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Product & services pricing
3.98/5
Chance of future purchase:
4.06/5
Shipping & packaging:
4.27/5
Customer service:
4.23/5
Return/Replacement policy:
4.22/5

Verified
3/5

2024-06-22

Reese's eyes

"First time buyer, I'll give you a more accurate answer when I receive my contacts "


Verified
5/5

2024-06-22

Wonderfully easy

"It was easy fast and very clear"


Verified
5/5

2024-06-22

nice split

"I really liked that I could split the payment between a card and my bank account! "


Verified
5/5

2024-06-21

Fantastic prices online

"They always have the best pricing and a promo code that can be used. Love it!"


Verified
5/5

2024-06-21

QUICK. EASY

"GREAT PRICE. EASY CHECKOUT....
"


Verified
5/5

2024-06-21

Awesome

"Great and easy love it will use again "


Verified
5/5

2024-06-21

Quick and easy

"Easy to reorder. Save money with autoship ."


Verified
5/5

2024-06-21

SUPER EASY

"I consistantly receive very good service & pricing from OptiContatcs."


Rep reply posted 2024-06-24
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
1/5

2024-06-21

You Got Me

"Searched for 1-800-Contacts and ended up on your site, so I guess good job on your part, but I don't like being tricked! Then No shipping but a $20 processing fee. I will not reorder. I will go back to getting them from my doctors office. Same price after your first time buy discount."


Rep reply posted 2024-06-21
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”


Verified
2/5

2024-06-21

Processing fees are misleading

"The processing fee for handling the product more than doubles the price of the contacts. Very misleading pricing strategy to the customer."


Rep reply posted 2024-06-22
A rep from OptiContacts.com, KitsAndreaM, has responded:

“ In recent times, we’ve noticed a trend among our competitors, who are displaying extremely low upfront prices online to appear more competitive. Despite our initial reluctance, we’ve needed to adopt this practice at OptiContacts.com due to the impact it had on our traffic and orders, despite our competitive pricing.
We want to assure you that OptiContacts.com remains committed to offering the most competitive prices online. Your savings and satisfaction are paramount to us. We invite you to compare our bottom line prices with those of our competitors, confident that we’ll continue to exceed your expectations.
Your continued support means everything to us.”


Verified
5/5

2024-06-20

Amazing Price

"One of the easiest sites I've used to order contacts, and it's also the least expensive compared to other sites as well. I highly recommend ordering from OptiContacts for your future prescription contact lense purchase!"


Rep reply posted 2024-06-20
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
2/5

2024-06-21

Good prices but really difficult website

"The website is sooooooo hard to navigate!!! Please simplify. "


Rep reply posted 2024-06-21
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you for your feedback! We're glad to hear you appreciate our prices. We’re sorry to hear that you found the website difficult to navigate. Your experience is very important to us, and we're always looking for ways to improve. If you have any specific suggestions or areas where you encountered difficulties, we’d love to hear them. Your input can help us create a better experience for all our customers.”


Verified
5/5

2024-06-20

Great service

"Very happy with web site ease of use"


Rep reply posted 2024-06-20
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
4/5

2024-06-21

1st time bc online discount

"Easy, surprised by extra fees"


Rep reply posted 2024-06-21
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”


Verified
5/5

2024-06-21

"Very quick and easy and decently priced"


Rep reply posted 2024-06-21
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.