"After waiting over 40min on hold Elise was amazing, she helped me to understand my problem and we got it sorted out."

"I have been a long time customer have always gone to Newegg first when any components were needed, knowing I could always rely on them. Recently I had a difficult time with a seller in their marketplace. Leave it to a very incredible and determined CS Rep-Renee Rodriguez (****@****) to salvage this frustrating experience. She worked diligently going over and beyond to deal with this "not so nice" marketplace vendor. All while keeping me in the loop with email communication follow-ups. Renee represents Newegg extremely well, she is friendly, concerned and respects Newegg customers, exactly what customer service is all about. Thank you Renee and Newegg!"

"I had the most satisfying experience with Newegg Customer service. There were really kind, professional and patient. It took a while waiting on the line, but definitely worth it. "

"Excellent customer service. When my 50" TV arrived with a broken panel, Newegg replaced it. Sending a new one immediately. "

"Ordered computer parts on Nov. 7, marked delivered Nov. 13, no truck ever passed by my house. Let Newegg know on Nov 16, filed a lost package claim, email received said it would take up to 10 business days for a response. It's been 11 business days and every time I call Newegg, after having to wait 2 hours on hold, none of the reps have any updates for me. I'm just trying to get a refund at this point. They keep telling me they're waiting on the trace from the carrier, but according to the carrier a traceback takes Up to 3 business days. Never ordering from Newegg ever again. "

"Newegg is a site who is bent to scam the customer out of promotions they run with so many " oh but this" that it's disgusting.

On there website they ran a promotion buy this product get a free game (Monster Hunter) and Asus is running a promotion buy the same product from Newegg and get a free game ( Black ops).

I bought the game from their official eBay account which is a Newegg Store, and I asked where's my codes. They pretty much said Im not getting anything because I bought it from eBay.

But it's your store, your account, your products, they still said no. I said okay that's fine but what about my Black Ops 4 game? It's not your promotion it's Asus, and I contacted Asus and they said you should give me the game because they gave you hundreds of codes to give to your customers who buy this item.

They still refused. I'm now in a battle with Newegg, with Asus on my side asking why they refuse to give me the code when Asus is the ones who gave them the code and said ebay, online, doesn't matter if Newegg sells it they need to give you the code we provided for them.

Disgusting, customer service I have to wait 1 hour wait time to talk to Anyone from Newegg customer Service, and if the people who are running the promotion are telling you your wrong and your ignoring them that's a huge red flag.

Newegg has good prices but dealing with their customer service and backpedaling on promotions is disgusting. You would think after allowing a person to skim all credit cards used on their site for a whole month and after being busted for selling STOLEN Microsoft 10 Keys, they would be trying to make it right with their customers NOPE.

After this experience Newegg is no longer a store I will be buying from. And I hope if you care about integrity and customer service being important you do the same. "

"I recently had a shipping issue with one of my orders. I called customer service and Dee was EXTREMELY helpful and patient with me. She sorted out my issue quickly and even went the extra mile to contact the shipping company directly! She saved me a lot of time and headache. Thank you Dee and Thank you New Egg for providing excellent customer service during what I can only assume was the busiest time of the year for you guys!"

"I am giving a 4 star rating based ONLY on the excellent customer service we received from Frankie Rivas in regards to a return of a product. Her help and attention to our situation was so very much appreciated. She went above and beyond and made a bad situation much better. Honestly we will probably never order from Newegg again because we were so disappointed in what we received, but her great custsomer service went a long way in making up for a poor buying experience. Thanks again Frankie! Keep up the good work!!"

"Memo helped me out a lot with placing my order and getting it refunded i appreciate his help , very genuine and know how to deal with customers to make them happy"

"Needed to return a graphics card. Apple H. was very courteous and helpful."

"Never in a million year would I have thought I could say a bad word about Newegg. I have been a customer since 2001 and recently bought a RAM stick which was DOA. I contacted them through the a contact link and typed in that the RAM was defective. I did not hear from them for 2 days so I called. The hold time was 144 minutes, (2 hrs and 22 minutes) and after 2 hours and 43 minutes on hold I hung up. https://bit.ly/2FSk0mm

So I contacted them via Chat on their website. I was #890 in line!! Yes eight hundred and ninety. I fell asleep while waiting. https://bit.ly/2PbC2Q1

Finally the next day after a "paltry" 45 minute hold I got a hold of an agent who was a god send. Keith is the only good thing about Newegg as of 12/3/18. He gave me an RMA and was able to arrange a pickup at my house. This was my brief moment of hope.

I called Newegg 3 days later to find out if the package was in transit and if they had a tracking number for me. Wait time on hold was 22 minutes. Well that turned into 55 minutes of listening to the same song on repeat, no one answered, and someone on their end hung up w/o even answering.

I did email them to get tracking info on the return. I explained that I left it on my porch and had no way of knowing if it was actually picked up and was on its way. They replied that "If it was sent then it's on the way." That didn't help me at all so I have emailed them back, begging for a tracking number a couple hrs ago and am waiting their reply.

In the meantime I called to another 20 minute wait, but they gave me the option of a call back. OK cool!! Someone is going to call me!! That was an hour ago and I am still sitting here by my phone.

Overall horrible experience from a once top notch company. I feel I have lost a good friend. Newegg 2018 = junk."

"Support monitored the situation and even called me back.i am grateful!"

"Had an issue with a 3rd party seller. They shipped item to wrong state. Called and spoke to memo in customer service and he was a huge help. He resolved my issue within minutes and helped me get a new item. "

"I recently bought a monitor from Newegg during holiday season. Unfortunately, the product had some flaws and wasn't perfect so I needed to return. Then contacted support for help since it is a big box. Initially, it took a little time for them to respond since the black friday was just over. But after receiving first response from Rosie, she immediately resolved my issue and sent me details for shipping. I really like Newegg overall, fair prices, good support. During shopping also you can easily filter/sort and detail the criteria you really looking for, unlike other retailers."

"I have return package to Newegg lose problem, Vida as Newegg customer service take time to help me via Chat, I will wait and hopely get good news soon."