"The agent was respectful, caring, precise and careful in his work."

"Ordered >$800 worth of PC parts but Canada Post lost the package. Took Newegg less than 1 week to investigate and provide refund. Elena S. was especially helpful. Thanks!"

"I ordered a wrong product since it wouldn't fit into my computer. I called the next day and it was already shipped out. New Egg was kind enough to pay the return shipping and have it refunded without any trouble whatsoever. Excellent service thank you!"

"I order $1400 worth order and my parts came in late .. then one of the cpu cooler was dead so sent it back to New egg and they are taking forever to refund.. Learned my lesson.. never ever order anything from New egg. "

"Helpfull, straight to the point. Kind and polite, and I was welcomed to come back if my case wasn't resolved by the manufacturer. Thanks you for great service."

"Bought an ACER Aspire ES-15 laptop
Locked up frequently … crashed after using for a while
Sent it back … They reinstalled Windows and a did a quick 1 day test, then sent it back to me
It still crashes / locks up
Also spent hours with Microsoft trying to troubleshoot
Still locks up and crashes
~ Useless garbage~ "

"Hello, Even though I haven't had to send anything back, I would have to believe from the previous experiences I have had with NewEgg that servicing would more then likely be painless.

Cheers. R. MacDonald

"

"I thought is would be complicated to return the defect PC, but the person was really nice and helpfull with all the good information on the process of return. I even didn't have to wait on the phone, they called me back when it was my turn.
Really I have been very satisfyed and I recommend them to anyone that needs computers or accessories ... they are Super !!"

"Had some Ram that was bad, called Premier Support, had a replacement on it way fast."

"They are very good with inventory and pricing. Their customer service is The Excellent.
One star missing for their shipping services. Its not that good as compared to Amazon.ca

I highly recommend them to anyone!"

"I had an issue with a GPU I bought which I returned but it was bought with a no-return mention. Since it was defective they were able to set me up with a replacement. It took some time due to a misunderstanding at first but I came out of it with a positive outcome so here's my 5 stars."

"Called about returning a monitor that was defected out of the box, with a quick reply and a friendly voice Rosie.V helped tremendously with resolving the issue."

" I dad ordered a big 32 inch viewsonic curved screen. It came in with the lower left hand corner smashed.


Irene M. C. from NewEgg.ca assisted me, she was super friendly and went above and beyond in making sure I would be taken care of and a new screen shipped out as quickly as possible. "

"Spoke to David, excellent customer service. Thank you "

"Cruz.J.Olivarez helped me with my issue and it was resolved. Very polite friendly and patient!
"