"Never again. They were taking forever to ship my chair so I called to cancel it. Not only did they not cancel the order, they shipped it and charged my card AFTER I canceled the order. So far, they have refused to refund the money. I refused the chair when it came. Still no refund.
What a low life company."

"I shopped at Office Depot stores before. Like their competitors, their prices were similar. I have no problem going into their store. I found a coupon code that would save me $20 so I decided this time around, I would order online, which included free shipping.

Anyways, my order was accepted and confirm with an email and an order number. The next day I received a call and was told that I needed to re-enter my credit card information over the phone. I told them that I already submitted that information over the internet and I am not going to give private information over the phone because they can't prove who they are. As far as I was concern, they can be some scammers calling me and I told them "NO".

Anyways, two days after my order. It seems I won't be getting that purchase after all. They cancelled the order. So I am assuming those people were really from Office Depot. If I had to do it again, would I have given them my information over the phone to save my purchase? NO, I still will not give private information to strangers over the phone....especially if I already gave my information over at their website.

I will never shop from them again."

"I placed an order with Office Depot July 14, 2009. I received an email July 16 saying my order had been shipped, and I should receive it that same day. Office Depot charged my credit card the full amount the day they claimed it shipped.

I had still not received my order as of July 21, so I sent them an email to ask for a tracking number. Instead of providing a tracking number they informed me my order would not be delivered because of a "coupon issue." They told me to place a new order. However, the coupon I used had expired by that time, and the order would have been much more expensive.

Their email said nothing about returning my money, and as of this writing, Office Depot has not returned my money.

This is just the latest bad experience I've had with Office Depot. I've had more bad experiences with Office Depot then any other merchant I can think of. "

"A very poor company to do business with.
Place an order on officedepot web site and got a confirmation thru e-mail.
They charge my credit card for the amount.
After a week of waiting I checked the order status on the web site and it is “shipped”.
Call the customer service and the answer I got is “we will not ship that order but we can process for you again at a higher price”
Just be careful when doing business with this company. I don’t think I will again
"

"This review is about the Office Depot located at 11130 New Hampshire Ave. in Silver Spring, MD. Several months ago, I went there to purchase an HP computer. With the pickup slip in hand, the cashier would not take 'NO' for an answer when she asked if I wanted the extended warranty. After the fifth time she tried to push the warranty on me, I walked out of the store emptyhanded and purchased the computer elsewhere. Yesterday, I went back to that Office Depot to buy a printer, knowing the exact model I wanted. A salesperson who found the printer immediately told me I had to buy a printer cable for it, and then I pointed out on the box where it clearly showed that a printer cable was included. Then she launched into buying more printer ink, since the cartridges that are included only have enough ink for three days of usage. I told her I'd wait. She kept insisting I buy more cartridges as I'd run out of ink in three days. I said I'd wait. The cashier gave me the same line about needing more ink. Then she tried to sell me the extended warranty. Since there was a line, she only tried twice and I refused both times. When I got home and set up the printer, I had standard cartridges, as I suspected, and the software indicated they were full of ink. I couldn't imagine why Canon would shortchange their customers on ink; it would infuriate them and not do much for their image or product reviews.
Office Depot employees are obviously trained to lie to their customers to increase sales. You can't believe anything they say; they are just trying to suck all the sales they can get out of you. If OD employees are taught by management to lie to customers, I wonder if the employees can trust OD management on any promises of job security, bonuses, and retirement benefits made to them. "

"I ordered online and selected in-store pickup, the manager just refused my order saying now the price on our website was blah blah blah, why wouldn't he tell me the price two years ago? That's the way they did their business?"

"Ordered 2 xbox bundles on Nov 20th. Delivery notice on OD website said delivery Nov 25th between 830am and 5pm. Waited home all day and finally called them at 630 and they said the item had been discontinued.
THEY HAD CHARGED MY debit card for the full amount almost 500 and held those funds up for 5 days until I called THEM.
NO update on website. NO update email. NO phone call from them.
SECOND time OD did this to me in 2 months.
No wonder their ratings are so low.
NEVER AGAIN OD, YOU ARE A HORRIBLE COMPANY."

"After shopping Office Depot retail locations for years, I ran across a product that they had online that wasn't offered at my local store. The pricing was great, the free shipping was awesome, and my order arrived in perfect condition! I enjoy shopping at Office Depot retail locations, and will now definitely shop their website more often! I highly recommend them!
"

"Ordered a desk on 7/31/08. Due to the heaver weight (200lbs), it comes third party shipping. Estimated data was 8/14/08 and I was told that was probably on the long side.

Using both online live chat and the 800-GO-DEPOT number connects you to a call center in a foreign land. They could not tell me the status of my order. All I wanted to know was who the shipper was and the 'PRO' (tracking) number.

8/14/08 came and went. I was told they would submit a resolution request and someone would call me. I never got a call. After a few more calls to the call center, I finally got ahold of another support phone number for the 'business' division. At that point the lady told me the order appeared to have been lost and she would reorder it with deliver in another 2 weeks. This lady called me back later in the day saying she tracked someone down and I would receive the product on 8/20/08. I was told the driver would call either the night before or in the morning. While I did finally receive my order on 8/20, they never called. Luckily I was home.

Another thing about the call center. Before I received my product, which was nearly 3 weeks, I noticed the price went down $60. I called and asked for an adjustment since they offer a price match. I said, 'This is an easy one, your own website has lowered the price'. The incredible response was we dont price match our own prices! After I hung up and called back to speak with someone else, the next person told me sorry but they only price match for 7 days after purchase. I said that my product was not even delivered to me yet so that should not apply. Eventually I got someone who gave be back the $60 (they were too confused to refund the sales tax associated with the $60).

My lesson? Avoid officedepot.com. Their computer systems suck, their outsourced call centers are not helpful, and their delivery is poor."

"Ordered an office chair at a highly discounted price and selected in-store pickup to save on shipping. Pickup at store was very easy."

"I ordered a item from office Depot on 7/17/08 and the price was great and it was a price mistake. I have ordered many items at a price mistake from various merchants. Usually 1 of 2 things happen, either 1) order gets honored and shipped, or 2) order gets canceled and credit card or payment never charged.

But Office Depot has done something that has never happened to me before. After ordering the chair on 7/17/08 evening, the order status said "Status Shipped by Third Party Delivery 07/21/2008
08:30 AM - 05:00 PM". It is now 7/25/08 and I have no delivery of anything from Office Depot.

On top of that, they charged my credit card for the order without shipping anything out. I understand that merchants make price mistakes, but charging for their customers for their own price mistakes and without shipping the item out is not acceptable. Simply send me an email telling me that it's canceled and do not charge my card for the item."

"Horrible experience!
Purchased $200 item online on 6/14 with next day delivery. Online status was useless. Immediately said "shipped by 3rd party" delivery date 6/30 8:30am-5:00pm. Called after 5pm on 6/29 to make sure it was on track and I was told by automated service it had been delivered. Agent verified address and other info and said they couldn't do anything and no one there could help. Was told I would recieve a call in 4 "business hours" (meaning by noon the next day). Person called 6/30 and left VM saying that they had no information but would contact the manufacturer and get back to me.
Called back today 7/1 and while the agent was more helpful the result was the same. "Will recieve call with in 4 business hours". By noon tommarow I expect an answer or a refund.

Will never order online from OfficeDepot again."

"Great business services and support, always stocked. Good prices too."

"Customer service is terrible! The order was cancelled without sending me an email, even though the status online said it was shipped by 3rd Party and will be delivery the next. Very Disappointed with customer service who couldn't tell me why it was cancelled. Bad Service!!!"

"I came upon this site and the reviews of Office Depot by accident. I had just ordered a laptop from them and was looking for something else. Anyway, after reading the reviews I was really upset and paranoid that I would not receive my order. I just thought I would let you know that I received my order. I didn't receive it next day because I ordered on a Sun. and then Mon. was a holiday. Anyway, the only problem I had was not with Office Depot, but UPS. I had at one point contacted the online customer service and they were very helpful. Just to let you know that I would order from Office Depot again. "