"I ordered my first box of contacts from you and I was very happy. Now I am ordering my second box from you."
"Great service, and quick turn around"
“Thank you so much for your amazing review! We are thrilled to hear that you had a great experience with our service and enjoyed the quick turnaround time. We appreciate your support and look forward to serving you again in the future!”
"I added my contacts and then discovered a $75 service charge that is clearly the additional cost of the contact lenses. You are very dishonest. "
“Thank you for your feedback. A processing fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html! One of our agents will contact you shortly for further assistance.”
"I'm so excited to find this July 4 promo code! Saved me hundreds of dollars. Great website!"
“We are thrilled to hear that you were able to save so much money with our July 4 promo code! Thank you for choosing OptiContacts.com for your eyewear needs. Enjoy your savings and please let us know if there is anything else we can assist you with.”
"i placed an order for contacts, provided my script, and this took forever to simply re order. i alkso received texts with discounts that were never presented, i simply need these to see, but this took way too much time. "
“Thank you for your message. We sincerely apologize for the inconvenience you have experienced with your recent order for contact lenses.
According to our records, your order was placed on the 3rd and processed the same day. We understand the urgency and importance of receiving your contact lenses promptly.
We want to assure you that your order will be picked up by the carrier tomorrow and will be delivered within the timeframe of the shipping method selected. We also apologize for any confusion regarding the discount offers and will look into this matter to ensure clarity in future communications.
We appreciate your patience and understanding. ! One of our agents will contact you shortly for further assistance.”
"The price advertised on the product page is a load of crap. When you start checking out, they add a ridiculous charge for processing depending on how many products you are buying. For example, I had 2 boxes per eye in my cart and they tacked on $70 for "processing". So, I decided to just go with 1 box per eye. They cut the fee to $35 dollars. This is ridiculous. Never using again."
“Thank you for your feedback. A processing fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html
Thank you for choosing OptiContacts.com”
"I don't like getting hit with a $20+ "processing fee" at the last minute when I thought I was getting a great deal. It still ended up being only a few dollars more than another vendor, and my PayPal "Pay in 4" option eased the sting. But not cool waiting to disclose the extra fees until you're about to click "pay now.""
“
Thank you for your feedback. A processing fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html! One of our agents will contact you shortly for further assistance.”
"Even though I know the brand and specific lens I need I had to scroll and perform the search several times to find the 90 day version. The advertised prices start with 6 lenses, and I wanted 90 lenses. By the time you've applied your discount code and the processing fee and tax, having the free shipping still amounted to a higher price than expected. IIt's not a transparent process."
“I'm sorry to hear about your experience with finding the specific product and pricing on our website. We strive to make the ordering process as easy and transparent as possible for our customers. Your feedback is valuable to us, and we will work on improving the browsing and purchasing experience on our site. Thank you for bringing this to our attention.! One of our agents will contact you shortly for further assistance.”
"Other companies charge 25.00 to 50.00 processing fees not here !"
“Thank you so much for your positive review! We are thrilled that you're happy with our prices and appreciate the transparent pricing structure. Your feedback means a lot to us!”
"Very easy to order and quickly delivered."
“We are thrilled to hear that you can see clearly again! Thank you for your 5-star review and for choosing OptiContacts.com. We appreciate your feedback and are delighted that you had a great shopping experience with us.”
"Gives you a good price to get you to the site the hits you with a processing fee which doubles your price. "
“
Thank you for your feedback. A processing fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html! One of our agents will contact you shortly for further assistance.”
"SUPER QUICK, USER FRIENDLY, AND ALWAYS CORRECT!"
“Thank you so much for your amazing review! We are thrilled to hear that you had a great experience shopping with us. We appreciate your kind words and look forward to serving you again in the future.”
"I was ordering from y’all because y’all were the cheapest, but then at the end you have to do a handling feed. Still the cheapest now did it I was going to pay $13 handling fee "
“Thank you for your feedback. A processing fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html
! One of our agents will contact you shortly for further assistance.”
"IF you have your prescription, the purchasing process is real easy. It even gives you the option to scan your prescription. 10/10 will be using you guys again. My contacts were cheaper here than the previous place I had checked. I even had the option to purchase 12 boxes if I wanted too. That's crazy. Thanks."
“Thank you so much for your amazing review! We're thrilled to hear that you found our purchasing process easy and convenient. We're happy to offer competitive prices and options for our customers. We can't wait to serve you again in the future!”
"I was offered multiple 20% off coupon codes, but they all required that I spend $1 more than the total for my contact reorder. Also, the 10% processing fee seems excessive."
“We apologize for any inconvenience you experienced with the coupon codes and processing fee. One of our agents will contact you shortly for further assistance.”
A rep from OptiContacts.com, KitsCS, has responded:
“Thank you so much for choosing OptiContacts.com again for your contact lens needs! We are thrilled to hear that you had a positive experience with your first order, and we truly appreciate your continued support. Looking forward to serving you again with your second box of contacts!”