"I have spent the last 45 years dreading new glasses and new contacts time... Not anymore! I'm all set and I have you to thank! "
"Easy to use at a great price I saved so much money compared to my usual contact provider …They will definitely be SEEING more of my buisness!! Can’t wait to get my order"
"Processing fee was not up front"
"i was able to find my brand, and the site was easy to use"
"Painless, brainless, with few clicks, anyone can order."
"Fast and easy to enter prescription; easy payment method. Fast shipping. Stress free experience "
"Too many different prices for same product based on region, browser, etc. "
"Don't use phone, so couldn't find where to include prescription online. Don't know if I'll get my order or not."
“We apologize for any inconvenience you may have experienced. You can upload your prescription directly on our website for faster processing. Alternatively, you can also email your prescription to us. This will help ensure that your order is processed without any delays. If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. We are here to help!”
"Their website is easy to use and their prices are very competitive."
"I tried to apply the 30% code HELLO
It told me it was removed and I could use SAVE20 for 20%off
I am a new customer
"
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
""the price is $.
Oh wait, no it isn't, it's 3x that price! Sorry, we have to lie to you because our competitors also lie to you.
Oh and the handling fee is $78 for 4 boxes of lenses BTW."
*sigh*."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"First time using your website and it was super easy to navigate and upload by contact lense prescription.
Thank you!"
"I really enjoyed the ease of placing my order and the great pricing!"
"I was pretty excited about the cost of the contacts but when I went to the final checkout it doubled in price. I read the notice about competitors doing the same and needing to stay up to date with them but I would rather shop with a company that doesn't do that. As soon as it happened I went to competitors and they did NOT do a bait and switch so I am not sure where it is being seen. However, I did end up using Opticontacts because it is cheaper. So it would be so much better if you were just up front about the costs. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Very easy and fast ordering. Satisfied "
A rep from OptiContacts.com, DianaKits, has responded:
“We apologize for the inconvenience you experienced. We value your feedback and are committed to resolving this issue. A team member will contact you shortly and assist you further. Thank you for bringing this to our attention.”