Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Easy to order and great discount!!
"Loved how simple the process was from start to end. I had saved over 80 dollars on my first order and will definitely be back!"
Easy Ordering Process
"I ordered the wrong contacts and had to send back for a credit. The process was streamlined, as well as reordering. Will definitely order again."
Mis-leading pricing, not up front
"You should show all costs up front "
Processing Fees
"While you do provide an explanation for these, it feels as though you are offering lower prices upfront while tacking on 'processing fees' like your competitors"
Saved a lot
"Looks like the exact same contacts just at $110 discount for 4 boxes compared to Costco."
Price changes and processing fee
"I wasn’t impressed with the extreme processing fee, but also the price change from one minute to another. When left for a bit to then come back to place my order, the price jumped greatly. I had to start over to get the original price I saw, available again. Felt very much like a bait and switch. "
"I like that I didn't have to create an account."
Deceptive Prices
"Adding a ridiculous processing fee is just dumb. List your prices accurately or don’t charge a processing fee, it’s not difficult. No one likes getting screwed at checkout."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
Nice
"I have not gotten them yet but I am excited I have heard good things about these contacts"
Good price and quality
"Perfect site, very easy toorder. "
easy
"The online experience was easy, from start to finish."
Easy
"Quick and easy and got a huge discount "
unclear on where to input parameter size when prompted
"uunsure if prescription was needed/successfully uploaded"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thanks for reaching out! We’ve received your prescription, and everything has been successfully verified. You’re all set on that front. Let us know if you need assistance, and we’ll be glad to help!”
Meh!
"Meh! So-so experience. Not bad."
Now eye can see
"Pretty easy to order. You should give more discounts to repeat customers."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”