"I like how easy your site is to navigate, wish you had an app"
"I started receiving discount codes around the time I needed to reorder and was able to do so with the touch of about 5 buttons in total. Love the efficiency! If the shipping process is as smooth as the first time, this will be the perfect buying experience."
"I shopped around and other sites had more fees at checkout, so be careful."
"When I was placing the order, it said the amount was $159. When i submitted payment, the total was $180.81. "
"Super easy to order what I wanted"
"Took me half an hour to go back and forth with the discount code, paypal, address reenter, infinite loops. Internet shopping has never been this frustrating."
“I'm sorry to hear about the difficulties you experienced while trying to place your order on our website. We strive to provide a user-friendly shopping experience, and it's disappointing to hear that we fell short in your case. Your feedback is important to us, and we will work to improve our website to prevent such issues in the future. Thank you for bringing this to our attention. One of our agents will contact you for further assistance. ”
"I was disappointed that you charge such a large processing fee. Justifying it is because your competition does is not an excuse. If I wasn’t traveling and in need of contacts urgently I would go with someone else. I’m sorry to say this will be my last order from you. "
“Thank you for sharing your feedback with us. We understand your concerns regarding the processing fee, and we apologize for any frustration it may have caused. We strive to make all costs associated with your purchase as transparent as possible. The processing fee is calculated as a percentage of the total price of your contacts and is indicated on the page before you provide any personal information. It is also included in the total cost shown on the final order page before completing your purchase. We appreciate your loyalty and want to assure you that we continuously monitor our pricing to offer competitive rates. In fact, we guarantee our total price to be the lowest on the web, backed by a 7-day price guarantee. You can review the details of our price guarantee policy here: OptiContacts Price Guarantee. If there's anything else we can do to assist you or if you have further questions about our pricing or policies, please feel free to reach out. Thank you for choosing OptiContacts.com.”
"Getting different views for pricing for same product, bad experience"
“We apologize for any confusion regarding the pricing of our products. We strive to ensure consistency in our pricing across all platforms and channels.
To resolve this issue promptly, an agent will contact you shortly to clarify the pricing and ensure you receive accurate information regarding the product you are interested in.
Thank you for bringing this to our attention. We appreciate your understanding and patience as we work to address this matter.”
"You should be ashamed with how you market contacts being cheaper only to add an up charged processing fee at the end of the transaction. This should be illegal."
“Thank you for your feedback. A processing fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html
Thank you for choosing OptiContacts.com”
"Upon making my order I was given a free gift to add to cart/glasses, and once I put it in my cart it took my new customer discount away."
“Thank you for bringing this issue to our attention.
We apologize for any confusion regarding the application of the new customer discount and the free gift promotion. Our promotions are designed to provide the best value to our customers, but unfortunately, they are not stackable. This means that when one promotion is applied, other discounts may not be available simultaneously.
An agent will contact you shortly to provide further assistance and ensure your order is processed correctly and to your satisfaction.
Thank you for your understanding.”
"Having to submit the payment information to my insurance company after I place and pay for the order is a big pain."
"Perfect way to order contacts!"
"It's hard to not feel nickle and dimed when you think you are getting a good deal on contact lenses and then a processing fee is added. If I have to pay for processing my order, I'm hoping they at least ship quickly."
“Thank you for sharing your feedback with us. We understand your concerns regarding the processing fee, and we apologize for any frustration it may have caused. We strive to make all costs associated with your purchase as transparent as possible. The processing fee is calculated as a percentage of the total price of your contacts and is indicated on the page before you provide any personal information. It is also included in the total cost shown on the final order page before completing your purchase. We appreciate your loyalty and want to assure you that we continuously monitor our pricing to offer competitive rates. In fact, we guarantee our total price to be the lowest on the web, backed by a 7-day price guarantee. You can review the details of our price guarantee policy here: OptiContacts Price Guarantee. If there's anything else we can do to assist you or if you have further questions about our pricing or policies, please feel free to reach out. Thank you for choosing OptiContacts.com.”
"My lens features saved and new order was so faaast!"
"This website always makes it so easy to order/reorder your contacts. Their website is fast & very user friendly. I’ve been ordering my contacts here for years & I have yet to find somewhere cheaper without insurance."
A rep from OptiContacts.com, KitsCS, has responded:
“Thank you for reaching out and bringing this to our attention.
The increase in the order total is due to a processing fee that was added to the overall cost.
We apologize for any misunderstanding or inconvenience this may have caused. An agent from our team will contact you shortly to assist further.
Thank you for your patience and understanding.”