"I ordered a pair of memory modules from Newegg and received them in a timely manner. My computer, however, did not work with the rams. A quick online chat with a Newegg representative, and they smoothly issued me an RMA, and they were kind enough to waive the 15% re-stocking fee.

I will most definitely add Newegg to my active online shopping destination list.

Thank you Newegg for the great experience."

"Bought a G15 Logitech keyboard. Ordering was nice and easy without 20 questions to fill out. I would order again anytime."

"The custom built PC arrived just as I had ordered within 3 days of placing it. It was well packed with plenty of bubble wrap. I wouldn't hesitate to order again."

"Actually, I ordered parts for 2 computers in the past 6 weeks. I also had a friend of mine order his parts for his computer that I also built. Parts were shipped from different warehouses: from Toronto 2 days, Edison NJ 3 days, and one part (cpu cooler) shipped from California took a week.

All parts arrived in good standing order via Purolator. Even a Tt case arrived without damage.

Overall, it was a pleasant experience and will order again from Newegg

Once you Newegg, you know!"

"Seriously,
Newegg sets a new standard in online customer service. Fast, efficient, courteous, COMPREHENSIVE! If you have a problem get in touch with their online staff and they will make your worries vanish!

I would recommended shopping at newegg to ANYBODY. They could probably make money by offering some Customer Service lessons to some of the other online companies.

I had picked express shipping, and they canceled it back to regular stating that I'd get it still as fast. Got it in 2 days. WOW.

Cheers and happy shopping!"

"Recently purchased a Samsung Spinpoint F3 HD and been encountering the high pitch noise. Newegg quickly issued an RMA when told about the problem via through live chat. After receiving the HD the problem was not resolve so Newegg offered a return instead of replacement and waived the stocking fee as a curtsey. Very good service."

"I like the prices. The sole reason I decided to try them out.
The rest is been a horrible experience.
First my purchase was divided into two separate orders instead of one. Then the whole thing was divided into three separate packages for shipping and "shipped from two separate places. One from LA, the other from Toronto. Not really a bad thing, but strange.
After one day the packages were still seating waiting to be picked up. So I called Purolator and asked what was the hold up. This is where I got confused. Turns out they don't actually pick it up from warehouse. The package from LA would be "magically" delivered across the border to Richmond, BC where it would finally reach the courier. Until then it is all a mystery (hence "magically"). I didn't even want to ask about the Toronto packages.
I decided to contact Newegg and ask how exactly do they ship packages. After three attempts I haven't heard anything back from them.
It's been two days and the packages are still in Toronto (according to the tracking and the one from LA has finally made it to Seattle. Wow.
All of this to boot to the fact that initially they over charged me by a $100.
I will never shop with them again.

BTW I don't think their e-mail system works at all. Although they are supposed to send information when package is shipped with all the information in the e-mail. I does not get sent. Nor did I receive an e-mail when I attempted to have the info resent to me.
On the other hand they are very quick on sending the bill."

"Great customer service. Had to return my item cause it was defective. Newegg was really quick about processing the RMA and sending me the label. Unfortunately they use UPS for handling their returns. UPS for some reason messed up my shipment and sent it back to me. I contacted Newegg and they gave me an extension on the RMA right away. At this point, however, I can't stand UPS so much that I won't shop at Newegg again until they offer choice with carriers."

"It was the first time that I bought at Newegg and it won't be the last time they have a fast delivery. I also needed to speak to customer service regarding a rebate... they have a great online customer service, it was really easy to get in touch with one of their representative."

"I am really satisfied with this online store.
I baught new computers pieces that I received after only two days.
On the same day I received the second shipment, they posted a new price for one of the item. I contacted the customer service and I got my refund.
Really professional. I don't know yet if the products are working well as I didn't build my new conputer but overall I am really satisfied with this company."

"Review written in English and French

I am a customer of Newegg Canada in last 3 years. I have never been disappointed even if I had a dispute with newegg one time. Overall the company is serious, the shipping service is absolutely wonderful and quick. The product range is excellent and varied. The email service is good. The prices are still excellent but not the cheapest on the market. But we must newegg consider that worth the extra few dollars. Their website is easy to use. Follow-up of transport is excellent.
The return proces is correct, not the best of online marchand but correct.
Honestly I can not find anything negative about this company. Maybe since A year it seems to put forward their label Rosewalt which I think is without cheap brand quality. It's what we pay! But that is not in worthwhile. Believe me.
The other small problem, sometimes newegg has incredible deal. But be careful because the rate of RMA super deal on these is very high.
In conclusion newegg is one of the best electronics online
Canada and the United States. You can buy with confidence, no doubt.

Je suis client chez Newegg canada depuis quelques années. Je n'ai jamais été déçu et ce même si j'ai eu un litige avec eux. Dans l'ensemble cette entreprise est sérieuse, le service de shipping est absolument merveilleux et rapide. Le gamme de produit est excellente et varié. Le service par courriel est bon. Les prix sont toujours excellent sans être les moins chère du marché. Mais on doit considérer que newegg vaut les quelques dollars supplémentaire. Leur site web est facile a utiliser. Leur suivi de transport est excellent.
leur RMA procédure est correct mais pas le meilleur. D'autre marchand sont meilleur et plus simple.
Honnêtement je ne trouve rien de négatif sur cette entreprise. Peut-être depuis 1 ans il semble mettre de l'avant leur marque maison Rosewalt qui a mon avis est une marque cheap sans qualité. On a pour ce que l'on paye! Mais cela en vaut pas la peine. Croyer moi.
L'autre petit bémol, newegg a parfois des deal incroyable. Mais faite attention car le taux de RMA sur ces super deal est très élever. En conclusion newegg est un des meilleurs marchant d'électronique en ligne au Canada et au État-Unis. Vous pouvez acheter avec confiance sans aucun doute.
"

"I am still waiting for an order I placed back in May. There were shipping issues, and Newegg.ca agreed to resend the item. It' been a month now, and my item seems to be stuck in a RMA process. I've been emailing them repeatedly trying to get information, but the customer services just seem to spout off a form letter. It would appear that they don't even read emails or even follow up on things. Completely useless. I will never order from Newegg.ca again."

"Newegg never make me disappointed. I have been buying all the computer or component from this great store. I was deeply impressed by the good customer service .quick response and good service "

"Amazing services/products and awesome customer service."

"Newegg.ca has to be one of my personal favourites when it comes to online stores. The interface is good and I can easily find what I need, the selection (While not as great as Newegg.com) is excellent and the customer service experiences I've had have been unbelievable. After doing a non-Newegg RMA with Razer, which involved me shipping a heavy mechanical keyboard across the border at my own expense (About $25 for a $80 keyboard), I was fairly negative about returning stuff from online stores.

Months later, I had my 1 year old Rosewill router die on me after I botched an update of Tomato. I contacted Rosewill (A Newegg brand) and asked if there was anything I could do to fix it... A few short emails later, I had a new router on the way without paying a dime.

While Newegg.ca isn't always the cheapest option, I will gladly pay a few extra dollars because of how easy it is to navigate and find things and how quickly they arrive (2 days if they ship from the Mississauga warehouse!). "