"Rosie is one of the best customer service reps. I've ever dealt with and I am a professional buyer. "

"Christine O. from Customer Service was very helpful and friendly! :)

Great experience!"

"A+ seller and customer service! The best! "

"Laura was very helpful with my issue. I was trying to place an order online (complete a purchase.) And for some reason, I kept getting a server error. Everything was resolved in under 10 minutes, the order was placed and confirmation email received. Now I wait for my delivery to arrive. I've been a new egg shopper and customer for years now. I highly recommend new egg to anyone looking to build their own system with some of the best prices around."

"Eva helped me and took less than 5 minutes! A customer service that will make any other store jealous. This company keeps surprising me and always offering excellent products at reasonable prices!"

"I ordered a package from Newegg, But it got lost in the mail so I contacted support and they helped me try to find the package, I'm now waiting for a update."

"Fast response with Live Chat to cancel an order made 30 minutes ago. The lady arrange my problem in a second. Well done Nik !"

"I placed an order on April 2nd. First they split the order into 3 separate shipments, 1 of which arrived over a week after the others. When I opened that final box, none of the parts I was expecting were inside, instead it was a bunch of unrelated items.
After a call to customer service, I was told that they would have to open a claim to have them fix their mistake.
Well, it's now been 2 weeks and I still haven't heard back on their decision to fix the mistake yet.

Will never deal with this company again."

"Edit: from one star to 3
read below for original story

After reading my story, James from Newegg contacted me and cared for my input. We found an agreable solution. I am back on board with Newegg but I will be very careful about the marketplace as it adds another seller, usually chinese . In my case not the best.


Original story:
I Have been a longtime customer but Marketplace ruined it for me this time have been ordering from newegg for 17 years. In the US then Canada. My loyalty will end here for a small problem that shows the greedy nature of the beast.

I bought a CADEN L5 camera backpack on Newegg marketplace from: YLK Tech LTD
They sent me a similar but different brand backpack with very chinese markings on it.
Specs are not as advertised either.
When messaged they told me "it is the new model"... come on be honest!
I hate it when greed destroys honesty.
I filed a claim at newegg
They said it is "resolved" because I can return it.... No care given
Returning it to china is a hassle. The box came in destroyed, time is of the essence and it is getting wasted.
An honest explanation would have gone a long way along with some compensation but apparently I am not important enough.
I guess I am just a drop in the ocean but I will not help Newegg anymore

"

"i bought a gigabyte vega 56 from newegg for $314.99!
and i'm a very happy camper!!!

i always use newegg!
because i always get the best deals from newegg!
plus free delivery some times! which i really like!
bought item via ebay from newegg!
btw: thanks newegg! another happy camper!"

"I was dreading making my service call because it was a convoluted story I had to tell. Instead, I connected with Tammy and she listened to my babble, looked up the order history, understood it immediately, knew exactly what to do and made my day as well. There aren't enough stars to give her here, I'd send her flowers but I think a nice fat raise would be more appropriate.

Thank you Newegg and thank you Tammy,

Randall"

"I had forgotten to add my gift card to my order and planned to cancel it to place a new one. Instead I was helped with processing my gift card into my order and my shipment won’t be delayed!"

"I had placed an order for an item of relatively small value, some few days had gone by with no additional tracking information being produced and I assumed it would have been lost in transit as the item had not left China after being processed and paid for. Upon contacting the Newegg Customer service team, I was thrilled to see that my inquiry was handled both professionally and quickly, Samantha helped me place a claim on the order and process to rectifying my problem has been initiated. What a great team of CSR's I am very happy to keep shopping with New Egg and will be recommending them to my friends."

"Pravi.P.Krishnam Muralidharan answered my call and I was surprised by the patience that this representative had with my complicated order. Thank you very much.!"

"Order a Desktop and it arrived fast and on time. Also no issue when product had an extra promotion code after my purchase. Got a store credit quick Thank You"