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Verified
5/5

2005-11-05

"Only comment is the confirmation email took a little longer than other online resellers.
But cheapest price & fast shipping. Very satisfied.

Update: Customer Service Representative contacted me a few weeks after the order. He just asked if everything went well. Great service!!!
"

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Overall quality of the company
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
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Verified
5/5

2005-11-03

"Professional, courteous service. Great price. Speedy deivery of all items as ordered. Very pleased with this outstanding transaction. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being trustworthy
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Making decisions on their own
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Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-11-03

"I bought a new Sony SXRD from onecall.com. I was very happy with the whole procedure.

I initially called in to verify the "out the door" price. They provided the price and said if I found it somewhere else for cheaper to give them a call back and they would see what they could do.

I did locate another price elsewhere and they matched it. The TV shipped that night (Tuesday) and I had it by Friday afternoon (WA to CA).

The delivery was made by Fed-Ex freight and the box was flawless. No dings or holes whatsoever.

It was a very simple process and much easier than having to go to a traditional brick and mortar store where they are going to push hard on the extended warranty, Monster cables, etc.

I would have no issues with ordering from them again.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
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Being easy to reach
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Resolving problems
N/A
Being knowledgeable
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Overall customer service
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Customer service resolving problems
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Customer service being easy to reach
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-01

"This was my first purchase from onecall. They were fantastic in every aspect of the transaction. I should recieve my order in 3 days!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
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Overall web site
Web site reliability
Web site being easy to use
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Verified
5/5

2005-10-31

"I ordered an AV receiver from this store via Amazon.com. Their service is very quick. I received shipment notification on the next day I purchased. The item is in perfect condition. Very satisfied."

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Overall quality of the company
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Verified
5/5

2005-10-29

"I placed the order for DCR HC-90 camcorder from this marchent of Friday midnight. They didn't charge my credit card account till Sunday evening. Then I went to their website and found that they are giving 25 dollar more discount for that item for that day. I opened the chatbox and Jason from onecall.com was online immediately. I requested him the status of the order with just my name. He searched and replied within 3-4 minutes. Then I requested him if he can lower the price for me as displayed for that day. He said that he will do. Frankly speaking I didn't expect it. But they charged the lowest price. And i received the camera on 26th, however they said and fedex website displayed the estimated delivery on 27th evening. I will definitely purchase from this marchent. I already recommended some of my friends and they are planning to buy from this site. I am really very very satisfied with their customer support as well as the product itself."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Being knowledgeable
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Being easy to reach
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Resolving problems
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Customer service making decisions on their own
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Verified
5/5

2005-10-28

"My OneCall experience was as good as walking into Best Buy, except at a price that Best Buy cannot even come close to. It was a "limited offer special" on a 50" DLP TV, and I was fortunate enough to have checked pricing at the right time. In addition, normal delivery was about $100 less than other e-tailers, and a 3- year extended warranty was about $100 less as well. No hard-sell pitch for extras, no screwed up billing, just professional service like it should be. The TV showed up as scheduled and the trucker even helped me carry it in. (I paid for curb-drop only). Not even a scratch on the box. What more could you want!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
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Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
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Being trustworthy
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Overall customer service
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Verified
5/5

2005-10-28

"Everyone I spoke with at OneCall was very helpful and knowledgeable. They really got me out of a bind by having what I needed in stock."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
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Being knowledgeable
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Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
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Verified
5/5

2005-10-27

"I was recently looking for a new prosumer digital camera and settled on getting the new Nikon D70s. So I set out to find a reputable online store that would provide quality customer service and shipping. Obviously I turned to Resellerratting.com to make my search a bit easier. I found that onecall.com had the highest ratings from previous customers of digital and electronic items so i decided to check their website out. I found the D70s two lens kit competitively priced among other online stores. I looked around a bit more and found all the accessories for the camera that I wanted. I placed my order on the website and today I received all my merchandise as requested. I definitely will be ordering from them again and will refer them to my friends.

Update:
I got a couple followup calls from onecall.com yesterday (31 Oct 05) to find out if I got my equipment alright. I mentioned to the reps that I never ever get calls from online vendors asking if everything was in order and asking me how I am doing. I *definitely* will be doing more business with them!

Update:
Again OneCall has not let me down! I made one of my largest purchase on a lens (70-200mm VR) and this company delivered with no problems or issues. Shipping cost to Hawaii via FedEx is much lower than other website vendors. BTW, I found the same lens on another vendor's website for $100 less and OneCall honored that price including shipping. AWESOME. I will always be a OneCall customer just as long they keep it up.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-10-26

"OneCall.com is just one of those companies that makes me want to get up and dance like a little school girl. Lets just say that I don't get that reaction very often from online retailers. OneCall.com not only has a very friendly website, albeit not the easiest to work with when searching for specific camera parts. I ordered a Nikon D70s with lenses. The day my order was supposed to ship I decided that I wanted to change my order so I gave them a call. Unlike some places, they were able to change my order on the fly and have it ship out in just a few hours. Wow. I have to say that I received great phone support and was not pressured to buy anything I didn't want. When I received the package, they bundled the receipt and warranty information into a nice little packet so I wouldn't loose it. This was a wonderful touch and that alone makes them stand out from the croud; I always loose receipts and such. And today, a week later they gave me a phone call just to make sure that everything was working out okay. Another nice touch. When it comes to consumer electronics, OneCall has it pretty much down. Only complains? Their website was in the middle of a redesign and certain things didn't work right, such as order status; but a quick phone call told me all I needed to know without any hold time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-10-26

"Great experiance. Found a better price at outpost and they quickly matched it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-10-26

"Order arrived quickly. Digital camera and overnight shipping fairly priced. (Their prices for memory, however, are a bit high.) When I spoke to onecall employees on the phone to verify order was received and would ship, they were courteous and efficient plus they did not play any upselling games. I will add onecall.com to my list of approved vendors and will use them when I can. I also like the fact that my order arrived in a box made by a local company in Spokane which shows that the seller supports other local businesses."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
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Being trustworthy
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Making decisions on their own
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Overall web site
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Web site reliability
Speed of web site

Verified
5/5

2005-10-26

"Ordered by phone Friday, received Monday (2 days earlier than estimated). Salesperson was extremely helpful, not pushy, even accomodated the fact that I wouldn't be home with regard to delivery, so that receipt of my order would not be delayed. ALl in all, they had the best price and stellar customer service. I would certainly buy from onecall again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
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Customer service making decisions on their own
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2005-10-25

"I ordered a Toshiba DVD Recorder and it was DOA(Dead On Arrival). While speaking to the representative about my options, I was told that shipping charges are not refundable, even if the merchandise is defective. I decided this was not the kind of shopping experience I was looking for and returned the defective item for credit. While I was credited with the merchandise cost, I am still out $20 for the shipping charges. I took it up with my credit card company and they said they could not help on shipping charges. Bottom line is this: unless you are willing to risk paying shipping charges for defective merchandise, buy elsewhere.
Update: A representative called me and will process a credit for the shipping charges. This restores my faith and confidence in the company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
N/A
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N/A
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Verified
5/5

2005-10-21

"This is an initial response to what I felt to be one of the most pleasant phone purchases I've ever made. I called OneCall to check pricing, availability, and get warranty info on a Toshiba 52HMX95 DLP TV. My CSR, Ralph was very courteous and knowledgable, not to mention he practically begged for me to call again. He also took a lot of time to explain to me what to expect of the shipping Co. and how to handle any issues that may arise due to the shipping. They gave me the best deal on the TV beating out all other quotes and threw in a 3 yr extended warranty as well. The best price prior to my OneCall was practically the same but came with only a 2yr warranty. Ralph's freindliness and the extra year of warranty sold the TV. I'll update this review after my new TV arrives the next week or the following week.

UPDATE:
My TV set arrived in 7 days just as they said it would. The shipping Co. they use apparently took good care of my TV as it arrived in mint condition. Several times during the process OneCall reps called me at home and on my cell to ask questions, get mroe info, and to update me on things. It doesn't get much better than that. Keep up the good work OneCall. I've gotta go, time to figure out my new HDTV.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability