"Easy to pick my lenses. I was just disappointed with Processing fee and shipping fee. Not sure why there needs to be both."
"Hidden Fees at checkout. I'll be looking into other options when it comes time to order next time."
"While I understand that your competition's deceptive practices lower your traffic, it is still an unpleasant surprise to see the "processing fees" added"
"Show you a fake prove to lure you in then add on an expensive processing fee during checkout "
"So, the ad says a really good price, but instead of being truthful about the pricing. They get you while checking out. Do Better!!!!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
”
"El mejor sitio en la web para comprar tus lentes "
"Easy to purchase and product arrived on time.
"
"No issues at the moment with the website."
"Save15
Wanted to add the coupon and it processed the payment without it. "
“We’re sorry to hear that it wasn’t applied during checkout. We’ll review this matter further and reach back out to you shortly to assist and ensure this is resolved. Thank you for your patience. We’re here to help!”
"I don't like how the price goes up after you go to pay. I would like to know the total price upfront instead of having a processing fee added after the fact. that is annoying and not honest."
"Contact lens were easy to order and at a good price"
"Very easy to reorder. Always get very quickly "
"The processing fee was about half the price of my order - that is absolutely ridculous!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
”
"Easy payment, website is easy to navigate. "
"The process was quick and easy. I checked other sites and the price was the same."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”