"Super easy to use and no run arounds."
"Offered free gift that canceled the 20% off coupon."
"The supposed price was too good to be true, after "processing fee" it came out to pretty much the same price i always pay"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"So easy and quick to order contacts and very easy to navigate website"
"You send me a code saying hello is a discount, then you say it does not apply after inputting all the info. Site can be confusing to navigate as well."
“Thank you for reaching out to us and bringing this issue to our attention. We understand the frustration when promotional codes do not apply as expected, as some require a specific amount in the shopping cart. Our team will review your order details and ensure that the promo code is correctly applied.”
"It’s a breeze after the first order with my prescription info. I just do a re-order every time and it takes less than 2 mins since my information is in file. Love that!"
"This is the easiest and the least expensive option out there. I click a few buttons and I’m done. "
"Highly recommend especially for competitive pricing"
"This is my second time using this company and so far no complaints! Thank you!"
"it kept changing owed amt, and adding processing fee, it looks like shipping free but then adds processing, not fair"
"Lowest prices by far doubled by processing fee"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
”
"This is our first order let's see how it goes."
“Thank you for your order! We appreciate your business and hope to provide you with a positive experience. If you have any questions or concerns along the way, please don't hesitate to reach out to us. We're here to help!”
"Very easy to use site and to place order!"
"Great service
Great service
Great service
Great service
"
"Having a processing fee added on after advertising a low price is such a disappointment. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.”