"I read your disclaimer after the price changed from 16.99/box to 30 someinthing/box. Your price is lower than 1800 contacts, but they do offer free shipping for all orders. I purchased the contacts here because money is tight, but I did so only for that reason. They used to call this Bait and Switch and it doesn't make customers feel good. Just put the disclaimer at the front, let the people check out your price and theirs and they will leave much better reviews. "
"was very quick and simple to navigate"
"You should value your return customers just as much as new customers. "
"Very fast and easy process, took only a few minutes. Also not as expensive as other sites."
"Misleading advertisement you offer 30% off but then at checkout it's only on orders over $99 . Then shipping & processing fees ??? For contacts , should be free shipping but thats fine I need them and you know it so nothing I can do. Other than that it's fairly easy to use your platform "
"Was so quick and easy to renew and reorder my contacts! Awesome "
"Ordering was easy and fast loved it"
"Quick upload to get info needed"
"While going through the screens of checkout process, prices keep changing. On the last screen, when just about to press order confirm button, the itemized price list goes away. "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Processing fees? Shipping too high"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Very nice to use a website this easy"
"Processing fees are stupid high never again "
"There was a30% off first time but that was removed for my order"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
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"There are definitely hidden fees to look out for when completing purchase. May still be more affordable than purchasing elsewhere; however, I would prefer upfront costs at time of putting in cart."
"Fast and easy, can't wait to get my contacts."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for sharing your feedback. We truly value all of our customers, including our return customers like yourself, and we’re sorry if you felt otherwise. We do offer similar deals and promotions to our existing customers as a way of showing our appreciation for your continued support. We’ll be reaching out to you shortly to assist further and ensure you have access to the best available options.”