"I have ordered several camera equipments from Onecall before, and I was always happy with the experience there.
This time I placed an order for a Gitzo tripod on July 26, and the tripod was shipped on July 27, arrived on July 29. The tripod was packed in a very sturdy box. Today (Aug 3) Onecall just called me to make sure everythings was right. Very good service, indeed.
How do I compare Onecall with other online camera shops? B&H is bigger, more famous, has slightly cheaper price, however as a big company it's also arrogant, and the shipping is lousy. Onecall is definitely not famous for the cheapest price online, but you do get fast, reliable shipping and good service.
Conclusion: Excellent store, highly recommended."
"Simply the best on-line (or phone for that matter) buying transaction I've ever experienced."
"This is my fifth or sixth purchase from OneCall, and I remain *entirely* satisfied. Every transaction has met & exceeded my expectations."
"My experience with One Call was great. I ordered my PV-GS250 Friday around 3 PM. After 5 PM I received the shipping confirmation and the tracking number. Majority of other sites were selling the camcorder without one of its accessories (IR remote controller) or tried to hide the fact it was not included in their offer. One Call was honest shipping everything that was on the manufacturer's list and 'In stock' meant what it said. I gave them an A."
"Every online shopping experience should be like this one. I found OneCall.com through a search engine after seeing my Panasonic TC-23LX50 LCD TV at a store. Patrick responded to each of my emails promptly and most of all, accurately; none of the partial, glib, demeaning, or canned responses that one so often gets when dealing online. This increased my confidence level tremendously. My order required a telephone call, and, although Patrick was on the phone at the time, Jason handled my order and special requirements promptly and professionally. My order went out the next day (Monday), and arrived the day before it had been promised. I took delivery at work and drove the box home to set up the TV, which took but a few minutes. Unpackaging took much longer, because they custom boxed the manufacturers package in a heavier cardboard outer that was well stapled, instead of simply shipping the carton as-is. This is a good touch, and helps avoid shipping damage. I am more than happy with OneCall.com."
"Ordered around noon, paid for overnight, got my Canon 70-200mm f/4 lens a little before 1030am the next day. Overnight shipping was very cheap compared to many other sites. First place ill look next time I need another lens. Highly recommended."
"One Call has absolutely fabulous customer service. For a change, I actually had the chance to speak to someone knowledgable. Furthermore they are extremely prompt and extremely eager to serve and address your concerns. The accomodated my special circumstances without batting an eye. Their pricing is VERY low. DO NOT BE FOOLED by other sellers (particularly those with a NY address) who advertise lower prices but are actually selling grey market goods, charge extra for mandatory insurance (making their prices higher), and do not carry a manufacture warranty. One Call is bar none the best place to shop, and they will even come done a tad on their pricing if need be. "
"Talk about fast service! I placed my order on line at 5:18pm on 7/8/05 (2:18pm their time). Rec'd acknowledging e-mail at 4:08pm their time and a second e-mail later that night with Fed Ex tracking info which showed it was picked it up by Fed Ex at 5:43pm their time. Approximately 3.5 hours after on-line order, it was on its way from WA to NY. It was delivered on Monday at 3:03pm. I couldn't have asked for better service. It was double boxed with surrounding pillow-pacs and the shipping was free. Great service from both OneCall and Fed Ex. "
"I ordered camcorder thru their price comparison on amazon. was originally cheaper than their listed price. They since lowered listed priced to match their amazon listing for dvd-403.
after reading horror stories about many NY based electronic stores on this site, I was worried. I ordered the cam at 5AM, it shipped out same day. I also got email with tracking# that worked later in the evening after fedex pickup. being on west coast, 3day I paid for turned into 2day!
Arrived in great condition, well packed with air packs. Everything was sealed. They even called a few days later to be sure all was ok. I got it faster than I would have direct from amazon, and needed it on a shoot next weekend, yet only paid $6 for 3 day dely. I ordered 3w smart vid light and almost same experience, was shipped same day and got here a day earlier. This place is as good as they get. Cam batteries try batterybarn, just as good.
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"I purchased a 50 in. plasma TV from One Call. It shipped the day I ordered. I am so happy that I located reseller ratings and did business with One Call. They are professional,honost and have very competitive prices. Brenden took my order and there was no pressure to buy additional equipment. Shipping instructions were excellent and package arrived undamaged. I would certainly do business with them again."
"This company deserves a perfect 10. After a very unpleasant experience with a company on the East Coast I was fortunate to discover OneCall. Their customer service is excellent, product was actually in stock (as opposed to my last experience)and was shipped the day of my order. I got the last model of this particular TV and they were nice enough to call me late in the day to assure me that I had the last one and it was not sold over the internet. Product has just arrived so am anxious to hook it up. I would not hesitate to do business with OneCall again nor to recommend them to all my friends and business colleagues. "
"After an internet search of possible sources on the East Coast for purchasing a new Panasonic 50 inch plasma television, was very pleased to dis-cover One Call in Spokane, Washington. Indeed, one call to place the order with them, and the television was shipped the same afternoon. It arrived just a few days later in perfect condition. One Call has earned the highest possible rating."
"These guys had the product (unlike other vendors, like Dell!), they followed through promptly, and I'm very pleased with the whole experience. This is my second purchase from them, and both times it has been a pleasure."
"Purchased a camera lens and ordered the wrong size filter because of a computer link. They not only replaced it but they FedEx'd it next day delivery because I needed it right away, despite the fact that the FedEx cost more than the lens. I have purchased from them several times, and their customer service alone makes them the best I have dealt with."
"I recently stumbled upon onecall.com while doing research for a new home theater setup. Their prices were great and the fact that they are authorized retailers for everything they sell really helped allay any fears I had. Since I had not ordered from them before I decided to split my order into two... in the event that something went wrong with the first order, I'd still have the option of going somewhere else. It wasn't necessary.
I placed an order for a set of speakers and a new receiver. Not long after placing the order I received a phonecall from onecall... not to try and upsell anything, mind you... just to verify everything was correct and to see if I had any questions. Honestly, I'm normally a bit put off when retailers call me, but everyone I've spoken with at onecall have been nothing but polite and friendly. A nice change.
The first order arrived quickly and in great shape. We had just bought a house and I tried to time the move with the delivery of a new tv so I placed the rest of my order. The TV was delivered via frieght and I received another phone call explaining what I wanted to look for when it was delivered to ensure that it had traveled well. On the exterior of the package they placed shock sensors which would break and fill with red dye if the TV took a sharp jolt. Mine were intact and the TV looks amazing. Even my wife who swore the TV was too big, is finding it difficult to pull herself away from the high-def programming.
After getting everything hooked up, I noticed one problem with the DVD player I purchased. Two of the LED digits on the front display were stuck as 0's. Everything worked fine and looked great, but the bad counter was a little annoying. I called onecall and once again received great customer service. I explained what was happening and after a short phone call a new one was on the way.
I do most of my shopping online so it puzzles me how I didn't find such a great company sooner. For those who buy computer parts online, Onecall is the Newegg of home audio/video. I rarely leave reviews for purchases made online, but onecall has really surprised me with the value of their service. Thanks"