"First time user. No issues while ordering. Will order all my contacts from here from now on"
"Best customer service ever. Very fast. Reorder is always easy. "
"I always wait last minute and these guys always come through"
"Decent price and easy to order but the processing and handling fee almost canceled out the discount. Free shipping is misleading for another $23 for P&H. "
“We apologize for the inconvenience you experienced. We value your feedback and are committed to resolving this issue. A team member will contact you shortly and assist you further. Thank you for bringing this to our attention.”
"Ridiculous that a pdf of Rx not an acceptable format."
“We apologize for any inconvenience caused. Currently, we are unable to accept large files on our platform. However, you can send the prescription via email as well. Rest assured, we have received it and are working on it. Thank you for your understanding. If you have any further questions or need assistance, please let us know.”
"i love ordering from t his site--so easy and fast"
"Otherwise good………………………….."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Easy and quick. Great prices. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Great prices and easy to use website!!! "
"SUPER EASY. FAST SHIPPING. GREAT SITE"
“Thank you so much for your fantastic review! We are thrilled to hear that you found ordering with us to be easy and that you received your products quickly. We appreciate your feedback and hope to serve you again in the future!”
"very easy to put all of the information together"
“Thank you for the awesome 5/5 star review! We're thrilled to hear that you found our website super easy to use and input all your information. We appreciate your feedback and hope to serve you again in the future!”
"Was a classic bait and switch... After I placed the order, I noticed there was a $40 extra charge for "processing". I almost called to cancel the order but was in a bind for contacts. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
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"I always use my paypal and now it kept saying error "
“We apologize for the inconvenience you experienced. We value your feedback and are committed to resolving this issue. A team member will contact you shortly and assist you further. Thank you for bringing this to our attention.”
"Order process was too easy. It didn’t capture any information regarding my prescription. Is this a legit site?
The promo price was presented and the mysteriously a processing fee was added. And the reason was not something reasonable like obtaining prescription verification. It was described as a fee because the competition. It "
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"Easy, fast and with a special discount email! "
“Thank you so much for your 5-star review! We're thrilled to hear that your experience with us was quick, painless, and that you enjoyed our special discount email. We appreciate your business and look forward to serving you again in the future.”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for sharing your positive experience with us! We're thrilled to hear that we could come through for you, even when you're in a time crunch. We appreciate your business and look forward to assisting you again in the future.”