an issue with my order. it was resolved to my satisfaction. Renee was very pleasing talk with. The order was shipped for arrival and I received within 4 day. I had the misunderstanding on the order and even though it was my misunderstanding. Newegg and Renee made my day.

You can not go wrong shopping with Newegg!!
"

"solve my problem perfectly!"

"I called Newegg to get help with a Fagor Halogen oven that was sparking and smoking. If I didn't come in to the kitchen in time, it could have burned down my house! Newegg referred me back to Fagor. I have spent almost a month trying to get customer support for this fire hazard product, and can not get a response!!!"

"I recevied outstanding customer service from representative Memo G. Nunez. He handled my case with care and intregrity. His professionalism alone is the reason why Newegg has not lost me as a customer. "

"I contacted customer support about a motherboard that I had to RMA. Their rep Drew was extremely helpful and so freakin' professional. He was very knowledgeable and was able to handle all of my issues in a quick and timely manner. I've been a customer for 12 years and look forward to many more years of being a Newegg customer"

"As we all know Black Friday / Cyber Monday can be a nightmare for retail. I called Newegg Support due to their being no shipping status updates.

Customer Service agent 'Raz' provided excellent and professional customer service and assured me that my issue would be resolved asap.

Unlike most agents he took the time to personally investigate the issue to the core in order to figure out the best possible resolution.

Give this man a raise! World needs more customer service reps like him!"

"After a very tenuous week of trying to reach out to New egg through email, text, and phone... we were finally able to get a hold of Vin. He was very delightful and changed my very frustrating experience around. Thanks for the terrific resolution."

"I just had an issue with a shipment being lost en route via FedEx. After speaking with FedEx, I contact Vicki with Newegg. While my issue is still awaiting resolution, Vicki provided one of the most professional customer service experiences I've ever had. She understood the situation immediately, was extremely considerate of my priorities, and was clear about what my options were. I think everyone has had an experience where a service associate was so apathetic about a customer's needs that it's baffling (and frustrating). Well, this was the opposite of that. "

"I don't know about how good is neweggs' whole customer service since I had to wait 1 and half hours to be connected to one of the representatives. I was frustrated for waiting that long but Renee, who helped me after the long wait, relived my whole frustration. She was very friendly and very knowledgeable with resolving the problem with my purchased item. Great customer service! Just hope that customer service chat and over the phone connection can be improved"