"Patrick was 100% helpful. He helped out when I needed a fan and didn't hold anything back to help me. Newegg is the best for pc parts and I highly recommend them to anyone!"
"Quickly saw I'd placed duplicate orders, called support and they sorted me out in 2 min. Great assistance."
"They solved my problem in no time and honored their Price Match Guarantee. A+ Service!"
"I bought a 1080 ti evga hybrid. About 9 days later they had a Promo for Destiny 2 for free, for the same price. I tried reaching out to EVGA with no luck. Tried nvidia twice ZERO LUCK AND CUSTOMER SERVICE. I also tried new-egg no luck first time, second time was a little better still ok. Finally i spoke with RJ.A.Rosales he literally said no problem saw the problem and just dealt with it . What a relief i didn't want to return it just to buy it again... Thanks alot."
"Had an issue with an item so I called to speak to a rep. She was polite and handled my issue quickly. A+ service."
"I accidentally ordered the wrong ram for my mb... DDR4 instead of DDR3...
The call center agent I spoke with was super friendly and relatable. He had a full understanding of my situation, and pulled through to help me save with NO restocking fees, and a recommendation on the correct ram to order, and WHY.
Given his friendliness and knowledge of computer components, he also went out of his way to recommend what I would benefit most from, given my current setup. Now I feel assured I am on the right track to a strong and long-lasting setup."
"Bought a computer case at the regular price. One day after my purchase, Newegg had sale on it. I opened the chat and Lynette offered me a gift card to compensate the price difference. Thank you Newegg tout take care of your customers like this. I'l now buy all my computer parts at Newegg."
"Went through a complicated shipping and return but the guys at Newegg always made sure that there was a way to solve any issue encountered. They are not going to cite a rule or a policy that answers your issue and leave you for dead. If you call, there are here with you and working through the problem until you want them to stop helping you. It is that great."
"Called in to price match and ask a couple questions. Victoria was polite, professional and courteous. I bought the cpu immediately because of her service."
"I had an issue with a return / replacement and Christy Y was great and resolved everything quickly. Thanks"
"He took so many time to try understand me because my english is very bad !!!! I had an issue with my shipping , tv out of order (broke)"
"I bought my mobo from the newegg site on ebay and a week later I received my item with a 10$ voucher for my next purchase but thats whats so good about their policies. A week after that the price for my mobo went down about 37$ from 170 to 133 on the original newegg canada site( not the ebay site). I called newegg to see if i can get my price adjusted and while I was on the phone with the rep I was astonished.
As I was searching for my ebay order id the rep said he found my order. I only gave my phone number to the representative and didnt even mention what my Item to be price matched was. After 5mins on hold he said he can give me the price match and saved me a whole 55$.
10/10 would shop Newegg again"
"I asked them a price compensation because I bought the product before the day of the sale and they accepted to give me back the money! Thanks to them !"
"super helpful reps. Willing to do all they can to help! great service! "
"I had a product that I received defective. NewEgg agreed to send me a replacement even though their replacement time period had expired. The replacement was also defective, however, the agent I spoke to the second time (Mandy M.) understood my issue immediately and resolved it by issuing a complete refund with no undue delay. An absolutely excellent customer service experience to finish up an unfortunate product disappointment!"
"Great customer service rep, immediately took actions to help me regarding my issue, solved and and was very understanding the entire time. If more businesses had employees like him they would all do so much better. and then when I was answering the questionnaire on the phone, I accidentally hit a number before I heard the question. If it was a bad answer I didnt mean it man! If it was me liking the service then perfect! haha I hope you see this someday. "