"My lens features saved and new order was so faaast!"
"This website always makes it so easy to order/reorder your contacts. Their website is fast & very user friendly. I’ve been ordering my contacts here for years & I have yet to find somewhere cheaper without insurance."
"Many sites don’t allow you to select different boxes for each eye, so I appreciate that they thought through this! Also saved money compared to 1800 contacts."
"using competitors' behavior as an excuse is pretty cynical and infuriating--i'd notice a large processing fee on a competitor's check-out and then come to you for cheaper per box prices if that were the case, and the fact that you didn't stoop to their behavior would make a loyal customer out of me. next time i'm actively going to choose a competitor who has the same price point as you (or even pay a nominal few dollars more to not use your service)."
"OptiContacts is my go-to for discount contact lenses. I appreciate the ease of ordering online and find the site extremely user friendly. Thank you!"
"Easy to order and substantial savings compared to local thieves."
"Glad to pay less here than at Walgreens"
"Why was a processing fee so expensive? "
“Thank you for your feedback. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html
Thank you for choosing OptiContacts.com”
"Quick, Easy, and Simple to Order!"
"It’s to difficult to search for what you want. Once you get to the cart you cannot continue shopping very easily. "
“I'm sorry to hear that you had difficulty with our website's search function and shopping cart. We appreciate your feedback and will pass it along to our team for further review and improvement. Thank you for bringing this to our attention.”
"Code 'HELLO' for 30 % off is not allowed at the last slide when ordering if you even attempted an order in the past but did not place an order.
Watch out for Processing fee of $20.40.
Tax is not specifically listed on the last slide."
“Thank you for bringing this issue to our attention.
We apologize for any confusion regarding the use of the 'HELLO' coupon code and the processing fee mentioned during your order. According to our records, it appears you have previously ordered with us three times. Please note that the 'HELLO' coupon code can only be used once per customer.
An agent will contact you shortly to provide further assistance and address any questions or concerns you may have about your order.
Thank you for your understanding.”
"FINALLY, I CAN SEE! SEE THE SAVINGS AT OPTICONTACTS.COM THEY REALLY DELIVER THE BEST CONTACTS AT THE LOWEST PRICES. AWESOME WEBSITE, FAST SHIPPING, THEY HAVE IT ALL. "
"I've been buying from OptiContacts for five or six years and their prices are always the best."
"Fast and easy, very well priced "
"I reordered, as I found I'm on my last pair... I actually just searched my emails and saw there was a promotion and just clicked pre-order. So quick and easy!"
A rep from OptiContacts.com, KitsCS, has responded:
“Thank you for sharing your feedback with us.
We understand your concerns regarding the processing fee, and we apologize for any frustration it may have caused. We strive to make all costs associated with your purchase as transparent as possible. The processing fee is calculated as a percentage of the total price of your contacts and is indicated on the page before you provide any personal information. It is also included in the total cost shown on the final order page before completing your purchase.
We appreciate your loyalty and want to assure you that we continuously monitor our pricing to offer competitive rates. In fact, we guarantee our total price to be the lowest on the web, backed by a 7-day price guarantee. You can review the details of our price guarantee policy here: OptiContacts Price Guarantee.
If there's anything else we can do to assist you or if you have further questions about our pricing or policies, please feel free to reach out.
Thank you for choosing OptiContacts.com.”