"Placed an order in November, never received it, called 2 times and had a chat with CS reps but still no order, no money after 3 months! Very disappointing."

"I've had a few issues with some of my orders. Janice was kind enough to take on the role of other customer care reps and resolved the issue at hand, even though I was passed down to her. Janice was understanding and listen to my issues with great detail and made the situation right! "

"Excellent service! Were quick to correct the mistakes refund me and give me the promotion price 2 days after it was over. Thank you Newegg"

"Gustavo.E.Garcia was extremely helpful- he took time to listen to my issue & was very emphatic. He took time to do his research and to look for options to help me out with my issue. At the end, everything was resolved in due time. I am a happy Newegg customer now ! Thanks Gus. "

" I had a problem with my new computer tower case (HUGE Corsair model Obsidian 750D) when i built my new PC and most of the components were bought at Newegg. I went to thier webpage on the live Chat and Justin answered my questions proply and even took time to call me by phone directly to make sure he well undertood the situation and to send me as fast as possible a RMA tower case so i can replace all the broken parts i needed from it, wich was extremely uselful and no questions asked, just a excellent service ;-)

I was going to send back the other casing this morning when i saw that i didn't had the UPS shipping label to send it back.. you know, a HUGE casing of 25LB is quite expensive to ship... i went again to the webpage and the Help chatting area, and within a minute, Alvin L., another tech support checked my RMA file and sent me right away a shipping label so i can send back my computer casing as fast as possible... wow.. that's what i call a tech support service to customers... nothing to worry about, caring peoples at help desk and a compagny that is aimed to Customer service and satisfaction... be sure i will recommend all my friend to buy thier computer parts from themm.. and the price is good also! ;-) but most important: the trust into tech support service toward the custumer is a BIG value... AAA+++ for my eggsperience so far!

"

"Je suis un client de Newegg depuis déjà plusieurs années probablement plus de 10 ans. J’ai toujours eu des livraisons rapides.

Dernièrement je voulais chanceler une de mes commandes et j’ai contacté Newegg par téléphone pour le faire. À ma grande surprise j’ai été répondu rapidement. La personne dont j’ai malheureusement oublié le nom a été cordial lors de l’appel et a répondu à toutes mes questions.

On voit que Newegg essaie de faire tout ce qu’ils peuvent pour satisfaire leurs clients mais plus encore, ils ont le désires de s’améliorer.
"

"My first time using Newegg to purchase my first gaming PC could now have been easier. Super fast shipping and everything arrived in pristine condition. Will definitely be using Newegg for future purchases. "

"They need to work on a consistent experience, but when you get a good agent, it is top quality. With this case, exchanging a very expensive video card due to defect, the agent was very helpful.

Follow-up:

Manager Nicole and agent Renee are rockstars. They are the type of customer service that buyers are looking for in a trustworthy company. Just be careful because you never know if you'll get a good one, but if you ask for Nicole, you're sure to get quality service."

"Tammy was understanding and canceled my order promptly after making I no longer wanted the product.

Asus monitor at 144mhz but 1080p only. I want the 1440p at 144 or more.

Pleasant conversation."

"Answered all my questions regarding my order."

"I had a great support with Elena S. Nice service!"

"I ordered a phone with an extra handset through Newegg/BidDeal. I was informed by Newegg that the base phone was out of stock and only the extension handset would be shipped which is useless and would need to be returned. Newegg was starting a refund claim for me. After waiting two weeks from the supposed shipping date, the tracking number I was given by Canada Post showed the item still in transit. After a customer service call to Newegg, BidDeal informs me that the item was actually shipped 8 days later with another tracking number. To my surprise when the parcel finally did arrive it was both the phone and the extra handset. If I had been informed that the whole set would just be delayed I would gladly have waited. Instead I purchased another system from a different company. Now I have to return the phone set that I actually wanted.
"

"I bought a laptop from Newegg and it was defective upon arrival. I contacted them and they told me to send it back. Upon receiving my product they told me that was a manufacture defect and refuse to process my refund and just ship the deffective laptop back to me. I have done a lot of online shopping and never experienced a seller that is so irresponsible to the product they sell!! They should just process my refund and return the defective product to manufacturer themselves. Will never shop with them again and never recommend anyone to shop with them."

"JR. Navarro helped me out tremendously for a small mistake I made in ordering online. Great customer service! Will be buying again from Newegg and will recommend Newegg."

"Honestly one of the best electronic website I have used. In addition, the customer service is outstanding. Recommended 100%."