"I would prefer contact prices be advertised as final price per box vs having to go through the order process to get final cost and compare to competitors."
"be careful with the coupons. they don't stack and they offer you a free gift but that takes away the original discount you are getting on the product you really want to purchase."
“We apologize for the inconvenience you experienced. We value your feedback and are committed to resolving this issue. A team member will contact you shortly and assist you further. Thank you for bringing this to our attention.”
"I have to order contacts for my elderly mom and this site, and it's reorder reminders helps SO much when she doesn't warn me she's getting low!"
“We are thrilled to hear that our reorder reminders have been so helpful for your mom's contact lens needs! Thank you for sharing your positive experience with us. What a great way to make sure she never runs out of contacts!”
"Did research online for a new online contact lenes company - just wasn't happy with the experience. So far with ordering was easy - we will see if this 5 star rating sticks and I receive the contact lenes within the time they state."
“We are thrilled to hear that you had such a positive experience shopping with us! Thank you for choosing OptiContacts.com for your contact lens needs. We are confident that you will receive your order in a timely manner and that we will continue to earn that 5-star rating from you. Thank you for your support!”
"Ahould always have a coupon. Good customers keep coming back and spending money. Should offer them a 30% all the time "
“We appreciate your feedback and apologize for any inconvenience you've experienced with our promotions. We value our loyal customers and strive to offer the best deals possible. We'll review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer. Thank you for your understanding and continued support.”
"Easy to order and great prices"
“Thank you so much for the glowing 5-star review! We're thrilled to hear that you found our ordering process easy and our prices great. We appreciate your support and look forward to serving you again in the future.”
"Feeling kind of scammed, as they advertise such a low price per box and then make up for the price with a processing fee. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Easy to navigate website. Order processing is efficient and fast. "
“We're thrilled to hear about your positive experience with our website and service! Thank you so much for sharing your feedback and for choosing OptiContacts.com. We appreciate your support!”
"Easy to order, great value. Good experience."
“Thank you for the amazing feedback! We're thrilled to hear that you had a fast and easy experience ordering with us and found great value in our products. We appreciate your support and look forward to serving you again in the future!”
"When trying to check out evertime I got to the next page the total price was more, with no explanation of why or a break down!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Easy and able to find my contacts quick!
Prescription upload was fast!"
“Thank you for the amazing review! We're thrilled to hear that you found the process easy and quick. We appreciate your support and hope to continue providing you with a seamless shopping experience in the future.”
"Your offer was extremely appealing, however upon check out it changed drastically. It was still close to 50% off Pearle Vision's costs in their store though.
I would rather you offer clear upfront (no non-sense) pricing, as well as confirming how many "days supply" the boxes contain.
Ordering contacts shouldn't be that difficult. "
"Your order site is a little difficult to navigate. It is unsettling to see a price on one page and then a significantly higher price on the next page.
But as long as they get here on time and are good, then overall I will be happy"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us”
"It was easy to find contacts of choice and place the order."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"CHEAPER THAN SAM'S CLUB, 1800CONTACTS, ETC. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
”