"I like the price but I still don’t understand the extra cost for processing but I need my contacts so I’ll pay it"
"Great selection and very simple ordering system. Thanks!"
"Great deal and easy checkout!"
"Right away I could see a price. It was easy to upload the prescription. "
"The first price of $18 per box ended up being closer to 21 after the fees were added back in. The checkout process was a little misleading and the final fees were not added until after I had already put in my PayPal information, but it was still a good deal in the end. "
"Fast and easy to order! Thank you."
"I read your disclaimer after the price changed from 16.99/box to 30 someinthing/box. Your price is lower than 1800 contacts, but they do offer free shipping for all orders. I purchased the contacts here because money is tight, but I did so only for that reason. They used to call this Bait and Switch and it doesn't make customers feel good. Just put the disclaimer at the front, let the people check out your price and theirs and they will leave much better reviews. "
"was very quick and simple to navigate"
"You should value your return customers just as much as new customers. "
“Thank you for sharing your feedback. We truly value all of our customers, including our return customers like yourself, and we’re sorry if you felt otherwise. We do offer similar deals and promotions to our existing customers as a way of showing our appreciation for your continued support. We’ll be reaching out to you shortly to assist further and ensure you have access to the best available options.”
"Very fast and easy process, took only a few minutes. Also not as expensive as other sites."
"Misleading advertisement you offer 30% off but then at checkout it's only on orders over $99 . Then shipping & processing fees ??? For contacts , should be free shipping but thats fine I need them and you know it so nothing I can do. Other than that it's fairly easy to use your platform "
"Was so quick and easy to renew and reorder my contacts! Awesome "
"Ordering was easy and fast loved it"
"Quick upload to get info needed"
"While going through the screens of checkout process, prices keep changing. On the last screen, when just about to press order confirm button, the itemized price list goes away. "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”