"Processing fees seem high (not shown until checkout), but overall price lower than other sites."
"My experience was good. Inwas able to view a lot of options on the site. "
"Easiest ordering process I have went through to order contacts online. "
"That’s a ridiculous fee and should be upfront with pricing. Your competitor one 800 contacts does not have a processing fee"
"don't add on all those fees at the end. that was smoke and mirrors."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Best pricing I could find online "
"Easy ordering process . Great promo and pricing."
"Great experience. Easy to navigate. Great prices. "
"I was able to upload my rx and place an order in under 5 minutes"
"Even if you think you find a ‘deal’ they will have stipulations on the coupon codes. If you get something cheaper they’re up the ‘processing fee’ and the shipping is ridiculous at the costs of the items."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"The price is good. However it is misleading to add such big processing fees."
"Why not say upfront that there's a $50.98 processing fee? I mean you have a better price than other sites, but it's hard to compare when you don't see the real price until you get to the shipping and processing fees. "
"Great price, easy online purchase process."
"So far the lowest price I have found."
"Navigated the website easily and placed my order."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback regarding the processing fee. We want to let you know that we offer a price match guarantee. If you find a lower price with a competitor, including any fees, we would be more than happy to assist you in matching that price. Please feel free to reach out to us anytime. ”