"Patrick was 100% helpful. He helped out when I needed a fan and didn't hold anything back to help me. Newegg is the best for pc parts and I highly recommend them to anyone!"
"I've ordered several times from newegg, used their RMA service twice so far and the service is simply the best I've ever recieved.
Fast order processing, I've ordered a powersupply yesterday and it's already shipped.
You can't go wrong with newegg.ca
"
"An excellent merchant of quality products. Very reasonable prices especially "ship free" items ! Before I purchase anywhere, I will always check with Newegg first before commiting."
"Very good support, you can have a RMA after just 2 min by email after a 30 sec chat..."
"The product is exactly as advertised! Shipped from US to Canada in 2 days!
The only downside I'd say was that it took 3 days from the day I ordered to actually be done processing the order. I ordered two orders through paypal at the exact same time, one of them passed, other failed (and funds were available and no log on paypal shows a second request...). Then I couldn't retry and HAD to pay by credit card otherwise I had to redo the order (I must say this is badly designed). Then I put my cellphone as a phone number, but my credit card is registered to my home phone so after 2 days of processing I contacted newegg who told me just that...Finally after changing the phone# the order went through and everything was fast from there."
"Excellent reseller with a customer service that goes the extra mile for the customer. I had to deal with a RMA and was pleasantly surprised at how smoothly the process flowed. I needed to contact customer service twice and each time my expectations were fully met."
"Quite simply, purchasing the components for a new PC build was a great experience through Newegg. Great information, good prices, quick shipping, and everything arrived in perfect condition. Post-sale support has been excellent as well. I couldn't recommend them any higher!"
"Newegg.ca is one of the better web site store to buy computer piece and they have THE better custumer service I have ever seen."
"I've bought a lot of things from Newegg.ca over the past several months. They always have the best prices and they have very fast standard shipping. I highly recommend this retailer to anyone who's looking to buy computer hardware in Canada."
"Great retailer, love ordering from them and even went through an RMA process of a defective TV which was smooth and pleasant (can you imagine that?). Will keep buying from them as they have great prices and fast shipping and most important great customer service."
"Newegg work hard to fix all the mistake they made whit me, it's the good point i can said about this webstore.
Thank you
"
"Placed my [urgent] order on Thursday, March 3rd, paid for express shipping with Purolator. Order was put on hold multiple times by my bank even though I had specifically confirmed with my bank that all information was correct. Finally when they did get it shipped on Tuesday, March 8th, there had been an error and the order was not shipped express and would not be delivered till after the 15th. Was very unhappy with the situation. However, NewEgg was happy to accept a full refund to my order with no deductions and I was able to place my order again with another company which was geographically closer and had the order to me on time! Will be considering buying from NewEgg again."
"UPDATED REVIEW 2011-03-22
The same day I posted a negative review regarding a bad experience with Newegg (see original review below), a "public image professional" contacted me and offered a 150$ rebate in order to "correct the situation" and make me a "satisfied customer", with an eventual encouragement to "reevaluate" my review. I accepted and placed a new order that was fulfill without a glitch.
So, because of Newegg responsiveness and willingness to offer a resolution, I reevaluated my rating and updated my review. I'm now a somewhat satisfied customer. However, I just hope Newegg puts as much effort to improve its customer service than to protect its public image.
The moral of this story, if you are not happy, express yourself. Another moral might be, not all reputations are equal.
ORIGINAL REVIEW:
Terrible experience. My order was cancelled after a week with the explaination that my credit card could not be charged. Credit card customer service told me that no payment attempt has been made by newegg on my account. Tried to reorder but item was out of stock, deactivated and not to be restocked. Newegg customer service was useless. Look like a false excuse to cover up an order they could not fulfill in the first place. Lost my time. "
"Great service, great prices. I buy all my computer components from there as a result. I have never had a bad experience!"
"Very good customer service and no hassle returns on a ram that had incompatiblity issues with the laptop. The Corsair Vengeance ram that I purchased kicked ass. Thanks again for the great live service chat and cheapest ram prices on the planet."
"My name is Mikhail Zaplishnyy. I am the owner of ZapitPC and I have been with Newegg Canada from the very first day. I absolutely love the user friendly website and user friendly price structure. However, the best part is the superior customer service experience. Bravo Newegg, keep up the great. I will be definitely coming back to buy more…
PS – Special thanks to Antonio, the service rep who went above and beyond to accommodate my needs.
Sincerely,
Mikhail
"