"this was added at the end which is not transparency we expect..."
"Processing fee which was revealed at last step of payment is not great."
"price is awesome, the checkout is flawless, what more can you ask?"
"pricing is misleading and shipping is slow"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Always the best deal! Love how convenient they make it and can’t beat the price even with insurance discounts!"
"Good experience Smooth transaction. Very happy "
"Affordable price , and easy to order my contacts through here "
"I really like the ease of finding products "
"This order worked on my computer but I could not remove items when trying to order on an iphone. Otherwise quite speedy and thanks for the sunglasses. Polarized would be better?"
"The websight was very easy to use and offered an up front contact discount."
"The proceeding fee is ridiculous! Might as well post higher prices than an over $70 processing fee."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"The website was so easy to maneuver and the prices are the best!"
"They saved all of my rx information from 2 years ago, amazing."
"downloading scrip too difficult"
"Nice to get discount but would have been nicer if there was not a minimum to get the discount."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”