"I was so excited for the price and when I'm going to check out the price went up. They charge me almost $16 more."
"Fast and no hassles like 1800Contacts"
"fast and simple process love it"
"the online purchase was very easy. "
"didnt like that I got lured in with one price and then got charged a processing fee."
"Was very disappointed by $130 processing fee described as a price adjustment."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Just because other companies choose to have deceptive pricing doesn't mean you should too. "
"wanted to talk with an agent. the 866 number on the web site was not valid."
“Thank you for reaching out and sharing your experience. We’re sorry to hear that you had trouble reaching us by phone. Our primary contact number, 1-866-982-5367, is valid and fully operational. However, if you encounter any issues reaching us there, you can also contact us at 1-833-487-5487 as an alternative. Thank you for your patience and for giving us the opportunity to assist you.”
"I like company. Always great and cheap. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I’ve been using opticontacts for years and wouldn’t choose any other supplier. Always clear, fast, helpful and may good deals and sales through the year!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"simple and easy, order pay and ship
"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"We are all looking to save and a free shipping option should be available.
I couldn't Use my Optum card for payment."
"Always on time, great service, promotes discounts and fast shipping"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"This process was easy and affordable!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Contact lenses are such a racket!! They con you in with crazy low initial prices (e.g. $9.95/box) and then tack on STUPID 'processing' fees that quadruple the cost!!!! "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”