"Not much more to say as this is my first order. So far, I'm impressed.
Thank you!"
"Good prices, but watch out for the "handling fee" that shows up last minute! I would have canceled my order, but the shipping was free, which I wasn't expecting. "
"When ordering frames only without lenses, the shopping cart part of the checkout process was not very intuitive. However, I got customer service on the line and they were able to step me through it - easy breezy! The all in pricing (with free shipping) was excellent!"
"Why does it say that you can receive 20% off on all contact orders w USA20 code but your order has to be initially over $99? That code is not eligible for 20% off of all orders if I’m not allowed to use it on ALL ORDERS. "
“Thank you for reaching out and bringing this to our attention.
We apologize for the misunderstanding regarding the USA20 code. The discount code can be used on all orders; however, according to the terms and conditions, the order must be initially over $99 to qualify for the 20% discount.
We apologize for any confusion this may have caused. An agent from our team will contact you shortly to provide further assistance and ensure your concerns are addressed.
Thank you for your patience and understanding.”
"I couldn't add to my order so I have to make up a new account to order my dailies. Also, it never asked me to put in my script"
“Thank you for bringing this to our attention.
We apologize for the inconvenience you experienced with our website, We understand how frustrating this can be and are committed to resolving this issue promptly.
An agent from our team will contact you shortly to assist further and ensure that your concerns are addressed.
Thank you for your patience and understanding.”
"Puts the price at discount but discount is removed at the time of checkout . Difficult navigating no easy functions. Confusing outlook."
“Thank you for bringing this to our attention.
We apologize for the inconvenience you experienced with our website, particularly regarding the advertised discount being removed at checkout and the difficulty navigating our site. We understand how frustrating this can be and are committed to resolving this issue promptly.
An agent from our team will contact you shortly to assist further and ensure that your concerns are addressed.
Thank you for your patience and understanding.”
"Got lured by a 20% coupon but got with a 10% "processing fee". What BS!"
“Thank you for your feedback. A processing fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html
Thank you for choosing OptiContacts.com”
"This is my second time ordering and I’m in love! "
" great and easy great and easy great and easy"
"I was stressed about running out of contacts and OpticContacts had my information saved so it super easy to order. I even did it before work! Now I can go through the day without the stress I would've had. I'm grateful!"
"I ordered a six months supply of Hazel air optix colors but I only received a two months supply when it was delivered. "
“Thank you for contacting us regarding your recent order.
After reviewing your order, we found that it was placed for one 2-pack of Air Optix Colors, which includes a 2-pack for each eye, totaling a two-month supply.
We apologize for any inconvenience this may have caused and for any misunderstanding. If you intended to order a larger supply, we are here to assist you in correcting this. Please let us know how you would like to proceed, and we will ensure that your needs are met promptly.
Thank you for your patience and understanding.”
"Save time and money. Thank you so much "
"Took awhile to figure out how to order from a new prescription. Clear instructions would be helpful."
“We apologize for any confusion you experienced while trying to place an order with a new prescription. We appreciate your feedback and will work on providing clearer instructions to make the ordering process smoother for our customers. One of our agents will contact you shortly for further assistance. Thank you for bringing this to our attention.”
"Been using this company for my contacts for several years and have always been satisfied with the price as well as the prompt response to my purchases."
"website made it easy to order and place my order"
A rep from OptiContacts.com, KitsCS, has responded:
“Thank you for your feedback. A processing fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html
Thank you for choosing OptiContacts.com”