Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
im not blind anymore lol
"Website was very quick and easy to use! a lot better than others ive used "
Easy, great discounts
"Easiest check out and prescription upload, great discounts for my regular lenses"
"I was very happy that I was not paying almost $200 for a six month supply because I thought that was wild. Not going to even lie it’s almost 9 AM. I’ve been looking for contacts since 7. If I knew that this website even existed, it would’ve saved me so much hassle and so much time. The only reason I gave the rating that I did was because there was promotions, and the promotion that I used brought my total down by almost $100, But then when you’re at checkout, they offer you a gift and when you click on it it re-applies a different code and then your total regenerates. I am kind of upset that you can’t apply two codes for two completely separate things if they’re advertising something free, let it be free on your order rather than it be added to your order, but then another promotion code for your entire order Gets canceled out and that doesn’t make any sense because it’s a completely different object. "
Easy-to-use
"The app was easy to use and it only took a few minutes to complete. "
"When I get the text, it says I get 30% discount when I go into my account it only gives me 20%. There’s no way to change it from that to what I was originally promised my last purchase the color was incorrect and I reach out to customer service they made me send pictures of the conduct I was wearing them and I did everything they request and I never heard back from them and I lost my money in that pair contacts. I’m hoping this order has the correct color."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
”
Shipping and handling cost
"Shipping and handling should be free"
Still great price even after added cost
"I didn’t like the surprise added cost at the end but price is still slightly under competitors "
Outta Sigh
"The ease of use with opticontacts is awesome! "
Wouldn’t find insurance info
"Wouldn’t find my EyeMed insurance so I could use it!"
Excellent Customer Service!!!
"What a pleasure it was to work with this company! They were attentive and appreciative of all their help with my order!!"
Easy process and great price
"Title explains it. Very easy process "
Great
"Love this place great company "
I think you should give your loyal customers the 30% off as well not just new customers
"30% off for all customers not just new customers."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback! We truly appreciate your loyalty. While the 30% off is currently offered to new customers, we do have similar deals available for reorders and returning customers from time to time. We’ll reach back to help with any ongoing offers or discounts you may be eligible for. Please feel free to reach out if you have any questions!”
New Customers Given Better Discount Than Returning
"The title says it all. It's disappointing that new customers get 30% off but loyal customers receive 20% off."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback! We truly appreciate your loyalty. While the 30% off is currently offered to new customers, we do have similar deals available for reorders and returning customers from time to time. We’ll reach back to help with any ongoing offers or discounts you may be eligible for. Please feel free to reach out if you have any questions!”
Not true discount
"I was supposed to get 55% off my contacts."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.”