"I did not experience any problems with this company. I ordered a pair of Wolverine workboots and they arrived on time. I did not have to contact customer service since I ordered online. I placed my order on October 30 and recieved then within the week from UPS. The price was the best I could find on the web."
"Company is terrible. They have a 110% back guarantee that if you find the boots cheaper elsewhere they will refund you money. Made every excuse on why it wasn't getting done. Never got the refund. Couldn't track my package and when we got the boots they were huge. Now WEHAVE TO PAY TO SHIP THEM BACK... Don't use this company you get no where but lose money."
"Just found this boot store online and ordered a pair of boots Wolverine. Price was really good. no problems. will use again. "
"DO NOT, DO NOT, DO NOT, order from this company! I only ordered boots from this website for the free UPS ground shipping in the US. Got charged $43..95 for 2nd day air to Alaska or Hawaii. I shipped to Nebraska as clearly evident by the zip code! Was told the order already went out and I would have the boots in 3-5 business days in NE. I called customer 5 minutes after I ordered and recieved the invoice via email. Additionally, I emailed both companies as well so there was plenty of time to adjust the shipping. They would not refund the shipping charge. This is a scam company. STAY AWAY! I am so upset that I went against my protocol and ordered from a company I was not familiar with. Oh, how I wish I had done my research first and read the reviews so that I would not have ordered!! It's true....you really don't get anything for nothin'!! Now I'll just have to wait and see if the boots even arrive and can be kept..."
"terrible terrible company, they lost my order, charged my card. Wouldn't issue a refund, argued with me about losing my order, and again about giving me a refund. Two months later, no boots, and no refund. The only words these people understand to get anything done is chargeback and Better Business Bureau Complaint. After I did that, they finally refunded my money, and I got some BS apology. Don't waste your time or your money."
"You are a fool if you order from this company.I ordered 2 pair of boots 18 days ago. They charged my credit card right away. Every time I call costumer service all they can tell me is I will recieve a conformation number in a couple of days. They blame me for my problems. Read the rest of the reviews, I wished I had. They need to change their name to the online rip off store."
"By far the worse online shopping experience I had. Ordered a pair of boots as a gift in October and due to sizing issues returned for exchange, and when 2nd pair arrived noticed boots seemed to be missing insoles, customer service promised inserts to arrive before Christmas, AFTER I called twice about their status. Did my own investigating in a retail store to inquire about the problem I encountered with these boots, and found answers myself (you would think a store that specializes in these boots would have better knowledge?! Apparently not.) I had to call them back to tell them what I found out, and there was no apology and any practice of good customer care. Requested that they refund my shipping fees as an exercise customer courtesy only to be met with hostility. DO NOT SHOP HERE if you have any doubts about keeping your purchase! "
"I had no problem with onlinebootstore.com. I placed an order 12/29/10, received e-mail receipt, called for status after 7 working days, received tracking number next day, boots arrived 1/12/11. This during New Year holiday and snow storm. 10 working days delivery is not so bad."
"WARNING!! DO NOT ORDER FROM THIS STORE! This store takes your money immediately and lets you deal with the headaches thereafter. Wrong shipments, no tracking numbers, many excuses, and long phone call hold times. Stay FAR, FAR away! "
"THIS IS NOT A LEGIT COMPANY!!! We ordered a pair of boots for our dad as a Christmas gift and they didn't make it in time. Not a huge deal but still a bummer. We promised him they would be in soon since we ordered them several days in advance. We weren't given a tracking number so we called the company and they said they had shipped 2 days prior to calling...we ordered the boots 2 weeks before Christmas!!! Well, we called again to check where they were and now they are telling us the order was cancelled due to faulty leather. They didn't notify us that it was cancelled, charged us for the boots and have yet to be refunded. Giving them 3 days to refund us before we report them to the BBB."
"I ordered a pair of Ariat boots from Bootbiz.com, and it took awhile but they finally came. I ended up sending them back, because I needed a smaller size. The second pair finally came, and when I put them on in my living room two of the speed lacer hooks broke! I couldn't believe it. I finally just sent them back with the correct paperwork. I also emailed them to say what happened, and that I wanted a refund. They eventually emailed me back to tell me to send the shipping receipt,and they would refund me $10.00 of the fee back AS WELL. That means the boot price and the part of the shipping, correct? Well that's what I thought. It turns out they said they can't refund the money they can only do an exchange. I didn't really want that, because I bought another pair of boots in the mean time, and wanted to offset the cost with the refunded boot money. I was told only defected boots can be exchanged not refunded. It was in the return police on the website. I don't know if I'm losing it, but that's not what I read. I didn't want to fight with them anymore, so I caved in and exchanged for a different pair. I just thought that I would never see my money again, so I better get something back. Stacey at Bootbiz also said I wore the boots! Yes I did try them on, but only in my living room. I couldn't believe it. After I hung up with them I called Ariat's corporate office to tell them what happened. They told me they were going to talk to Bootbiz about it. They put you on hold for a long time, so I hope they can get through. Bottom line is, NEVER USE THIS COMPANY!"
"Asked for boots, good price, good looking and good brand. Johnny on the spot with the charge to my card. No tracking number, no boots, no idea why, "we'll check"-don't bother. The company is unprofessional and will not serve you, go elsewhere, save a headache."
"Great selection, fair price and fast service. Onlinebootstore.com offers exactly what I'm looking for in an internet shopping experience.
~Jim"
"This is the most unorganized online store I have dealt with to date. I placed a order for a pair of ariat boots, which did not specify they were out of stock, and to this day I have not been told any wiser the status of my order. Do NOT order from them."
"Awful! I purchased the Bate's Lites 50501's which I was going to wear to Pre OCS(USMC) Weekend for the O-Course and did not receive anything - so I had to wear running shoes (rope climb sucked!). Then I finally receive a box of bates, but the wrong ones! They sent me jungle boots! I called them immediately and asked them to send me the correct boots. It has now almost been a month since my original order and I still have not received the boots!! I just talked to customer service and they said that the new boots are still being processed! WTF?!?! I have never had an experience from an online merchant like this. Now I'm trying to get a refund, but we will see how successful that attempt is. DON'T BUY FROM HERE!!!"